Supervisor IT Service Supervisor

4 weeks ago

Buena Park, United States Cedar Fair Full time

Overview:

The **IT Service Supervisor** oversees IT operations functions including project management, service delivery, and service continuity. Manage IT service technicians as well as coordinate and escalate service requests to the internal or external technical resources to ensure end-to-end service delivery expectations are achieved or exceeded. Hire, train, mentor, and schedules assigned support staff.

Responsibilities:

+ Supervise assigned support staff including hiring, performance evaluation, and disciplinary action. Train staff on operational procedures and troubleshooting techniques. Schedules support coverage appropriate to the changing needs of the park.

+ Oversees service desk functions. Accountable to establishing and meeting service level agreements. Gather and analyze metrics to benchmark the helpdesk workload/performance. Monitors incidents and ensures resources are assigned and escalation procedures are followed to coordinate recovery.

+ Promotes excellent customer service, effective response times and provide expert insights into general support issues. Enforce quality of service guidelines for dealing with customers, completing services, and overall customer satisfaction. Interfaces with users of technology, employing a high degree of tact and communication skills to promote a positive image of the department.

+ Resolves problem situations in a professional manner. Accurately communicates information to create a work environment that lends itself to the best interests of the departmental personnel and customer service levels.

+ Maintains a broad technical understanding including ability to analyze and troubleshoot network, computer hardware, operating systems, and application issues.

+ Develops and maintains an equipment lifecycle that includes the acquisition, deployment, repair, and disposition. Maintains ana accurate equipment inventory. Works with IT Manager to identify and prioritize division IT equipment needs and request. Ensures equipment standards are met.

+ Identifies problem trends in order to ensure permanent solutions to recurring problems are identified and associated solution developed. Recommends and implements measures to improve reliability and efficiency.

+ Accurately articulates and communicates pertinent information. Assists in development and implementation of service delivery quality control processes and procedures.

+ Serves as one of the around the clock contacts for all related support issues, providing advanced level technology support.

Qualifications:

+ Bachelor's degree in Information Technology or Computer Systems

+ 6-8 years work experience required

+ 1-3 years supervisory/leadership experience

+ Preferred Requirements: ITIL Foundations, A

Cedar Fair Entertainment Company is an equal opportunity employer. A work permit may be required for associates under the age of 18. Applicants must be legally eligible for employment in the United States and in accordance with state laws. Cedar Fair also conducts background checks on all applicants 18 years of age and older.

  • Supervisor – IT Service Supervisor

    4 weeks ago

    Buena Park, United States Cedar Fair Entertainment Company Full time

    Overview: The IT Service Supervisor oversees IT operations functions including project management, service delivery, and service continuity. Manage IT service technicians as well as coordinate and escalate service requests to the internal or external technical resources to ensure end-to-end service delivery expectations are achieved or exceeded. Hire,...

  • Supervisor IT Service Supervisor

    2 weeks ago

    Buena Park, United States Knott's Berry Farm Full time

    Overview: The IT Service Supervisor oversees IT operations functions including project management, service delivery, and service continuity. Manage IT service technicians as well as coordinate and escalate service requests to the internal or external technical resources to ensure end-to-end service delivery expectations are achieved or exceeded. Hire, train,...

  • Supervisor IT Service Supervisor

    2 weeks ago

    Buena Park, United States Cedar Fair Full time

    Overview: The **IT Service Supervisor** oversees IT operations functions including project management, service delivery, and service continuity. Manage IT service technicians as well as coordinate and escalate service requests to the internal or external technical resources to ensure end-to-end service delivery expectations are achieved or exceeded. Hire,...

  • Supervisor – IT Service Supervisor

    2 weeks ago

    Buena Park, United States Knott's Berry Farm Full time

    Overview:The IT Service Supervisor oversees IT operations functions including project management, service delivery, and service continuity. Manage IT service technicians as well as coordinate and escalate service requests to the internal or external technical resources to ensure end-to-end service delivery expectations are achieved or exceeded. Hire, train,...

  • Service Account Supervisor

    1 month ago

    Buena Park, United States Doosan Material Handling Solutions SoCal Full time

    Join Our Growing Company! Salary Range: $65,000 to $80,000 **JOB SUMMARY** The Service Account Supervisor serves as the liaison between Cromer and the customers, ensuring day-to-day customer service and support is executed. He/She performs complex tasks, providing ongoing support to customer accounts and technicians at the branch level. The Service Account...

  • Supervisor – IT Service Supervisor

    4 weeks ago

    Buena Park, California, 90621, Orange County, CA, United States Knott's Berry Farm Full time

    Overview:The IT Service Supervisor oversees IT operations functions including project management, service delivery, and service continuity. Manage IT service technicians as well as coordinate and escalate service requests to the internal or external technical resources to ensure end-to-end service delivery expectations are achieved or exceeded. Hire, train,...

  • Warehouse Supervisor

    6 days ago

    Buena Park, United States 99 Ranch Market Full time

    **Warehouse Supervisor (2nd Shift)** - **Summary**:_ The Distribution Center Warehouse Supervisor is responsible for supervising the efficient and effective warehouse operations within our distribution center. This role involves managing a team of warehouse associates, ensuring proper inventory management, coordinating incoming and outgoing shipments, and...

