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Customer Service Representative

1 month ago

Warrenton, United States Moores Electrical & Mechanical Full time
Moore's Electrical & Mechanical is now seeking a Customer Service Representative for our NOVA office. Be a part of a growing team with an amazing culture, reputation, and benefits

**Apply today and start the process with a confidential phone interview to explore your opportunities with Moore's

Responsibilities:
  • Receive service calls via phone, email, and customer websites
  • Input and monitor work order progress with consistent updates to the customer
  • Prioritize and dispatch technicians for service calls; review call history to avoid duplicate calls
  • Follow up on emergency overnight and weekend calls
  • Review completed work orders and submit to billing team
Qualifications:
  • High school diploma or equivalent
  • Exceptional leadership, customer service, and communication skills, both written and verbal
  • Ability to prioritize and multi-task
  • Ability to work individually with a teamwork mindset
  • Excellent computer skills including Microsoft Office, email, and internet usage
  • Call center experience a plus
Here at Moore's, we offer an industry leading benefits package that includes:
  • Health, Dental, & Vision Insurance Coverage begins on the first calendar day of the month following date of hire.
  • Employee Stock Ownership Plan - We are 100% employee owned
  • Annual Profit-Sharing Bonus.
  • 401(k) with company match.
  • Paid Vacation Time
  • Paid Maternal & Paternal Leave
  • Safety incentives and awards - Earn extra PTO for being safe
  • Paid holidays include New Year's Day, Good Friday, Memorial Day, 4th of July, Labor Day, Thanksgiving, Black Friday, and Christmas.

Drug screen and background checks will be performed.

Moore's is an equal opportunity employer.

For more information on Moore's Electrical & Mechanical, make sure to visit our website at

Drug screen and background checks will be performed. Moore's policy requires a clean drug screen (including marijuana) and approved criminal background check results in order to become a Moore's partner. Also, some roles require a clean driving record in order to drive a company vehicle.