Customer Engagement

5 days ago

Owings Mills, United States Three Point Solutions Full time
Job DescriptionJob Description

Job Title: Customer Engagement - Billing Technician II

Client: Health Care Industry

Duration: 12 Months

Location: Owings Mills, Maryland 21117

Purpose:

  • Ensure accurate invoicing, reconciliation, and collection of outstanding payments for complex accounts to maintain system accuracy and client satisfaction.
  • Serve as the primary contact for internal and external customers on complex billing and collection issues.
  • Assist in process improvement initiatives and provide analytical support for operational efficiency metrics, accounts receivable reconciliation, and monthly reporting.

Essential Functions:

  • 25% Research and respond to complex patient inquiries regarding billing by telephone or in writing.
  • 25% Review billing forms for accuracy and completeness prior to submission to payors.
  • 20% Assist in preparing monthly billing and accounts receivable reports.
  • 15% Handle complex billing issues, including verifying patient eligibility and referral information with insurance carriers.
  • 10% Ensure accurate and timely entry of insurance, demographic, and eligibility information into the system.
  • 5% Adhere to HIPAA guidelines and other relevant regulations and company policies regarding compliance, patient privacy, and ethical billing practices.

Qualifications:

  • High School Diploma or GED required.
  • 3 years' experience in Billing, membership enrollment, member services, claims operations, or Finance role.

Preferred Qualifications:

  • Proficiency in Microsoft Office applications (Advanced).
  • Excellent customer service skills with a focus on departmental goals (Advanced).
  • Ability to thrive in a deadline-driven environment; results-oriented (Advanced).

Additional Requirements:

  • Must disclose any event that makes them ineligible to work on Federal health care programs.
  • Ability to work effectively in a fast-paced environment with changing priorities and handle multiple customer service demands.
  • Strong communication skills and ability to provide positive customer service to internal and external customers.
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