  • Supervisor of Food and Nutrition

    1 week ago

    Buena Park, California, United States HCA Healthcare Full time

    Description IntroductionAre you looking for a work environment where diversity and inclusion thrive? Submit your application for our Supervisor of Food and Nutrition opening with HCA Florida Orange Park Hospital today and find out what it truly means to be a part of the HCA Healthcare team.BenefitsHCA Florida Orange Park Hospital, offers a total rewards...

  • Supervisor of Food and Nutrition

    2 days ago

    Buena Park, California, United States HCA Healthcare Full time

    Description IntroductionAre you looking for a work environment where diversity and inclusion thrive? Submit your application for our Supervisor of Food and Nutrition opening with HCA Florida Orange Park Hospital today and find out what it truly means to be a part of the HCA Healthcare team.BenefitsHCA Florida Orange Park Hospital, offers a total rewards...

  • Supervisor – IT Service Supervisor

    4 weeks ago

    Buena Park, CA, United States Knott's Berry Farm Full time

    Overview:The IT Service Supervisor oversees IT operations functions including project management, service delivery, and service continuity. Manage IT service technicians as well as coordinate and escalate service requests to the internal or external technical resources to ensure end-to-end service delivery expectations are achieved or exceeded. Hire, train,...

  • Respiratory Therapy Supervisor

    1 week ago

    Buena Park, California, United States HCA Healthcare Full time

    Description IntroductionDo you have the career opportunities as a Respiratory Therapy Supervisor you want with your current employer? We have an exciting opportunity for you to join HCA Florida Orange Park Hospital which is part of the nations leading provider of healthcare services, HCA Healthcare.BenefitsHCA Florida Orange Park Hospital, offers a total...

  • Respiratory Therapy Supervisor

    2 days ago

    Buena Park, California, United States HCA Healthcare Full time

    Description IntroductionDo you have the career opportunities as a Respiratory Therapy Supervisor you want with your current employer? We have an exciting opportunity for you to join HCA Florida Orange Park Hospital which is part of the nations leading provider of healthcare services, HCA Healthcare.BenefitsHCA Florida Orange Park Hospital, offers a total...

  • Service Desk Supervisor

    1 month ago

    Rochelle Park, United States Five Rivers IT, Inc. Full time

    Job DescriptionJob DescriptionA leading provider of IT Managed Services in New York City/ Northern New Jersey is looking for a Service Desk Supervisor to manage and mentor our Service Desk team. This is a great opportunity for a self-starter with a proven track record to develop, implement, and support various initiatives in the area of service delivery...

  • Guest Services Supervisor

    4 weeks ago

    Park City, United States Westgate Resorts & Spa Full time

    The Guest Services Supervisor will act as an ambassador for the Guest Services and the Resort. Provide leadership to the Guest Services Department which includes the Bell Desk, Shuttle Services and Valet. Responsible for the day-to-day orderly operat Guest Service, Guest Services Supervisor, Supervisor, Guest, Hotel

  • Shift Supervisor Trainee

    2 weeks ago

    Buena Vista, United States CVS Health Full time

    Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we...

  • Food Service Supervisor

    3 weeks ago

    New Hyde Park, United States FAMILY TIME MEALS LLC Full time

    **Benefits**: - Paid time off - Competitive salary - Opportunity for advancement **Food Service Supervisor** **Hired by, reports to, and evaluated by Owner** **Family Time Meals is a food service company whose daily purpose is to accommodate our partners and customers (schools and daycare) with food service hospitality. We carry out this mission each day...

  • Food Service Supervisor

    3 weeks ago

    New Hyde Park, United States FAMILY TIME MEALS LLC Full time

    Job DescriptionJob DescriptionFood Service Supervisor Hired by, reports to, and evaluated by Owner  Family Time Meals is a food service company whose daily purpose is to accommodate our partners and customers (schools and daycare) with food service hospitality. We carry out this mission each day with friendly food service professionals who prepare and...

  • Food Service Supervisor

    5 days ago

    New Hyde Park, United States FAMILY TIME MEALS LLC Full time

    Job DescriptionJob DescriptionFood Service Supervisor Hired by, reports to, and evaluated by Owner  Family Time Meals is a food service company whose daily purpose is to accommodate our partners and customers (schools and daycare) with food service hospitality. We carry out this mission each day with friendly food service professionals who prepare and...

  • Food Service Supervisor

    2 days ago

    New Hyde Park, United States FAMILY TIME MEALS LLC Full time

    Job DescriptionJob DescriptionFood Service Supervisor Hired by, reports to, and evaluated by Owner  Family Time Meals is a food service company whose daily purpose is to accommodate our partners and customers (schools and daycare) with food service hospitality. We carry out this mission each day with friendly food service professionals who prepare and...

  • Food Service Supervisor

    3 weeks ago

    New Hyde Park, United States FAMILY TIME MEALS LLC Full time

    Job DescriptionJob DescriptionBenefits:Paid time offCompetitive salaryOpportunity for advancementFood Service SupervisorHired by, reports to, and evaluated by Owner Family Time Meals is a food service company whose daily purpose is to accommodate our partners and customers (schools and daycare) with food service hospitality. We carry out this mission each...