Sr. IT Support Specialist

4 weeks ago

San Diego, United States A2IA Full time

**Breadcrumb**

** Sr. IT Support Specialist**

Location San Diego Position Type Full Time Team Corporate services Mitek is a NASDAQ-listed global leader in mobile capture and digital identity verification solutions built on the latest advancements in AI and machine learning. Our Mobile Verify and Mobile Deposit products power and protect millions of identity evaluations and mobile deposits every day, around the world.

Our future of work is about enabling a smarter, faster, and happier workforce. Working from our Mitek office, we'll provide you with the digital excellence, supporting systems & tools, and communication transparency that allows you to do your best, most collaborative work.

This position is located onsite in our downtown San Diego, California headquarters.

You will be responsible for the implementation, maintenance and administration of Microsoft Windows and Apple Macintosh server systems and desktops.

**What you will do**

* Provide tier-1 & tier-2 support to regional staff for all office related software and hardware issues

* Assist in planning, coordinating and consulting with vendors and clients for hardware/software purchases, product services and support

* Implement, install, configure, monitor, troubleshoot, and evaluate existing and new Microsoft Windows and Linux server operating systems, network and firewall devices, end point protection. Audio/Video equipment, unified communication systems (e.g. Zoom/RingCentral), print services & office security systems.

* Integrate user workstations, including Mac workstations, with Microsoft Windows server operating systems and Active Directory.

* Support user provisioning and terminations across directory services (AD/Cloud identity), SAAS applications & cloud services.

* Confer with programmers, analysts, systems administrators, and users regarding current and prospective system changes and future needs.

* Provide support to site-managed technical staff regarding system administration and usage.

* Assists efforts of colleagues who are involved in diagnosing and correcting system related failures and performing system management activities; helps determine logical solutions to complex system administration and application problems with administrators at other locations

**What you need**

* Associates degree in computer science, management information systems, or a related field, accompanied by skills and knowledge typically gained through 2-4 years of relevant experience, or equivalent combination of education and experience (two years of relevant experience with Microsoft Windows server, desktop and Macintosh operating systems, Active Directory, Group Policies and TCP/IP networking may be substituted for the Associates degree.)

* Experience in writing system documentation, system specifications/requirements, presentations, correspondence, studies, reports, and training materials. Demonstrated ability to properly develop and maintain accurate documentation.

* Mac and Windows administrative capabilities alongside experience doing related system administrative duties such as account creation, permissions and software maintenance.

* Willingness to expand knowledge to include Linux/UNIX systems as needed.

* Previous experience with ticketing tools, such as ServiceNow

* Able to lead small projects and work autonomously

* Ability to effectively explain moderately complex technical concepts to both technical and non-technical staff.

**What would be nice, but not required**

* Experience in implementing high availability Microsoft Windows servers in a high-speed network and integrating MacOS workstations with Microsoft Windows servers

* Experience with Virtualization / Hypervisor technology

* Experience with cloud technologies (e.g. AWS/Azure) and cloud migrations

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