Manager on Duty

10 hours ago

Aspen, United States Aspen Snowmass Full time

Company Description Owned and operated by Aspen Hospitality, The Little Nell is Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel and offers luxury services and unparalleled access to America's most famous mountain town. A Relais & Châteaux resort, the Nell is frequently recognized for its award-winning wine and culinary programs and dedicated service. Job Description Summary The Manager on Duty will ensure smooth operation of the Front Office and direct all activities of the Rooms Division in the absence of Upper management. Ensures five-star standards are maintained across the guest service areas. The Manager on Duty is a Front Desk based position with a Winter Season 2024/25 start date of 11/15. Essential Job Functions • Monitors and Coaches five star and five diamond standards in all guest services positions in the Rooms Division (Front Desk, Concierge, PBX, Front Drive, Security and Bell) ensuring the very best customer service for every guest every time. • Deals with all guest related issues as well as emergency and security situations in all areas of the hotel. • Ensures that, via ALICE, all guest issues/actions/resolution/follow-up are communicated to the Hotel as a whole. • Greet and Escort return guests with over 5 stays and all suite guests on arrival. • Escorts all guests in absence of Bell staff as requested. • Is present and active at the Front Desk and manages Front Desk Agents to ensure responsibilities are upheld. • Monitors Ski Package Bookings in the winter and orders tickets accordingly. • Manages Champagne Inventory and prepares arrival champagne service daily. • Training of new staff to 5-star 5 diamond standards (PBX and Front Desk). • Future Room Blocking. • Group Folio Preparation. • Checking of Cashiers Paperwork. • Relieves Concierge and Front Desk for breaks as needed to ensure continuous service. • Provides relief coverage for Night Audit as necessary. • Performs tours of the hotel throughout the evening to monitor employees performance, notices deficiencies, engineering issues and notifies appropriate Division head. • Attend Rooms Division, Department Head, departmental meetings if applicable Daily Stand Up, Department Head, and Arrival Meetings in absence of Assistant Front Desk Manager. • Meets with Group Coordinators to accommodate any needs. • Communicates closely with property wide managers, as applicable, to ensure follow up on any special problems, or guest requests. • Manages room inventory on sold out nights to maximize occupancy. • Assists the Engineering team as needed. • Call Fire Department or Police Department when the situation is judged to require their assistance. • Is able to assist department managers and supervisors with Worker’s Comp, Incident Reports and General Staff Issues. • Acts without prior authority in all matters concerning the safety, security and well being of hotel guests, patrons and employees in the absence of senior management. • Makes the General Manager and Hotel Manager aware of guest comments and complaints that require further information than can be given through ALICE Guest Alerts. • Able to create electronic hotel keys. • Able to perform CPR. • Complies with all policies and procedures for the Front Office Department, The Little Nell and Aspen One. • Is familiar with hotel and fire safety procedures. • Assists in emergency and security procedures as directed by management. • Completes tasks and projects delegated by their manager and assists other departments as business volumes and staff levels demand. Qualifications • Hospitality Degree preferred. • Previous hotel experience required. • Supervisory experience preferred. • Front Office experience required. • Computer literate. Work Environment and Physical Demands • Ability to stand, walk or be on your feet for extended periods of time. Kneeling and bending may be required. • Regularly work indoors with no adverse conditions. Some positions require exposure to outdoor elements or a combination of both indoors and outdoors and may be required to walk on slippery and uneven surfaces. • Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance. Job Benefits This position is categorized as a regular full-time position eligible for the following benefits: • Health, Dental and Vision Insurance Programs. • Flexible Spending Account Programs. • Life Insurance Programs. • Paid Time Off Programs. • Paid Leave Programs. • 401(k) Savings Plan. • Employee Ski Pass and Dependent Ski Passes. • Other company perks. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Aspen One/ Aspen Snowmass/ Aspen Ventures/ Aspen Hospitality is an equal opportunity employer. #J-18808-Ljbffr

  • Manager on Duty

    14 hours ago

    Aspen, United States Stay Aspen Snowmass Full time

    Manager on Duty - Front Desk - The Little Nell Full-time Job Location: The Little Nell Aspen Budgeted pay rate minimum (actual pay may be adjusted based on experience): $29.00 Job category: The Little Nell Season: Year Round Job Classification: Full-Time Regular Owned and operated by Aspen Hospitality, The Little Nell is Aspen's only Five-Star, Five-Diamond,...

