Client Services Scheduler

3 months ago


Downers Grove, United States Drapery Connection Full time
We are looking to add key team member to contribute to our continuing growth. Someone who exhibits strong data entry skills and customer interaction skills.

Principle Duties and Responsibilities in this role are:
  • Outbound calling to set and schedule appointments for installers
  • Respond and handle inbound calls from clients regarding their installation, remeasures and repairs.
  • Update and maintain the CRM (Customer Records Management) platform
  • Collect and organize installer paper for scheduled days.
  • Maintain job files with correct completed installer paperwork
  • CRM Experience helpful
  • Ability to use map and schedule appointments geographically within distance to one another
  • Process customer repairs
We provide:
  • Paid training
  • Paid time off
  • 401(k)
  • Insurance - Medical, Dental, Vision
  • Employee Discount
  • Salary - $45,000 per year

Experience as a scheduler is a plus. Good working knowledge of computing and crm systems. We are a business casual office environment with independent work practices. The work requires attention to detail. The role is a part of our Client Services Department where teamwork, collaboration and communication and vital to what we do.

Drapery Connection is committed to providing an environment of mutual respect where employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. We believe that diversity and inclusion among our teammates are critical to our success as a growing company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

We are proud to be an Equal Opportunity and Affirmative Action Employer.

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