Client Delivery Manager
3 weeks ago
Job Description
Job Description
Summary
Under the direction of the Chief Operations Officer, Client Delivery Manager oversees all end-to-end pharmacy operations with a dedicated focus on an assigned pharmacy client. This manager will directly support the pharmacy client with issues concerning pharmacy process, inventory exceptions, and timely patient delivery including escalations requiring expedited processing and delivery. This manager will have full accountability for the client’s pharmacy process and will direct other staff as necessary in cooperation with other pharmacy management personnel. The manager will work closely with internal teams to facilitate process improvement and facilitate modification to existing, or creation of additional, standard operating procedures.
Essential Duties and Responsibilities
Execute pharmacy standard operating procedures as it pertains to inventory management, prescription intake, order entry, item entry, fulfillment, packing, shipping, and all process exceptions
Ensuring client orders achieve desired service levels and take corrective action, as needed
Effectively communicate information to the client in an open and timely manner
Handle pharmacy service-related complaints and concerns in accordance with company policy and promote a positive customer experience
Responsible for driving the process excellence program to gain tangible business results and improvements in areas such as productivity, production output, customer satisfaction, quality, and safety
Assisting other management team members in identifying trends and establishing performance metric goals
Actively contributes to the strategic planning and achievement of departmental goals and objectives, attending pertinent meetings when necessary
Respect and maintain confidentiality guidelines of HIPAA
Cooperates in the documentation and resolution of customer service-related issues
Contributes to and supports an atmosphere of effective teamwork and coordination
Follow and aid in enforcement of all company policies and procedures
Responsible for other duties as assigned
Education and Experience
High School Diploma or equivalent required
Bachelor’s degree preferred
Certified Pharmacy Technician (or must obtain within 6 months of employment), in good standing
Two years of experience as a pharmacy technician
Two years in a supervisory role
Client facing experience a plus
Proficient with Microsoft Office suite of products including, Word, Excel, and Outlook as well as pharmacy and inventory management systems
Knowledge, Skills, and Abilities
Attention to detail and accuracy
Ability to handle multiple activities or interruptions at once
Ability to communicate effectively, patiently, and courteously
Ability to present feedback and process ideas to clients and internal teams
Focused team player, who can work in conjunction with pharmacists, other departments, customers, and management
Work independently with little supervision and meet daily deadlines
WellDyne Can Offer You
Medical, Dental and Vision Benefits
Medical Savings Account Options with Company match
401K after 90 days of employment
Employee Assistance Program
Life and Supplemental insurance
Educational Reimbursement
Paid Time Off
Work Environment / Physical Demands
This position is in a pharmacy operations environment which requires prolonged standing and walking of operations floor. Requires hand-eye coordination and manual dexterity sufficient to operate standard office equipment including operation of standard computer and phone equipment. May have occasional high stress when dealing with customers/clients. Some travel may be required.
EOE M/F/D/V
#J-18808-Ljbffr
-
Client Delivery Manager
3 weeks ago
Lakeland, United States WELLDYNE Full timeJob DescriptionJob DescriptionSummaryUnder the direction of the Chief Operations Officer, Client Delivery Manager oversees all end-to-end pharmacy operations with a dedicated focus on an assigned pharmacy client. This manager will directly support the pharmacy client with issues concerning pharmacy process, inventory exceptions, and timely patient delivery...
-
Director, Retail Client Group
2 weeks ago
Lakeland, United States AgAmerica Full timeDirector, Retail Client GroupJOB SUMMARYThe Director of AgAmerica’s Retail Client Group (RCG) will be responsible for overseeing the RCG team, setting goals, strategies, and priorities, while coordinating with other departments such as Production, Client Relations, and Marketing to ensure alignment. This person will carry out the team’s mission statement...
-
Project Manager
3 weeks ago
Lakeland, United States StudioPlus LLC Full timeJob DescriptionJob DescriptionProject Manager / Sr. Project Manager (Sr. title indicates greater level of experience and expertise)The Project Manager position is the highest level of project responsibility at Studio+. Project Managers must direct internal project teams while managing client expectations and all other parties involved in the project....
-
Assistant Marketing Manager
4 days ago
Lakeland, United States Meseret Consulting Full timeMeseret is a consulting firm in the heart of Tampa. Our management team is dedicated to empowering our employees and promoting a diverse, performance-based, work environment that provides everyone an equal chance to succeed. Currently, we are seeking an Entry Level Marketing Manager to join our events team and act as the first point of contact. The primary...
-
Assistant Marketing Manager
2 weeks ago
Lakeland, United States Meseret Consulting Full timeMeseret is a consulting firm in the heart of Tampa. Our management team is dedicated to empowering our employees and promoting a diverse, performance-based, work environment that provides everyone an equal chance to succeed. Currently, we are seeking an Entry Level Marketing Manager to join our events team and act as the first point of contact. The primary...
-
Assistant Marketing Manager
3 weeks ago
Lakeland, United States Meseret Consulting Full timeMeseret is a consulting firm in the heart of Tampa. Our management team is dedicated to empowering our employees and promoting a diverse, performance-based, work environment that provides everyone an equal chance to succeed. Currently, we are seeking an Entry Level Marketing Manager to join our events team and act as the first point of contact. The primary...
