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Tenant Services Coordinator

3 months ago

Charleston, United States Hofvillage Full time

Description Job Summary: The Tenant Services Coordinator will assist with and manage ongoing projects and communication with internal and external tenant teams fulfilling the needs and addressing the issues of tenants. The Tenant Services Coordinator is expected to develop and maintain strong working relationships with the tenants at Hall of Fame Village and be accountable to the Tenant Relations Director for ensuring issues and needs are responded to and resolved by the appropriate individual, department, or service. This position will also have some responsibility for general administrative, accounting, help desk, and event coordination functions as they pertain to tenants and operation of the building. The ideal person for the job will be a proactive problem solver with exceptional communication skills and a meticulous attention to detail. This individual must have the ability to be a forward thinker to anticipate needs to maximize initiatives set forth by a rapidly growing company. Given the changing nature of the campus and our tenant teams, we rely on our team members for flexibility and anticipation, while maintaining confidences related to high-level systems and operations. The ability to work under pressure in a fast-paced environment is critical. Essential Job Functions/Responsibilities: - Is the key on-site support staff for tenant relations. Must diligently support and maintain good working relationships with tenants and vendors. Orients new tenants and their staff on campus policies and procedures. - Oversee critical projects that have a direct impact on the department’s goals and initiatives as directed by management. - Assists management with day-to-day operation of the property in accordance with policies/procedures, management agreements, and client needs. - Acts as the first point of contact for tenant service calls, requests, and issues. Directs tenant service requests to the appropriate staff or contract service for resolution including operations, development, maintenance, custodial, and external vendors. Is responsible for issuing and obtaining approvals for tenant work order requests. - Responsible for obtaining and filing tenant and vendor insurance certificates, maintaining tenant contact list, emergency contact lists, issuing and updating building pass list, and maintaining other records and files pertinent to tenants and vendors. - Assists with billing, rent collection, and other tenant charges in compliance with lease agreements. - Assist with coordination for campus scheduling and oversight of calendar management as it pertains to tenanting, as well as related management of content, asks to internal and external parties, and flow of information. - Assists with general administrative tasks as assigned including filing, answering phones, distribution of mail, written correspondence especially to tenants, ordering supplies, computer and data entry work, preparing spreadsheets and reports, greeting visitors and tenants, and logging and dispatching tenant service calls. Must be able to perform administrative and office support, such as typing, spreadsheet creation, and maintenance of filing systems and contact database. - Maintain professionalism and strict confidentiality with all materials, and exercise discretion when interfacing within the business. - Organize team communications and plan events, both internally and offsite. - All other duties as assigned. SALARY / EXEMPT POSITION Requirements Required Knowledge, Skills, & Desired Qualifications: - 3-5 years’ experience in a project management, logistics, leasing, legal support, coordinator, or administrative role. College degree, trade school certificate, or military leadership experience preferred. - Consistent performance exhibiting a high level of initiative, sense of urgency, extreme attention to detail, quick learning capability, common sense, and ability to problem-solve. - Excellent communication skills including polished written and verbal communication, comprehension, and interpersonal skills. Strong lease and legal contract interpretation skills and familiarity with lease accounting. - Highly proficient in Microsoft Office—Outlook, Word, Excel, and PowerPoint are a must—and comfortable with learning new technology platforms. - Proactive/self-starter with the ability to work effectively and remain organized in a high volume and fast-paced environment without compromising quality. - Strong time-management skills as well as the ability to prioritize, multi-task, and coordinate multiple projects at once. - Ability to work both independently and as a flexible team player willing to do what it takes to get the job done in a dynamic small-office environment; adaptable and enjoys a challenge. - An individual with the ability to take direction in a straight-forward manner