Manager on Duty

16 hours ago

Aspen, United States Stay Aspen Snowmass Full time

Manager on Duty - Front Desk - The Little Nell Full-time Job Location: The Little Nell Aspen Budgeted pay rate minimum (actual pay may be adjusted based on experience): $29.00 Job category: The Little Nell Season: Year Round Job Classification: Full-Time Regular Owned and operated by Aspen Hospitality, The Little Nell is Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel. The property boasts a variety of amenities, including two restaurants, three bars, a wine cellar, and a speakeasy. The Little Nell has been acknowledged with numerous awards including being named a Forbes Five-Star hotel since 1995 and a AAA Five-Diamond hotel since 1991. Summary The Manager on Duty will ensure smooth operation of the Front Office and direct all activities of the Rooms Division in the absence of Upper management. Ensures five-star standards are maintained across the guest service areas. The Manager on Duty is a Front Desk based position with a Winter Season 2024/25 start date of 11/15. Job Posting Deadline Applications for this position will be accepted until August 15, 2024. Essential Job Functions • Monitors and Coaches five star and five diamond standards in all guest services positions in the Rooms Division (Front Desk, Concierge, PBX, Front Drive, Security and Bell) ensuring the very best customer service for every guest every time. • Deals with all guest related issues as well as emergency and security situations in all areas of the hotel. • Ensures that, via ALICE, all guest issues/actions/resolution/follow-up are communicated to the Hotel as a whole. • Greet and Escort return guests with over 5 stays and all suite guests on arrival. • Escorts all guests in absence of Bell staff as requested. • Is present and active at the Front Desk and manages Front Desk Agents to ensure responsibilities are upheld. • Monitors Ski Package Bookings in the winter and orders tickets accordingly. • Manages Champagne Inventory and prepares arrival champagne service daily. • Training of new staff to 5-star 5 diamond standards (PBX and Front Desk). • Future Room Blocking. • Group Folio Preparation. • Checking of Cashiers Paperwork. • Relieves Concierge and Front Desk for breaks as needed to ensure continuous service. • Provides relief coverage for Night Audit as necessary. • Performs tours of the hotel throughout the evening to monitor employees performance, notices deficiencies, engineering issues and notifies appropriate Division head. • Attend Rooms Division, Department Head, departmental meetings if applicable Daily Stand Up, Department Head, and Arrival Meetings in absence of Assistant Front Desk Manager. • Meets with Group Coordinators to accommodate any needs. • Communicates closely with property wide managers, as applicable, to ensure follow up on any special problems, or guest requests. • Manages room inventory on sold out nights to maximize occupancy. • Assists the Engineering team as needed. • Call Fire Department or Police Department when the situation is judged to require their assistance. • Acts without prior authority in all matters concerning the safety, security and well being of hotel guests, patrons and employees in the absence of senior management. • Makes the General Manager and Hotel Manager aware of guest comments and complaints that require further information than can be given through ALICE Guest Alerts. • Able to create electronic hotel keys. • Able to perform CPR. • Complies with all policies and procedures for the Front Office Department, The Little Nell and Aspen One. • Is familiar with hotel and fire safety procedures. • Assists in emergency and security procedures as directed by management. • Completes tasks and projects delegated by their manager and assists other departments as business volumes and staff levels demand. Supervision Given and Received Given: Exercises direct supervision over Front Desk Staff. Responsibilities include, but are not limited to, frequent and detailed review of work, training, planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Received: Works under direct supervision of Front Office Manager. Tasks are assigned according to specific procedures, and work is checked frequently. Instruction, advice and assistance are readily available. Work Environment and Physical Demands • Ability to stand, walk or be on your feet for extended periods of time. Kneeling and bending may be required. • Regularly work indoors with no adverse conditions. Some positions require exposure to outdoor elements or a combination of both indoors and outdoors and may be required to walk on slippery and uneven surfaces. • Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance. Job Benefits This position is categorized as a regular full-time position eligible for the following benefits: • Health, Dental and Vision Insurance Programs. • Flexible Spending Account Programs. • Life Insurance Programs. • Paid Time Off Programs. • Paid Leave Programs. • 401(k) Savings Plan. • Employee Ski Pass and Dependent Ski Passes. • Other company perks. This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice. Aspen One/ Aspen Skiing Company / Aspen Ventures/ Aspen Hospitality is an equal opportunity employer. #J-18808-Ljbffr

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