Hotel Front Desk Clerk

5 months ago

Hancock, United States Ramada Waterfront Full time
Description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now

Responsibilities

•Field customer complaints when necessary
•Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
•Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
•Bookkeeping: keep accurate records of all hotel guest account information
•Connect with the housekeeping department to ensure guest accommodations are ready

Qualifications

•At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
•High school graduate, GED recipient, or equivalent
•Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
•Has experience answering telephone calls and troubleshooting stressful situations
•Exhibits working knowledge of Microsoft Office and reservation management systems

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