  • Front Office Manager

    2 weeks ago

    Aspen, Colorado, United States Aspen Skiing Company Full time

    Job Title: Manager on DutyAs a key member of our Front Office team, the Manager on Duty will be responsible for ensuring the smooth operation of our hotel's guest services areas. This role requires a high level of attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced environment.Key Responsibilities:Monitor...

  • Sales Manager

    4 months ago

    Aspen, United States Pure Barre Full time

    Job DescriptionJob DescriptionThis job posting is for a position in a studio owned and operated by an independent franchisee and not Pure Barre Corporate. This franchisee owns a license to use Pure Barre’s logos and trademarks, for example, when running the studio. However, this franchisee is a separate company and a separate employer from Pure Barre...

  • Hotel Operations Manager

    2 weeks ago

    Aspen, Colorado, United States The Little Nell Full time

    Job SummaryThe Manager on Duty is a key role in ensuring the smooth operation of the Front Office and directing all activities of the Rooms Division in the absence of Upper management. This position requires a high level of customer service expertise, with a focus on maintaining five-star standards across the guest service areas.Key ResponsibilitiesMonitor...

  • Operating Room Nurse

    2 weeks ago

    Aspen, Colorado, United States GLC on the GO Full time

    Job Title: Operating Room NurseWe are seeking an experienced Operating Room Registered Nurse for a travel nursing position in Aspen, CO.Job Details:Shift: 5x8 hr PDuration: 13 weeksPay: $/WeekAbout GLC on the GO:At GLC on the GO, we pride ourselves on providing exceptional healthcare staffing solutions. Our team of recruiters are leaders in the industry, and...

  • Front Office Manager

    6 days ago

    Aspen, Colorado, United States Aspen Skiing Company Full time

    Job Title: Manager on DutyAs a Manager on Duty at Aspen Skiing Company, you will be responsible for ensuring the smooth operation of the Front Office and directing all activities of the Rooms Division in the absence of Upper management. You will ensure five-star standards are maintained across the guest service areas.Key Responsibilities:Monitors and coaches...

  • Operating Room Nurse

    2 weeks ago

    Aspen, Colorado, United States GLC on the GO Full time

    Job Title: Operating Room NurseWe are seeking an experienced Operating Room Registered Nurse for a travel nursing position in Aspen, CO.Job Details:Shift: 5x8 hr PStart Date: 10/21/2024Duration: 13 weeksPay: $/WeekAbout GLC on the GO:We are a healthcare staffing solutions provider with a proven track record of excellence. Our team of recruiters are leaders...

  • Traveling Healthcare Professional

    3 weeks ago

    Aspen, Colorado, United States GLC on the GO Full time

    Job Opportunity with GLC on the GOJob Title: Traveling Healthcare ProfessionalJob Type: Travel NursingLocation: Aspen, COJob Description:We are seeking an experienced OB/GYN Registered Nurse for a travel nursing opportunity in Aspen, CO. This is a 13-week assignment with a 3x12 hour night shift schedule.About the Job:Start Date: ASAPDuration: 13 weeksShift:...

  • Experienced OB/GYN Travel Nurse Wanted

    2 weeks ago

    Aspen, Colorado, United States GLC on the GO Full time

    Exciting Travel Nursing Opportunity for OB/GYN RNGLC on the GO is seeking an experienced OB/GYN Registered Nurse for a challenging travel nursing position in a dynamic healthcare setting. As a travel nurse with GLC, you will have the opportunity to work with a variety of patients and develop your skills in a fast-paced environment.About GLC on the GOWe are a...

  • Retail Store Manager

    2 weeks ago

    Aspen, Colorado, United States FedEx Office Full time

    Job SummaryWe are seeking a highly skilled and experienced Retail Assistant Manager to join our team at FedEx Office. As a key member of our store management team, you will be responsible for leading a store business unit, focusing on creating a consistent and positive customer experience. You will assist in the supervision and oversight of all team members...

