Member Service Representative

2 weeks ago

Glen Burnie, United States Navy Federal Credit Union Full time

Overview

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision. Provide assistance/training to lower level team members.

This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.

Responsibilities

  • Analyze, research and resolve problems and discrepancies related to member accounts/loans
  • Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications
  • Counsel current and prospective members about Navy Federal's products and services
  • Ensure cash and other negotiable instruments are handled properly
  • Identify opportunities to cross service products and increase product penetration
  • Perform platform banking functions
  • Assist level I team members
  • Understand and comply with federal and other regulations relating to financial products and services
  • May assist with Branch Office vault opening, closing and balancing procedures
  • May serve as a Branch Office and/or ATM vault custodian
  • Perform other duties as assigned

Qualifications

  • Ability to work independently and in a team environment
  • Working knowledge of savings and checking products, accounts and services
  • May be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, etc.), per business need
  • Effective active listening skills to accurately respond to inquiries and account requests
  • Effective organizational, planning and time management skills
  • Effective research, analytical, and problem solving skills
  • Effective skill building effective relationships through rapport, trust, diplomacy and tact
  • Effective skill exercising initiative and using good judgment to make sound decisions
  • Effective skill maintaining composure in a high production and changing environment
  • Effective skill navigating multiple screens and PC applications and adapting to new technologies
  • Effective skill performing mathematical calculations and working accurately with numbers
  • Effective verbal and written communication skills

Desired Qualifications

  • Experience in member/customer service preferably in a call center, retail banking or financial institution
  • Experience in working in a credit union environment

Hours: Available Monday - Saturday, hours based on business needs.
Part-Time hours are typically 20-25+ hours a week. (Please note, during training longer hours will be required)

Location: 6651 Ritchie Hwy, Glen Burnie, MD 21061

Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

*Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at TSCandidateSupport@Infor.com.

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. * Best Companies for Latinos to Work for 2024 * Computerworld Best Places to Work in IT * Forbes 2024 America's Best Large Employers * Forbes 2023 The Best Employers for New Grads * Fortune Best Workplaces for Millennials 2023 * Fortune Best Workplaces for Women 2023 * Fortune 100 Best Companies to Work For 2024 * Military Times 2023 Best for Vets Employers * Newsweek Most Loved Workplaces * Ripplematch Campus Forward Award - Excellence in Early Career Hiring * Yello and WayUp Top 100 Internship Programs From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union. Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process. Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

  • Hospitality Service Representative

    3 weeks ago

    Glen Burnie, Maryland, United States Virginia Linen Service Inc Full time

    Job Title: Hospitality Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Hospitality Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our valued customers, ensuring their complete satisfaction with our linen rental supply and...

  • Hospitality Service Representative

    1 month ago

    Glen Burnie, Maryland, United States Virginia Linen Service Inc Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Hospitality Service Representative at Virginia Linen Service Inc.Key ResponsibilitiesAct as the primary point of contact for a specific group of hospitality customers, providing exceptional service and ensuring their complete satisfaction.Monitor and manage...

  • Customer Service Representative

    3 weeks ago

    Glen Burnie, Maryland, United States State Farm Insurance Full time

    Customer Service RepresentativeAt State Farm Insurance, we're looking for a skilled Customer Service Representative to join our team. As a key member of our customer service team, you'll be responsible for providing exceptional service to our customers, answering their inquiries, and resolving their issues in a timely and professional manner.Key...

  • Guest Services Representative

    1 week ago

    Glen Burnie, Maryland, United States Extended Stay Full time

    Extended Stay Guest Services RepresentativeWe are seeking a highly skilled and customer-focused Guest Services Representative to join our team at Extended Stay. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is comfortable and enjoyable.Key Responsibilities:Assist...

  • Customer Service Representative

    9 hours ago

    Glen Burnie, Maryland, United States David's Bridal Full time

    Customer Service RepresentativeAt David's Bridal, we're seeking a highly skilled and enthusiastic Customer Service Representative to join our team. As a key member of our customer-facing staff, you will be responsible for delivering exceptional service to our customers, ensuring their needs are met and exceeded.Key Responsibilities:Welcome and engage with...

  • Customer Service Representative

    3 weeks ago

    Glen Burnie, Maryland, United States Sherwin-Williams Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with our customers, and driving sales growth.Key ResponsibilitiesProvide excellent customer...

  • Customer Service Representative

    3 weeks ago

    Glen Burnie, Maryland, United States Arundel Federal Savings Bank Full time

    Job SummaryArundel Federal Savings Bank is seeking a highly skilled Customer Service Representative to join our team. As a key member of our branch staff, you will provide exceptional customer service, handle transactions, and assist with various banking activities.Key ResponsibilitiesProcess transactions, including deposits, withdrawals, and transfersAssist...

