Customer Service Manager
2 months ago
Our client is seeking a Director of Guest Relations to join their team in near Oak Brook Illinois. In this role, you will be responsible for overseeing the guest relations team, handling customer complaints, ensuring timely and accurate processing of customer credits, and maintaining up-to-date documentation of all processes and procedures. This is hybrid role 3 days in office 2 days WFH.
Responsibilities:
• Oversee the guest relations team that handles all inbound feedback and complaints via phone, email, and internal referrals.
• Ensure all customer issues are assigned, tracked, and responded to in a timely manner.
• Investigation and resolution of customer complaints.
• Collaborate with the product team to analyze survey data, identify trends, and eliminate recurring issues.
• Oversee the team to ensure knowledgeable and reliable coverage
• Maintain up-to-date documentation of all processes and procedures and provide ongoing training
• Use strong analytic skills to identify trends and drive a strong customer service and quality focus in the organization.
• A compelling leader who can drive strong customer service and quality focus in the organization
• Expert in best practices in customer service and quality
• Solution oriented with sound judgment
• Strong analytic skills; comfortable working with data and identifying trends
• Demonstrated experience creating processes, tools, and training for a successful customer service team
• Effective communicator with guests, resolving escalated issues, and colleagues, collaborating across the organization
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Service Manager
2 weeks ago
Downers Grove, United States Bridgestone Americas Full timeCompany Overview Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service sales,...
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Customer Service Representative
1 month ago
Downers Grove, United States Rule One Proteins LLC Full timeAbout Rule One Proteins: At Rule One Proteins, we are committed to producing the highest quality nutritional supplements to help athletes and fitness enthusiasts reach their goals. Celebrating our 10th anniversary, we continue to innovate and expand our product line, always staying true to our core values of quality, purity, and performance. Position...
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Customer Service Representative
1 month ago
Downers Grove, United States Rule One Proteins, LLC Full timeAbout Rule One Proteins:At Rule One Proteins, we are committed to producing the highest quality nutritional supplements to help athletes and fitness enthusiasts reach their goals. Celebrating our 10th anniversary, we continue to innovate and expand our product line, always staying true to our core values of quality, purity, and performance. Position...
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Customer Service Representative
1 month ago
Downers Grove, United States Ajilon Full timeAjilon - JobID: 8538CB93-13FE-46FB-8030-DEC85F88D4D8 [Customer Service Representative] As a Customer Service Rep at Ajilon, you'll: Address member inquiries, questions and concerns in all areas including products, tracking numbers, updating customer profiles, etc; Verify customer billing information and shipping address; Function efficiently and productively...
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Customer Service Representative
1 month ago
Downers Grove, Illinois, United States Jimmy John Full timeKey Responsibilities:As a Team Member at Jimmy John's, you will be responsible for providing exceptional customer service, taking orders, operating the cash register, and maintaining a clean and safe work environment. You will also be responsible for preparing and serving food, including making sandwiches to order, and complying with all portion sizes,...
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Customer Relationship Manager
7 months ago
Downers Grove, United States Verity Technologies Full time $28 - $34Customer Relationship Manager (Physical Therapy Clinics)We are an innovative, virtual reality powered healthcare technology startup looking to hire a self-motivated and energetic person for our customer relationship team.Main Duty:Help support our innovative device in physical therapy clinics/customer sites.Support device implementation and ongoing...
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Overnight Customer Service Representative
6 months ago
Downers Grove, United States Planet Fitness Full timeWe are seeking a Customer Service Representative to join our team! Why you should join Planet Fitness:Great growth opportunities - we are a dynamic and growing company Set Schedule Medical, Dental and Vision insurance benefits (Full Time positions only) Employee Referral Bonus Program Following 120 days of active employment, you will be eligible for a .50...
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Overnight Customer Service Representative
6 months ago
Downers Grove, United States Planet Fitness Full timeWe are seeking a Customer Service Representative to join our team! Why you should join Planet Fitness:Great growth opportunities - we are a dynamic and growing company Set Schedule Medical, Dental and Vision insurance benefits (Full Time positions only) Employee Referral Bonus Program Following 120 days of active employment, you will be eligible for a .50...