  • Retail Assistant Manager

    2 weeks ago

    Aspen, United States FedEx Office Full time

    POSITION SUMMARY: $2,000 Sign On Bonus*Sign-On bonus does not apply to current or former team members of FedEx Office or any other FedEx Operating company.Leads a store business unit, focusing on creating a consistent and positive customer experience. Assists in the supervision and oversight of all team members and business operations, monitoring and...

  • Retail Store Manager

    3 weeks ago

    Aspen, Colorado, United States FedEx Office Full time

    Job SummaryWe are seeking a highly skilled and experienced Retail Assistant Manager to join our team at FedEx Office. As a key member of our store leadership team, you will be responsible for leading a store business unit, focusing on creating a consistent and positive customer experience.Key ResponsibilitiesLead a team of retail associates to deliver...

  • Front Office Manager

    1 week ago

    Aspen, Colorado, United States Aspen Skiing Company Full time

    Job Title: Front Office ManagerAs a Front Office Manager at Aspen Skiing Company, you will play a critical role in ensuring the smooth operation of our front desk and guest services departments. Your primary responsibility will be to welcome guests to our hotel, check them in and out, coordinate hotel transportation, handle guest complaints, and assist other...

  • Front Office Manager

    2 weeks ago

    Aspen, Colorado, United States Aspen Skiing Company Full time

    Job Title: Front Office ManagerAs a Front Office Manager at Aspen Skiing Company, you will play a crucial role in ensuring the smooth operation of our hotel's front desk and guest services departments. Your primary responsibility will be to welcome guests, check them in and out, coordinate hotel transportation, and handle guest complaints in a timely and...

  • Hotel Operations Manager

    3 weeks ago

    Aspen, Colorado, United States The Little Nell Full time

    Job SummaryThe Little Nell is seeking a highly skilled and experienced Hotel Operations Manager to join our team. As a key member of our Front Office team, you will be responsible for ensuring the smooth operation of our hotel and providing exceptional guest service.Key ResponsibilitiesMonitor and coach staff to maintain high standards of customer service...

  • Front Office Manager

    3 days ago

    Aspen, Colorado, United States Limelight Hotels Full time

    Job Title: Front Office ManagerLimelight Hotels is seeking a highly skilled and experienced Front Office Manager to join our team. As a key member of our hotel operations team, you will be responsible for ensuring seamless guest experiences and providing exceptional customer service.Job SummaryThe Front Office Manager will oversee the front desk and guest...

  • Hotel Operations Manager

    2 weeks ago

    Aspen, Colorado, United States The Little Nell Full time

    Job SummaryThe Little Nell is seeking a highly skilled and experienced Manager on Duty to ensure the smooth operation of the Front Office and direct all activities of the Rooms Division in the absence of Upper management. This is a key role that requires a strong focus on delivering exceptional guest service and maintaining the highest standards of quality...

  • Program Manager

    2 months ago

    Aspen, United States WE-cycle Full time

    Job DescriptionJob DescriptionSalary: Starting at $65,000/yrPosition Overview:WE-cycle, the Roaring Fork Valley’s non-profit bikeshare program, is seeking a dynamic and dedicated Program Manager to join our team. The Program Manager will be responsible for overseeing rider support, communication and messaging, community outreach, system presentation and...

  • Traveling Radiologic Technologist

    2 weeks ago

    Aspen, Colorado, United States GLC on the GO Full time

    Job Title: Travel Rad TechWe are seeking an experienced Rad Tech for an exciting Travel Allied job in Aspen, CO.Job Details:Shift: 3x12 hr PDuration: 13 weeksPay: $/WeekAbout GLC on the GO:We are a healthcare staffing solutions provider with a strong reputation for delivering high-quality services.We pride ourselves on building solid relationships with our...

  • Traveling Operating Room Nurse

    2 weeks ago

    Aspen, Colorado, United States GLC On-The-Go Full time

    Job Title: Operating Room Travel NurseJob Description:GLC On-The-Go is seeking a skilled Operating Room Travel Nurse to join our team. As a travel nurse, you will have the opportunity to work in various healthcare settings, including hospitals and clinics, and gain valuable experience in a dynamic and fast-paced environment.Job Requirements:Current RN...