during times of high-performing and fast-paced business matters is critical. - Ability to keep company confidences and maintain confidentiality. - Must be able to work some weekends and non-traditional hours for tenant involved campus events. - Must be available to work in Canton, Ohio. Physical Requirements: - The ability to sit and squat for periods of time as needed. - The ability to stand and walk for long periods of time. - The ability to lift 25 pounds. Core Competencies: - Vision and Strategic Thinking: Addresses issues preemptively, thinks strategically, and anticipates needs and priorities. - Entrepreneurship: Champions innovation and encourages new ideas. Builds momentum to get things done by communicating clearly and consistently. Acts decisively. Helps others to successfully manage organizational change. Recognizes successes and informed risk-taking. - Integrity: Is ethical and honest in all dealings. Keeps confidences and is highly responsible in managing strictly confidential information. Treats others fairly and equitably. Delivers what is promised. Is respected by others. - Accountability for Results: Sets goals and high standards to accomplish these goals. Follows through on all commitments. Has a sense of direction and keeps focused but knows when to be flexible and adapts accordingly. Maintains a positive attitude despite stress, frustration, and ambiguity; recovers quickly from disappointments and setbacks. Questions how things were done in order to develop ways to do things more efficiently. Encourages diverse thought and welcomes contributions. - Relationship Management/Collaboration: Builds, maintains, and values positive relationships inside and outside the organization. Allocates effort to understanding and meeting needs of customers and targeted prospects, and community leaders. Assists others in accomplishing their goals. Communicates effectively and speaks and writes clearly. Listens and values contributions of others. - Learning Agility: Learns technology, new systems, and processes to improve job proficiency. Inspires and encourages others to learn and grow in their careers. - Coaching and Development: Encourages and inspires others’ development and growth while also working to improve themselves. Conveys high expectations both of themselves and for others. Regularly provides helpful guidance and advice and appreciates the opportunity to grow when receiving the same. - Execution: Ability to take plans and successfully execute against them. ABOUT HALL OF FAME RESORT & ENTERTAINMENT COMPANY Hall of Fame Resort & Entertainment Company (NASDAQ: HOFV, HOFVW) is a resort and entertainment company leveraging the power and popularity of professional football and its legendary players in partnership with the Pro Football Hall of Fame. Headquartered in Canton, Ohio, the Company has three business divisions. Hall of Fame Village Media creates engaging original content across a variety of mediums. Gold Summit Gaming centers around developing immersive eSports, fantasy sports, and sports betting experiences. Hall of Fame Village is a 100-acre multi-use sports, entertainment and media destination centered around the Pro Football Hall of Fame’s campus. Additional information on the Company can be found at www.HOFREco.com . ABOUT HALL OF FAME VILLAGE Hall of Fame Village is a multi-use sports, entertainment and media destination centered around the Pro Football Hall of Fame’s campus in Canton, Ohio. The Village features over 100 acres of immersive experiences to dine, shop, and be entertained and includes 8 different venues. Tom Benson Hall of Fame Stadium is a world-class 23,000 seat, sports and entertainment stadium with luxury suites, rooftop cabanas, and other premium spaces for private, corporate, and special events. ForeverLawn Sports Complex is home to a wide array of tournaments with its seven turfed multipurpose fields with tournament quality lighting and hospitality, ticketing, and coaching/classroom/medical building. Center for Performance is the largest inflatable domed facility in the country and provides year-round capacity for events of all kinds. Constellation Center for Excellence is a 75,000-square-foot mixed-use facility for sports-centric research and programming, office, and retail space. Fan Engagement Zone is an 82,000-square-foot sports and entertainment-themed retail promenade. Play Action Plaza comprises 3.5 acres of green space adjacent to the Fan Engagement Zone that includes amusement rides, an outdoor amphitheater, bar area with patio, space for food trucks, a walking path, and the largest man-made water feature in Ohio. Currently under construction are a 144,000 sq. ft. football-themed waterpark and a seven-story, 130,000 sq. ft Hilton Tapestry Hotel. Phase III is currently in planning stages. For more information, visit www.HOFVillage.com . Hall of Fame Resort & Entertainment Company and its subsidiaries are equal opportunity employers. #J-18808-Ljbffr