Mortgage Servicing Specialist

3 weeks ago


Racine, United States CareerBuilder Full time

Overview:
Responsible for mortgage loan administration (servicing) duties including, but not limited to:

responding to customer inquiries; resolving customer-related issues; ensuring real estate taxes, property insurance, and mortgage insurance are paid current and maintained in accordance with investor guidelines; preparation of lien releases per state law; mortgage payments and payoffs; balloon renewals; performing loan modifications, and periodic ARM changes.

KEY RESPONSIBILITIES
Position Specific Responsibilities
Responsible for resolving customer-related issues with a favorable outcome.
Performs mortgage loan administration duties including: answering incoming customer phone calls, responding to customer inquiries, balloon renewal management, processing mortgage payments and payoffs, preparing mortgage payoff statements, mortgage satisfactions and amendments, and recording mortgage documents.
Assists internal business partners with mortgage related inquiries.
Responsible for real estate tax administration, including annual disbursements, annual escrow analysis, delinquent tax searches and maintenance of EDO data.
Responsible for Hazard and flood insurance monitoring, including payment of premiums and management of force-placed insurance coverage.
Responsible for PMI administration including certificate maintenance, payment of premiums and management of borrower requested cancellations and automatic terminations per the Home-Owners Protection Act.
Responsible for FIS system maintenance of loan payments made via ACH.
Performs daily review and processing of various loan level reports to ensure unapplied funds and non-post items are credited to the loans timely and accurately.
Prepares partial release documentation and analysis for management review and approval.
Research outstanding items on various loan GLs and DDAs and clear within appropriate timeframes.
Assists with administration of new construction loans as needed (i.e., auditing closed loan files, funding/draws, escrow repair accounts, conversions, interest rate modifications, ordering appraisals, preparation of documents, communicating with customers on status of construction process).
Identify potential prospects for customer convenience opportunities (i.e., APO, EDO).
Job Requirements
Ability to handle multiple tasks, while meeting deadlines and maintaining quality levels. Demonstrates flexibility in responding to changes in assignment and job responsibility in a dynamic, fast-paced environment.
Ability to consistently demonstrate high quality decision making, keen problem solving and analytical skills. Requires strong attention to detail and a high level of accuracy.
Possesses a positive telephone presence ensuring a pleasant client interaction.
Possesses strong written and oral communication skills.
Knowledge of Freddie Mac and/or Fannie Mae servicing guidelines preferred.
Strong w

orking knowledge of the loan servicing platforms preferred.
Strong

PC skills required including working knowledge of Microsoft Office Word and Excel.
Minimum High School Diploma or equivalent. Advanced education/certification preferred.
Mortgage Industry experience preferred.

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