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Customer Service Administrator

1 month ago

Kalamazoo, United States Belcan Full time

Description: Job Title: Customer Service Administrator Pay Rate: $20.15 / hr Location: Kalamazoo, MI Area Code: 269 ZIP Code: 49001 Start Date: Right Away Keywords: #CustomerServiceAdmin #CustomerServiceAdminJobs Benefits: * Medical / Health Benefits with multiple plan options, Flexible Spending Accounts, Dental and Vision * 401k * On the job training / cross-training * Life Insurance, disability insurance, and voluntary life insurance for family members available. * Accident and critical illness insurance optional. * Scheduled performance reviews * Referral program Job Description: The Customer Service Administrator is responsible for administrative duties of broad scope and complexity requiring independent judgement and familiarity with applicable procedures. Responsibilities: * Following established procedures, perform a variety of administrative responsibilities. * Administers customer accounts by reviewing service and/or spare product requirements to existing terms and conditions of purchase orders or maintenance agreements. * Establishes and maintains customer relationships through courteous and efficient servicing of customer requests. * Maintains regular communication with assigned customer accounts and responds to customer service issues. * Prepares, and submits correspondence in response to customer requests. * Maintains an appropriate level of confidentiality with regard to customer and company matters. * Responds to requests for quotations in a timely manner and coordinates with price estimating. * Reviews pricing for reasonableness, submits quotations/proposals for customer review, and handles customer questions regarding the submitted quote/proposal. * Coordinates with various functions of the company (e.g. quality, shipping/receiving, accounting, order entry, planning and shop personnel) on customer issues. * Prioritizes requests and commits to reasonable production and/or provisioning lead time. * Releases repairs to production when customer approval is received by submitting work order to scheduler and updating sales order with delivery date and repair costs. * Develops action plans to address past due items. * May have oversight of order entry activity and shipping for spares. * Enter and manipulate data on spreadsheet, data base or file management programs and perform a broad range of typing projects with high degree of accuracy and speed. * Set priorities and procedures for accomplishing work. * May be required to delegate portions to others or offer assistance and support to others. * Collect data, conduct research and compile information using a variety of mathematical calculations for a broad range of reports and projects. * Conduct inquiries into specific problems, such as delays, to ensure objectives are being met. * Communicate potentially negative situations to management in a constructive manner. * Read mail, highlight action or important items, attach relevant files or information before distributing. * Respond to routine correspondence or draft routine responses for review and signature. * Interface effectively with team members, functional departments and customers. * Screen calls, respond to routine questions and receive and/or escort visitors. * Perform other related responsibilities. Education and Experience: * Bachelor's degree * 3+ years related experience Skills and Knowledge: * Working knowledge of R-Card. * MSS knowledge is preferred. * Thorough knowledge of office equipment, administrative procedures and/or terminology in functional area. * Ability to accurately record meeting proceedings, where applicable. * Proficient with Microsoft Suite software. * Intermediate to advance skill in Excel. * Effective verbal, written and interpersonal communication skills. If you are interested in this role, please apply via the apply now link provided. Our overriding goal is to provide quality staffing solutions that help people, organizations, and communities succeed. Belcan is a leading provider of qualified personnel to many of the world's most respected enterprises. We offer excellent opportunities for contract, temporary, temp-to-hire, and direct assignments. We are the employer of choice for thousands worldwide. For more information, please visit our website at Belcan.com EOE/F/M/Disability/Veterans Título profesional: Administrador de servicio al cliente Salario: $20.15 / hora Ubicación: Kalamazoo, MI Código de área: 269 Código postal: 49001 Fecha de inicio: inmediatamente Beneficios: * Beneficios médicos/de salud con múltiples opciones de planes, cuentas de gastos flexibles, dentales y de la vista * 401k * Capacitación