-
Marketing Project Manager
4 weeks ago
Lakeland, United States Robert Half Full timeThe ideal candidate will be responsible for planning, coordinating, and implementing projects within the decided-upon budget, timeline, and scope. They will also effectively monitor and present project updates to relevant stakeholders, clients, or project team members. The ideal candidate will have demonstrated experience in supporting CRM and Marketing...
-
Marketing Project Manager
3 weeks ago
Lakeland, United States Robert Half Full timeThe ideal candidate will be responsible for planning, coordinating, and implementing projects within the decided-upon budget, timeline, and scope. They will also effectively monitor and present project updates to relevant stakeholders, clients, or project team members. The ideal candidate will have demonstrated experience in supporting CRM and Marketing...
-
Regional Vice President of Operations
3 weeks ago
Lakeland, United States Thrive Networks Inc Full timeJob DescriptionJob DescriptionWILL WORK FROM LAKELAND OFFICE 3X PER WEEK!About UsThrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services...
-
Store Management>
1 week ago
Lakeland, United States Finish Line Full timeFinish Line - Lakeland Square [Retail Manager] As a Store Manager at Finish Line, you'll: Train and coach store associates to promote and execute team, store, and company performance; Partner with management in planning, implementing, and executing change in regards to company initiatives; Supervise shipments deliveries, transfers of merchandise, and POS to...
-
DELIVERY DRIVER
4 days ago
Lakeland, FL 33809, USA, United States Aaron's, Inc. Full timeJob Schedule Corporate Retail Store Job ID 56323 Date posted 05/08/2024 The salary range for this role is $14.75 to $15.50. Delivery Drivers Keep Aarons Moving This isnt some tedious desk job. On our team, youll be inside, outside, driving, instal Delivery Driver, Driver, Delivery, Accounts Manager, Retail
-
DELIVERY DRIVER
4 days ago
Lakeland, FL 33809, USA, United States Aaron's Full timeJob Schedule Corporate Retail Store Job ID 56239 Date posted 05/06/2024 The salary range for this role is $14.75 to $15.50. Delivery Drivers Keep Aarons Moving This isnt some tedious desk job. On our team, youll be inside, outside, driving, instal Delivery Driver, Driver, Delivery, Accounts Manager, Retail
-
Business Development Manager
3 weeks ago
Lakeland, United States Blue Team LLC Full timeBusiness Development Manager - Private Sector - BlueTeamWe are...BlueTeam is a U.S. based service provider specializing in commercial restoration, construction and roofing - both domestic and international - and our clients are the world's premier commercial portfolio owners and operators.We are a turnkey provider for portfolio managers, owners, asset...
-
Business Development Manager
3 weeks ago
Lakeland, United States BlueTeam Full timeJob DescriptionJob DescriptionBusiness Development Manager - Private Sector – BlueTeamWe are…BlueTeam is a U.S. based service provider specializing in commercial restoration, construction and roofing — both domestic and international — and our clients are the world’s premier commercial portfolio owners and operators.We are a turnkey provider for...
-
Case Manager II
1 week ago
Lakeland, United States tri county human services Full timePosition Description:Employees in this position perform a wide variety of duties related to the care, treatment, andrehabilitation of clients. These employees are aware of available community resources and function as amember of a treatment team.Position Expectation:In keeping with the mission and core values of Tri-County Human Services, all persons...
-
Case Manager Ii
2 days ago
Lakeland, United States Tri-County Human Services Full time**Position Description**: Employees in this position perform a wide variety of duties related to the care, treatment, and rehabilitation of clients. These employees are aware of available community resources and function as a member of a treatment team. **Position Expectation**: In keeping with the mission and core values of Tri-County Human Services, all...
-
Case Manager II
4 weeks ago
Lakeland, United States Tri-County Human Services Full timeJob DescriptionJob DescriptionPrimary Duties and Responsibilities: Interviews and orients clients and collects information necessary to complete the intake process, not including treatment recommendations.Records individual case information, updates case files, and provides case status information in order to provide a complete record of services.Confers...
-
Case Manager II
7 days ago
Lakeland, United States tri county human services Full timePosition Description: Employees in this position perform a wide variety of duties related to the care, treatment, and rehabilitation of clients. These employees are aware of available community resources and function as a member of a treatment team. Position Expectation: In keeping with the mission and core values of Tri-County Human Services, all persons...
-
Civil Sitework Project Manager
4 weeks ago
Lakeland, United States WorkerBee's Staffing Full timeJob DescriptionJob DescriptionJOB DESCRIPTIONOversee and manage construction projects from start to finishDevelop project plans, including scope, budget, and scheduleCoordinate and communicate with project stakeholders, including clients, contractors, and vendorsMonitor project progress and ensure adherence to timelines and budgetConduct regular site visits...
-
Case Manager II
4 weeks ago
Lakeland, United States Tri-County Human Services Full timeJob DescriptionJob DescriptionPosition Description:Employees in this position perform a wide variety of duties related to the care, treatment, andrehabilitation of clients. These employees are aware of available community resources and function as amember of a treatment team.Position Expectation:In keeping with the mission and core values of Tri-County Human...