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Hotel Rooms Controller

3 months ago

New Orleans, United States Caesars Entertainment Full time
Job Description

JOIN A TEAM THAT GOES ALL-IN ON YOU

Caesars New Orleans Casino & Hotel is a destination property in the heart of the city, we are continually striving to attract the best talent to deliver extraordinary experiences for our guests. Are you ready to join a team that embraces a family culture, blazes the trail, and commits to delivering Family-Style Service at every turn? We want you to become an integral part of our vision to create spectacular worlds that immerse, inspire, and connect you. Become a part of our winning team and bring your fun spirit along with you

BENEFITS: Caesars New Orleans is proud to offer our team members a professional, fun, and welcoming atmosphere. Our team members also enjoy exclusive benefits, such as:
  • FREE Downtown Team Member Parking
  • Discounted Monthly Bus Passes
  • Free Team Member Assistance Program
  • Team Member Discounted Hotel Room Rates
  • Fun and Free Team Member Events
  • Discount Program within Caesars Partner Network
  • Tuition & Student Loan Debt Repayment Assistance
  • First Time Homebuyer Program
  • Child Care Assistance Program
  • 401k Matching
JOB SUMMARY: The Rooms Controller is responsible for coordinating all room vacancies, express checkouts, and other reservation status changes on a daily basis. Works closely with related departments to ensure excellent guest service. Acts as a role model for all front office staff and responsible for department in absence of a Hotel Manager

ESSENTIAL JOB FUNCTIONS:
  • Ensure that guest needs and special requests are met.
  • Invoking service recovery when appropriate. Maximizing use of FOCUS skills.
  • Prepare daily agenda (upgrading, sales/junket groups, etc.)
  • Answer all phones directed to the Front Office.
  • Attend Housekeeping pre-shift to communicate information regarding groups, VIP guest, special requests, etc.
  • Check numbers for the day and post for the staff and to give to supervisors for pre-shift meetings. Check status of "out of order rooms.
  • Responsible for placing all guest requests to the housekeeping department, documenting the request and guest follow up.
  • Complete any back to back reservation extensions.
  • Complete all express checkout and due out.
  • Check in all unassigned rooms, making keys and giving key packets to Supervisor to bring to the front desk for customer pick-up.
  • Review Sales group resumes and block rooms based on special requests, etc.
  • Run and resolve the over credit report. Run and resolve the non-zero report. Pre-assign all hotel special requests.
  • Promote and maintain constant communication between all departments.
  • Receive all calls for rooms that need repair. Notify facilities, place "room out of order and follow through until repair is completed and room is available for occupancy. Cancel all non-guaranteed reservations at 6 PM (options on the main menu).
  • Balance room inventory one day in advance.
  • Run and complete Rooms Revenue Potential and Manual overrides.
  • Call around city for room availability and rates.
  • Able to work as a Front Desk Clerk as needed based on business demands.
  • Complete required paperwork for various front desk transactions and input information into the computer.
  • Process all cash transactions by accepting money or credit card and make the necessary change or card transaction accurately.
  • Check guests in and out.
  • Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.
QUALIFICATIONS:
  • Must be at least 21 years old to work at a casino hotel
  • Ability to read, write and understand English.
  • Ability to coordinate multiple tasks simultaneously. Must perform duties with a sense of urgency.
  • Excellent oral and written skills.
  • High School graduate or equivalent is required.
  • Minimum one-year customer service experience with ability to provide courteous, friendly and efficient service to all guests, every time, is required.
  • Must be able to type at least 25 wpm.
  • Must be able to pass a simple mathematics test.
  • Must be able to get along well with co-workers and work as a team.
  • Must be able to work any day of the week and any shift.
  • Must present a professional, clean and crisp appearance.
PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:
  • Able to work inside and continuously stand and/or maneuver around front desk area and guest rooms for periods of up to eight hours at a time.
  • Able to respond calmly in busy situations.
  • Able to tolerate area with high noise levels.
  • Must be able to lift and frequently push or pull up to 60 pounds.
  • Must have good manual dexterity to be able to type, grab, grip, pull, hold, tear, sort, reach, and file appropriate paperwork.
  • Respond to visual and aural cues. Able to read, write and communicate directions in English clearly.
  • Accurately count and balance bank ($1500.00) at the beginning and end of shift.
  • Process all cash and credit card transactions.
  • Able to operate the following equipment: computer, 10 key adding machine, safe lock key machine, phones, credit card machine, speed printer, fax machine and copier machine.
  • Demonstrates Caesars Spotlight 5 behaviors: Initiates Friendly Greeting, Smiles and Makes Eye Contact,
  • Demonstrates Upbeat and Positive Attitude, Checks for Satisfaction, Provides a Warm Farewell.


GAMINGPERMIT: N/A

The above is a minimal description of duties and responsibilities. Other work requirements may be necessary and assigned as the business needs evolve or change. Caesars New Orleans reserves the right to make changes to this job description whenever necessary.

Caesars New Orleans is proud to be an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or protected veteran.

NOTE: By providing a mobile number, you agree to receive calls/texts to your number about your application, and other opportunities that may be of interest to you. You understand that, where applicable, messages may be sent using an automatic telephone dialing system and your consent to receive messages does not require you to make a purchase.

About Us

Caesars New Orleans Casino & Hotel earned recognition as a City Business "Best Places to Work" honoree and was named "#1 Large Employer" in the New Orleans area by the "Times-Picayune" Top Workplaces program. A destination property in the heart of the city, we are continually striving to attract the best talent to provide exceptional experiences for our guests.

Caesars New Orleans Casino is a Caesars Entertainment company. Our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.