  • Customer Service Representative

    1 month ago

    Glen Burnie, Maryland, United States Giant Food Full time

    About Giant FoodGiant Food is a leading grocery store chain in the Baltimore-Washington area, serving over 2 million customers weekly with annual sales exceeding $5 billion. Our mission is to provide exceptional customer service and quality products, making us the most trusted and loved local food retailer in our community.Job SummaryWe are seeking a highly...

  • Guest Services Representative

    21 hours ago

    Glen Burnie, Maryland, United States Extended Stay Full time

    Guest Services RepresentativeAt Extended Stay, we're looking for a skilled Guest Services Representative to join our team.Key Responsibilities:Provide exceptional guest service and respond to requests in a timely and professional manner.Assist guests with reservations, registration, and departures, ensuring a seamless experience.Collect and process guest...

  • Customer Service Representative

    3 weeks ago

    Glen Burnie, Maryland, United States Sherwin-Williams Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with our customers, and driving sales growth.Key ResponsibilitiesProvide exceptional...

  • Hospitality Service Representative

    2 weeks ago

    Glen Burnie, United States Virginia Linen Service , Inc. Full time

    Great opportunity with a growing, successful regional family-owned and professionally managed hospitality company, serving customers since 1934. We are seeking an enthusiastic person to provide exceptional service to a specific group of hospitality customers. Responsibilities include all communication, service coordination, inventory control, and the...

  • Hospitality Service Ambassador

    1 week ago

    Glen Burnie, Maryland, United States Virginia Linen Service Inc Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Hospitality Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our valued customers, ensuring their complete satisfaction with our products and services.Key ResponsibilitiesAct as a liaison between...

  • Customer Service Representative

    3 weeks ago

    Glen Burnie, Maryland, United States BBA Aviation Plc. Full time

    Job DescriptionAs a Customer Service Representative at Signature Aviation, you will play a vital role in delivering exceptional guest experiences and ensuring the smooth operation of our Fixed Base Operators (FBO) network. Your primary responsibility will be to provide top-notch customer service to our clients, ensuring their needs are met and exceeded.Key...

  • Customer Service Representative

    11 hours ago

    Glen Burnie, Maryland, United States Maryland Speedy Tag & Title II LLC Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Maryland Speedy Tag & Title II LLC. In this role, you will be responsible for processing Motor Vehicle Tag and Title Transactions for the public and business community.Key ResponsibilitiesProcess transactions accurately and efficientlyCommunicate effectively with...

  • Alterations Customer Service Representative

    1 month ago

    Glen Burnie, Maryland, United States David's Bridal Full time

    About the RoleWe are seeking a highly skilled Alterations Customer Service Representative to join our team at David's Bridal. As a key member of our Alterations department, you will play a critical role in providing exceptional customer service and ensuring that our customers receive the highest level of quality and attention to detail.Key...

  • Hospitality Service Ambassador

    2 weeks ago

    Glen Burnie, Maryland, United States Virginia Linen Service Inc Full time

    Job Title: Hospitality Service RepresentativeJoin our team at Virginia Linen Service Inc as a Hospitality Service Representative and be part of a growing, successful regional family-owned and professionally managed hospitality company. Our company has been serving customers since 1934, and we're seeking an enthusiastic person to provide exceptional service...

  • Customer Service Representative

    1 month ago

    Glen Burnie, Maryland, United States University of Maryland Medical System Full time

    Job Summary:The University of Maryland Medical System is seeking a skilled Customer Service Representative to join our team in the Telecommunications Department. As a Telecommunications Assistant, you will play a critical role in providing exceptional customer service to physicians and patients, utilizing your knowledge of telephone switchboard operations...

  • Customer Service Representative

    2 days ago

    Glen Burnie, Maryland, United States Maryland Speedy Tag & Title II LLC Full time

    Job SummaryWe are seeking a highly skilled Customer Service Title Agent to join our team at Maryland Speedy Tag & Title II LLC. In this role, you will be responsible for communicating with customers to identify their needs, process requests, and provide solutions that ensure a great customer experience.Key ResponsibilitiesProcess Motor Vehicle Tag and Title...

  • Customer Service Representative

    1 day ago

    Glen Burnie, Maryland, United States Maryland Speedy Tag & Title II LLC Full time

    {"h1": "Customer Service Title Agent", "p": "We are seeking a highly skilled Customer Service Title Agent to join our team at Maryland Speedy Tag & Title II LLC. In this role, you will be responsible for communicating with customers to identify their needs, processing requests, escalating complaints, and providing helpful solutions that ensure they have a...

  • Guest Service Team Member

    3 weeks ago

    Glen Burnie, United States Wingstop Full time

    Wingstop - 6710a Ritchie Hwy - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests by...