Help Desk Support II

3 weeks ago


Owings Mills, United States Experis Full time

Our client, a global financial enterprise company, is seeking a Help Desk Support Agent to join their team. As a Help Desk Support Agent, you will bring a blend of excellent problem-solving skills joined with exceptional communication and interpersonal skills. In the dynamic environment, you should exhibit motivation to deliver high levels of customer service in helping others with technology, combined with patience, a positive, customer-friendly attitude, and a high work ethic. In addition, the ideal candidate will be an eager and teachable learner that is willing to learn the basics of providing World Class customer service through expressing empathy, taking ownership, and advocating on behalf of every call serviced.
** The agent will need to use their own laptop device to access Citrix **

Job Title: Help Desk Support II - Multiple Shifts
Location: Owings Mills, Maryland, 21117
Job Type : 6-Month Contract

Shifts :

  • 8:00 a.m. - 5:00 p.m.
  • 9:00 a.m. - 6:00 p.m.
  • 11:00 a.m. - 8:00 p.m.
  • 12:00 p.m. - 9:00 p.m.

What's the Job?
  • Agents will work alongside more senior agents within a team atmosphere where the Escalated Customer Support group, Change and Incident Management personnel and actively engaged Supervisors are leveraged to assist in resolving at least 75% of the customer issues on the initial phone call.
  • Perform well in a fluctuating pace environment, taking between 8 and 12 calls an hour when busy, while exploiting low call volume times to complete manual efforts such as Order Processing and Follow-up call outs to customers.
  • Digital natives, and those well immersed in technology, will find it easy to come up to speed supporting the broad spectrum of applications and processes serviced by the Help Desk using its ServiceNow web-based toolsets to search knowledge bases, document calls, complete requests and escalate incidents, all while following proven procedures.
  • Agents will be provided initial classroom training in addition to periodic refresher training to orient, equip and facilitate proficiency in serving callers.
  • Because of the critical nature of the role, agents are expected to be punctual and consistent with their work attendance as essential personnel, managing personal needs and navigating weather events to be fully present during agreed upon work hours. Multiple unplanned agent absences may result in an immediate termination of the intern agreement.

What's Needed?
  • Digital Native with 1-2 years of related experience that is comfortable with all types of technology, and has a working knowledge and familiarity with Microsoft Suite of Office Products.
  • Communication Skills : Ability to communicate clearly and confidently by phone and in writing; Articulates well and enjoys talking with others; Personable and Pleasant Conversationalist.
  • Adaptability & Problem Solving: Demonstrated Problem Solving Ability Metric Dynamics; Enjoys solving puzzles; Easygoing and comfortable within ambiguous situations.
  • Quick Learner : Ability to comprehend and adhere to written procedures & policies; Ability to learn new technologies & software quickly; Intellectually curious with the ability to ask great questions; Auditory Learner.
  • Strong worth ethic with reliable transportation and punctuality.

What's in it for me?
  • Medical, Dental, Vision, 401k with Match
  • Weekly pay with direct deposit
  • Fortune 500 Company in Financial Sector
  • Dedicated Career Partner to help you achieve your career goals.

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.
  • Help Desk Support II

    3 weeks ago


    Owings Mills, United States Manpower Group Inc. Full time

    Our client, a global financial enterprise company, is seeking a Help Desk Support Agent to join their team. As a Help Desk Support Agent, you will bring a blend of excellent problem-solving skills joined with exceptional communication and interpersonal skills. In the dynamic environment, you should exhibit motivation to deliver high levels of customer...

  • Help Desk Analyst

    3 weeks ago


    Owings Mills, United States Alderson Loop Full time

    PLEASE CHECK SHIFTS, START DATE, & COMPENSATION BEFORE APPLYINGAlderson Loop is looking for a Tier I Help Desk Analyst to support a broad spectrum of applications and processes serviced by the Help Desk using its ServiceNow web-based toolsets to search knowledge bases, document calls, complete requests and escalate incidents, all while following proven...

  • Help Desk Technician

    3 weeks ago


    Owings Mills, United States Apex Systems Full time

    *** This position is onsite and in Owings Mills, MD ***Apex Systems is seeking a Helpdesk Support to support a large financial client in Owings Mills, MD. A qualified candidate will have experience with ServiceNow, VDI and Active Directory.This position pays 25/hr.Work shifts available 11am-8pm12pm-9pm1pm-10pmPRIMARY RESPONSIBILITIES:ServiceNow or other...

  • Help Desk Technician

    3 weeks ago


    Owings Mills, United States Apex Systems Full time

    *** This position is onsite and in Owings Mills, MD ***Apex Systems is seeking a Helpdesk Support to support a large financial client in Owings Mills, MD. A qualified candidate will have experience with ServiceNow, VDI and Active Directory.This position pays 25/hr.Work shifts available 11am-8pm12pm-9pm1pm-10pmPRIMARY RESPONSIBILITIES:ServiceNow or other...


  • Owings Mills, United States VORTO Full time

    Description:This is a Tier 1 IT Helpdesk Technician role. This role is open due replacing an existing contractor who is leaving at the end of his contract. This person will initially be trained on either internal or external support within our customer depending on the training cycle. This is the internal support, which requires more technical knowledge....