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Customer Service Representative
6 days ago
Downers Grove, Illinois, United States True North Full timeWe are looking for a Customer Service Representative to join our team at True North.As a Customer Service Representative, you will be the face of our company, interacting with guests and providing them with an exceptional shopping experience. Your primary goal will be to ensure that every guest leaves our store feeling satisfied and valued. You will be...
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Sales Associate
1 month ago
Downers Grove, Illinois, United States GameStop Full timeAs a Sales Associate at GameStop, you will provide exceptional customer service by greeting guests promptly, assisting with their video gaming needs, and recommending additional items. You will also support the overall shopping environment, including visual and operational aspects, and contribute to all store sales initiatives throughout the holiday season....
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Customer Service Representative
5 months ago
Downers Grove, United States Kemper Full timeLocation(s) Downers Grove, Illinois Details Kemper is one of the nation's leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge,...
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Customer Service Representative
1 month ago
Downers Grove, Illinois, United States Kemper Full timeAt Kemper, we're looking for dedicated professionals to assist our clients with questions and changes to their insurance policy. As a Customer Service Representative, you'll be the primary contact point for insureds, agents, and lien holders, providing superior customer service and offering solutions and/or options within company guidelines.Key...
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Customer Support
2 weeks ago
Downers Grove, United States Harvard Partners Trusted IT Advisors Full timeAs the Customer Support (NOC) Engineer, you will be responsible for supporting SD-WAN, DIA, UCaaS and SIP Trunking. You will deliver information and resolve issues in an accurate and timely manner, while developing strong relationships with internal/external customers. These relationships require you to have a basic understanding of all products and strong...
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Custom Framer
2 months ago
Downers Grove, United States JobGet Staffing Full timeJobGet Staffing is seeking organized, customer service oriented people to join our team as a Framer. We need enthusiastic individuals who are motivated, responsible, and have the drive to make the most of a career with us. We are an EXCITING, EVER CHANGING, GROWING , upscale chain. JobGet Staffing carries a full range of art and craft supplies as well as a...
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Customer Advisor 1
5 months ago
Downers Grove, United States Delta Sonic Full timeJob Details Description Join Our Award Winning Team! With flexible schedules, team member discounts, scholarship opportunities, and fun recognition programs, Delta Sonic offers a variety of career paths for you to grow with us. Recognized nationally as a Top Place to Work, we take great pride in providing outstanding opportunities and a...
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Customer Experience Specialist
2 months ago
Downers Grove, United States Shared Imaging Full timeShared Imaging is a privately held organization that has been committed to growing organically and has doubled our revenue in the past 10 years and is committed to having the best technology possible to help support our clients. We pride ourselves on our "White Glove" service model by delivering the best patient experience possible. Shared Imaging is looking...
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General Manager
5 days ago
Downers Grove, United States Hunter Super Techs - TurnPoint Full timeAs a General Manager, you administer, direct and oversee the effective recruitment and development of your subordinates. The General Manager is directly responsible for ensuring the proper implementation and effective application of all operational standards of quality service & cleanliness. A General Manager will operate his/her restaurant in a cost...
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Business Development Manager
4 weeks ago
Downers Grove, United States Hirose Electric USA Full timeJob DescriptionJob DescriptionDescription:POSITION SUMMARYReporting into the Sr. Regional Sales Manager, this position is responsible for new business development and managing the sales activities within Illinois, Wisconsin, Missouri, Kansas, and Nebraska to drive pipeline, increase sales and implement strategic corporate directives.ESSENTIAL...
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Business Development Manager
11 hours ago
Downers Grove, United States Hirose Electric USA Full timeJob DescriptionJob DescriptionDescription:POSITION SUMMARYReporting into the Sr. Regional Sales Manager, this position is responsible for new business development and managing the sales activities within Illinois, Wisconsin, Missouri, Kansas, and Nebraska to drive pipeline, increase sales and implement strategic corporate directives.ESSENTIAL...
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Regional Sales Director
4 weeks ago
Downers Grove, Illinois, United States Health Care Service Corporation Full timeJob SummaryThis position is responsible for leading sales and service teams to meet or exceed new sales objectives and persistency goals. The ideal candidate will have a proven track record of success in group insurance sales and customer relationship development.Key ResponsibilitiesDirect and manage sales teams to achieve sales goals and objectivesImplement...