Energy Rental Coordinator I

2 weeks ago

West Columbia, United States Blanchard Machinery Full time

Overview:

Energy Rental Coordinator I position serves as a coordinator for the Rental Energy Division. This position handles transactions for customers over the phone and in person and is direct support for the sales team. The Rental Coordinator plays a critical role in ensuring customer satisfaction and maximizing machine utilization.

Blanchard Machinery Company is committed to fostering a high-performance work culture with challenging work opportunities that inspire high quality results. Some of the benefits of joining our team are:

  • Competitive Pay.
  • Benefits: Medical, dental, vision, 401K, profit sharing, generous PTO and paid holidays, uniforms, and much more.
  • Exposure to world-class CAT training and development.
  • A friendly and supportive work environment.
  • Continuous exposure to learning and new technologies.
  • Opportunities for advancement.
Responsibilities:
  • Contributes to a positive work environment and promotes the vision, mission and values of BMC.
  • Completes all job responsibilities in a safe manner, promotes and champions a safe and healthy work environment.
  • Supports and builds strong relationships with co-workers to include: Outside Sales Team, Service Technicians and Product Support Staff.
  • Builds strong relationships with customers focusing on long term mutual growth and being a dependable partner.
  • Rental Coordinator is expected to be on call to assist customers 24/7 365 days unless on vacation.
  • Rent equipment or arrange for provision of service to customer.
  • Perform administrative duties to include: Contract invoicing, purchase orders, and reports.
  • Prepare rental forms and contracts; obtain customer signature and other information as required.
  • Compute charges based on rental or service rate.
  • Schedules and communicates with technicians to complete projects and prepare/turn rental equipment.
  • Schedules hauling for all rental projects. Ships and receives all rental inventory.
  • Orders allied parts/services as needed for rental technicians.
  • Explain rental fees and provide information about rented items, such as basic operation or description.
  • Collect deposit or payment or record credit charges as required.
  • Receives/responds to incoming calls/emails from customers in a timely manner with a sense of urgency.
  • Perform bi-weekly physical inventory.
  • Act as a resource of information to customers concerning related equipment and services available in the local market area.
  • Ask questions about delivery conditions such as dock heights, narrow streets, etc.; notify customers immediately if there are any delivery delays.
  • Achieve rental operational goals including: invoice accuracy, CRM Goals, direct expense management and complete assigned training.
  • Reserve items for rental projects.
  • Resolve customer problems and invoicing problems.
  • Adhere to all company policies, procedures, rules and regulations in written or verbal form.
  • Willing to entertain customers and attend events outside of normal business hours as needed for networking and training.
  • Comply with government safety requirements and other regulations, as well as store security and report safety violations to supervisor.
  • Attend department, store and safety meetings.
  • Additional responsibilities and functions may be needed to meet customer and organizational needs.
Qualifications:
  • High school diploma or equivalent required. College Degree preferred.
  • Previous rental experience Demonstrated knowledge coupled with relevant work experience will be considered.
  • The Energy Rental Team responds to emergencies and natural disasters. Ability to work after-hours/weekends is required
  • Positive, solutions-oriented mindset coupled with strong time management and organizational.
  • Excellent verbal/written and interpersonal communication.
  • Ability to work with all levels of employees, management and customers in a positive, professional and effective way.
  • Knowledge of Caterpillar industry, equipment, basic mechanics, and the local market.
  • Proficiency with Microsoft Ability to use in-house computer systems with training.
  • Must understand and be able to effectively communicate equipment applications and key performance specifications.
  • Strong creativity and problem-solving.
  • Strong understanding of usage and application of all rental equipment and services.
  • Must have working knowledge of construction phases to properly advise.
  • Must possess sales and customer relation Strong oral and written communication skills are essential to the success of this position.
  • High energy, excellent self-motivation and work.
  • Possess an unwavering commitment to service.

Working Conditions

  • The physical environment requires the employee to work primarily inside but will also require some work outside in heat/cold, wet/humid, and dry/arid conditions.
  • Position requires employee to be physically present on job site.
  • Required to use personal protective equipment to prevent exposure to injury and/or hazardous materials.
  • Job requires standing, stooping, squatting, pushing, pulling, twisting, turning, lifting.
  • Seeing, reading, and writing to complete job responsibilities.
  • Use of computers and other forms of technology to complete job responsibilities.
  • The Energy Rental Team responds to emergencies and natural disasters. Ability to work after-hours/weekends is required.

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