Customer Service Representative
2 months ago
Are you a customer-focused individual with a passion for helping others? Think Tell Junction is looking for a dedicated Customer Service Representative to join our team in New York, NY. As a key member of our customer support team, you'll be responsible for ensuring our clients receive exceptional service, addressing their inquiries, and providing timely solutions.
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a professional and courteous manner.
- Resolve customer issues and concerns, ensuring satisfaction with our services.
- Maintain up-to-date knowledge of our products and services to effectively assist customers.
- Collaborate with internal teams to address complex customer issues.
- Keep detailed records of customer interactions and follow up on outstanding matters.
- High school diploma or equivalent; associate's or bachelor's degree preferred.
- Strong communication and problem-solving skills.
- Prior experience in customer service or a related field is a plus.
- Ability to work well in a fast-paced environment and manage multiple tasks simultaneously.
- Proficiency in Microsoft Office and customer service software.
- Competitive hourly wage: $21 - $25 per hour.
- Comprehensive benefits package including health insurance, paid time off, and retirement plans.
- Opportunities for career development and growth.
- A supportive and collaborative work environment that promotes work-life balance.
By joining Think Tell Junction, you will immerse yourself in a collaborative environment where your ideas are valued and your creativity is cultivated. In addition to exciting projects and career development opportunities, we offer competitive benefits and a flexible work environment that promotes a healthy work-life balance.
Schedule: Monday to Friday
Work Location: In person (New York, NY)
Ready to take your customer service skills to the next level? Join our team and make a difference at Think Tell Junction
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