Client Delivery Manager
4 weeks ago
Job Description
Job Description
Summary
Under the direction of the Chief Operations Officer, Client Delivery Manager oversees all end-to-end pharmacy operations with a dedicated focus on an assigned pharmacy client. This manager will directly support the pharmacy client with issues concerning pharmacy process, inventory exceptions, and timely patient delivery including escalations requiring expedited processing and delivery. This manager will have full accountability for the clients pharmacy process and will direct other staff as necessary in cooperation with other pharmacy management personnel. The manager will work closely with internal teams to facilitate process improvement and facilitate modification to existing, or creation of additional, standard operating procedures.
Essential Duties and Responsibilities
Execute pharmacy standard operating procedures as it pertains to inventory management, prescription intake, order entry, item entry, fulfillment, packing, shipping, and all process exceptions
Ensuring client orders achieve desired service levels and take corrective action, as needed
Effectively communicate information to the client in an open and timely manner
Handle pharmacy service-related complaints and concerns in accordance with company policy and promote a positive customer experience
Responsible for driving the process excellence program to gain tangible business results and improvements in areas such as productivity, production output, customer satisfaction, quality, and safety
Assisting other management team members in identifying trends and establishing performance metric goals
Actively contributes to the strategic planning and achievement of departmental goals and objectives, attending pertinent meetings when necessary
Respect and maintain confidentiality guidelines of HIPAA
Cooperates in the documentation and resolution of customer service-related issues
Contributes to and supports an atmosphere of effective teamwork and coordination
Follow and aid in enforcement of all company policies and procedures
Responsible for other duties as assigned
Education and Experience
High School Diploma or equivalent required
Bachelors degree preferred
Certified Pharmacy Technician (or must obtain within 6 months of employment), in good standing
Two years of experience as a pharmacy technician
Two years in a supervisory role
Client facing experience a plus
Proficient with Microsoft Office suite of products including, Word, Excel, and Outlook as well as pharmacy and inventory management systems
Knowledge, Skills, and Abilities
Attention to detail and accuracy
Ability to handle multiple activities or interruptions at once
Ability to communicate effectively, patiently, and courteously
Ability to present feedback and process ideas to clients and internal teams
Focused team player, who can work in conjunction with pharmacists, other departments, customers, and management
Work independently with little supervision and meet daily deadlines
WellDyne Can Offer You
Medical, Dental and Vision Benefits
Medical Savings Account Options with Company match
401K after 90 days of employment
Employee Assistance Program
Life and Supplemental insurance
Educational Reimbursement
Paid Time Off
Work Environment / Physical Demands
This position is in a pharmacy operations environment which requires prolonged standing and walking of operations floor. Requires hand-eye coordination and manual dexterity sufficient to operate standard office equipment including operation of standard computer and phone equipment. May have occasional high stress when dealing with customers/clients. Some travel may be required.
EOE M/F/D/V
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