en el trabajo / capacitación cruzada * Seguro de Vida, seguro de invalidez y seguro de vida voluntario para familiares disponibles. *Seguro de accidentes y enfermedades críticas opcional. * Revisiones de desempeño programadas * Programa de referencia Descripción del trabajo: El Administrador de Servicio al Cliente es responsable de tareas administrativas de amplio alcance y complejidad que requieren criterio independiente y familiaridad con los procedimientos aplicables. Responsabilidades: * Siguiendo procedimientos establecidos, realiza una variedad de responsabilidades administrativas. * Administra cuentas de clientes revisando los requisitos de servicio y/o productos de repuesto según los términos y condiciones existentes de órdenes de compra o acuerdos de mantenimiento. * Establece y mantiene relaciones con los clientes mediante el servicio cortés y eficiente de las solicitudes de los clientes. * Mantiene comunicación regular con cuentas de clientes asignadas y responde a problemas de servicio al cliente. * Prepara y envía correspondencia en respuesta a las solicitudes de los clientes. * Mantiene un nivel apropiado de confidencialidad con respecto al cliente y asuntos de la empresa. * Responde a solicitudes de cotizaciones de manera oportuna y coordina con la estimación de precios. * Revisa los precios para que sean razonables, envía cotizaciones/propuestas para que los revisen los clientes y maneja las preguntas de los clientes con respecto a la cotización/propuesta enviada. * Coordina con varias funciones de la empresa (por ejemplo, calidad, envío/recepción, contabilidad, entrada de pedidos, planificación y personal de tienda) en cuestiones de clientes. * Prioriza las solicitudes y se compromete a un plazo de producción y/o aprovisionamiento razonable. * Libera las reparaciones a producción cuando se recibe la aprobación del cliente enviando la orden de trabajo al programador y actualizando la orden de venta con la fecha de entrega y los costos de reparación. * Desarrolla planes de acción para abordar artículos vencidos. * Puede tener supervisión de la actividad de ingreso de pedidos y envío de repuestos. * Ingrese y manipule datos en hojas de cálculo, bases de datos o programas de administración de archivos y realice una amplia gama de proyectos de mecanografía con alto grado de precisión y velocidad. * Establecer prioridades y procedimientos para realizar el trabajo. * Puede ser necesario delegar partes a otros u ofrecer asistencia y apoyo a otros. * Recopile datos, realice investigaciones y recopile información utilizando una variedad de cálculos matemáticos para una amplia gama de informes y proyectos. * Realizar investigaciones sobre problemas específicos, como retrasos, para garantizar que se cumplan los objetivos. * Comunica situaciones potencialmente negativas a la gerencia de manera constructiva. * Lea el correo, resalte acciones o elementos importantes, adjunte archivos o información relevantes antes de distribuirlos. * Responde a correspondencia de rutina o redacta respuestas de rutina para revisión y firma. * Interactúa efectivamente con miembros del equipo, departamentos funcionales y clientes. * Filtrar llamadas, responder a preguntas de rutina y recibir y/o acompañar a los visitantes. * Realizar otras responsabilidades relacionadas. Educación y experiencia: * Licenciatura * 3+ años de experiencia relacionada Habilidades y conocimientos: * Conocimiento práctico de R-Card. * Se prefiere conocimiento de MSS. * Conocimiento profundo de equipos de oficina, procedimientos administrativos y/o terminología en el área funcional. * Capacidad para registrar con precisión los procedimientos de la reunión, cuando corresponda. * Competente con el software Microsoft Suite. * Habilidad intermedia a avanzada en Excel. * Habilidades efectivas de comunicación verbal, escrita e interpersonal. Si está interesado en este puesto, presente su solicitud a través del enlace Aplicar ahora proporcionado. Nuestro objetivo primordial es brindar soluciones de dotación de personal de calidad que ayuden a las personas, organizaciones y comunidades a tener éxito. Belcan es un proveedor líder de personal calificado para muchas de las empresas más respetadas del mundo. Ofrecemos excelentes oportunidades para asignaciones por contrato, temporales, de contratación temporal y directas. Somos el empleador elegido por miles en todo el mundo. Para obtener más información, visite nuestro sitio web en Belcan.com EOE/F/M/Discapacidad/Veteranos Return to search results Email this job to a friend If you have previously registered with us, please Log in to apply for this position. *Logged in members may also add jobs to their job cart Copyright 2005 Belcan Corporation | Privacy Statement | Site Map #J-18808-Ljbffr