  • Owings Mills, United States United Urology Group Full time

    Job DetailsJob Location UUG Corporate - Owings Mills, MD Remote Type Fully Remote Position Type Full Time Education Level None Salary Range $16.00 - $19.00 Hourly DescriptionAre you interested in making a difference in patient care? Learn about our unique culture of respect, growth, innovation, the best patient care, and how we give back to the community. At...


  • Owings Mills, United States United Urology Group Full time

    Job DetailsJob Location UUG Corporate - Owings Mills, MD Remote Type Fully Remote Position Type Full Time Education Level None Salary Range $16.00 - $19.00 Hourly DescriptionAre you interested in making a difference in patient care? Learn about our unique culture of respect, growth, innovation, the best patient care, and how we give back to the community. At...


  • Owings Mills, United States United Urology Group Full time

    Job DetailsJob Location UUG Corporate - Owings Mills, MD Remote Type Fully Remote Position Type Full Time Education Level None Salary Range $16.00 - $19.00 Hourly DescriptionAre you interested in making a difference in patient care? Learn about our unique culture of respect, growth, innovation, the best patient care, and how we give back to the community. At...

  • Project Engineer II

    2 months ago


    Owings Mills, United States Cyfle Full time

    About the job Project Engineer II - Substation/Relaying/Generation Salary: $ 95,000.00 We have partnered with a Consulting Engineers for the Utility Industries company in the Owings Mills, MD area to provide them with a Project Engineer II - Substation /Relaying /Generation. Please review the below description and let us know if you are interested....


  • Owings Mills, United States We Treat Feet Podiatry Full time

    Job DescriptionJob DescriptionHIRING FOR OUR OWINGS MILLS LOCATION HAVE IMMEDIATE OPENING FOR FRONT DESK WITH CROSS TRAINING IN MEDICAL ASSISTANT SUPPORT for Busy Podiatry Practice. Must have own reliable transportation.Hours are Monday through Friday starting at 7:30 am. 40 Hour work week. No Weekends.Qualified Candidates with medical experience and great...

  • Office Receptionist

    4 weeks ago


    Owings Mills, United States Maximum Support Services Inc. Full time

    We are looking for a Receptionist to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks. As a Receptionist, you will be the first point of contact for our company. Our Receptionist’s duties include offering administrative support across the organization. You will welcome guests and greet people who visit...


  • Owings Mills, United States TEKsystems Full time

    Description: IT Support Specialist will be responsible for supporting all employee computers and endpoint devices, troubleshooting software and hardware problems, and managing an IT support ticketing system. The position will also have game-day IT support duties for all major events (Concerts, Soccer Games, College Football, NFL). The ideal candidate will be...


  • Owings Mills, United States Medix™ Full time

    Position Overview:The IT Support Specialist will be responsible for providing comprehensive support for employee computers and endpoint devices, resolving software and hardware issues, and managing an IT support ticketing system. This role also includes game-day IT support responsibilities for major events (Concerts, Soccer Games, College Football, NFL). The...


  • Owings Mills, Maryland, United States Zurich Insurance Company Ltd. Full time

    Invest in your career with an industry you can bank on...Insurance We are currently looking for an experienced Specialty Crime Underwriter and work out of our Owings Mills, Maryland office. Your bright ideas and determination will help us drive positive impact with our customers, communities, and each other. Our global footprint and 148 years of experience...

  • HVAC Technician II

    2 months ago


    Owings Mills, United States Aggreko Full time $30 - $42

    Around the world, people, businesses, and countries are striving for a better future. A future that needs power and the right conditions to succeed. We are the people who keep the lights on and control the temperature. We are hiring immediately for full-time Generator Technician II - a role that is critical in making sure our customers get the electricity,...

  • Accountant II

    2 weeks ago


    Owings Mills, United States Dice Full time

    Dice is the leading career destination for tech experts at every stage of their careers. Our client, Pyramid Consulting, Inc., is seeking the following. Apply via Dice today! Immediate need for a talented Accountant II - Accounting/Finance. This is a 06+ months Contract opportunity with long-term potential and is located in Owings Mills, MD (Onsite). Please...


  • Owings Mills, United States United Urology Group Full time

    Job DetailsLevel Experienced Job Location The Continence Center - Owings Mills, MD Position Type Full Time Education Level High School Job Category Admin - Clerical DescriptionAre you interested in making a difference in patient care? Learn about our unique culture of respect, growth, innovation, the best patient care, and how we give back to the community....


  • Owings Mills, United States Carrington Full time

    Come join our amazing team and work remote from home! The Default FHA Claims Specialist II will work under moderate supervision, be responsible for preparing, filing, and following up on FHA claims timely and accurately according to insurer/investor guidelines. Performs all duties in accordance with the companys policies and procedures and all US state and...

  • Customer Engagement

    4 weeks ago


    Owings Mills, United States Three Point Solutions Full time

    Job DescriptionJob DescriptionJob Title: Customer Engagement - Billing Technician IIClient: Health Care IndustryDuration: 12 MonthsLocation: Owings Mills, Maryland 21117Purpose:Ensure accurate invoicing, reconciliation, and collection of outstanding payments for complex accounts to maintain system accuracy and client satisfaction.Serve as the primary contact...

  • Product Support

    3 weeks ago


    Owings Mills, United States Vision Full time

    This role is a Product Support/Systems Support role for the corporate technology systems serving HR, Finance, Legal, and Enterprise Risk business units. We are looking for a motivated individual, driven to learn fast and contribute to the teams’ success. **Top requirements**: - Ability to prove solid knowledge in at least one programming language and/or...