Service Specialist

1 week ago

Mankato, United States First Mainstreet Insurance L.c. Full time

POSITION TITLE: Service Specialist DATE: January 2024

REPORTS TO: Operations Department

CLASSIFICATION: Non-exempt EEO CLASSIFICATION: Administrative

POSITION SUMMARY:

A Service Specialist is responsible for overseeing the delivery of high-quality service and support to our valued clients. Service Specialists will provide administrative support to the Account Manager, Account Executive, Risk Advisor, and overall office needs. They will process all administrative responsibilities in a timely manner, including data integration and reporting for the team. The Service Specialist will be part of an exceptional, resourceful, and collaborative office here at First Mainstreet Insurance.

ESSENTIAL JOB FUNCTIONS & RESPONSIBILITIES

  • Develop and nurture strong relationships with clients
  • Regularly communicate with accounts to proactively address concerns, gather feedback and identify opportunities for account growth
  • Ensure all deadlines are met for assigned tasks to assist with management of accounts
  • Manage and report information from client to ensure we are assisting to minimize exposures
  • Monitor account satisfaction levels and take proactive measures to ensure high levels of account retention
  • Market new business and/or renewal business, in conjunction with a Risk Advisor or Account Manager
  • Manage all account work in our agency management system (EPIC) to ensure all data is accurate
  • Manage assigned office operations such as mail, phones, office supplies, etc.
  • Seek and develop opportunities to increase knowledge of insurance industry trends, market conditions and competitors
  • Embrace the tools provided to become efficient in managing a book of business that is assigned
  • Maintain confidentiality of client and carrier information
  • Perform other duties, as assigned, appropriate to the position

SKILLS & COMPETENCIES

  • Proven experience in service management or related client-facing role
  • Proficient or able to quickly learn and utilize Microsoft Office and other applications to maximize efficiency and function in a paper free environment.
  • Excellent communication and interpersonal skills, with the ability to interact effectively with clients and stakeholders at all levels
  • Exceptional problem-solving skills with a strong focus on client satisfaction
  • Strong organization and time management skills
  • Strong collaborative and morale skills to motivate and assist a high-performing team
  • Ability to adapt to a fast-paced and dynamic environment

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate verbally and to listen for instructions and information. The employee is also required to sit for long periods of time often in front of a computer monitor and operate a computer keyboard. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required include close vision, distance vision, color vision, depth perception, and ability to adjust focus.

Summary: This job description is intended to describe the normal level of work required by the person performing the work. The essential job functions outlined are primary duties and responsibilities. Other duties may be assigned as needs arise or as required.

This description is not intended as a contract and is subject to change. Any written contractual agreements supersede this job description. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

PI7e2022ac44a6-4794

by Jobble

  • Service Specialist

    5 days ago

    Mankato, United States First MainStreet Insurance, L.C. Full time

    POSITION TITLE: Service Specialist DATE: January 2024 REPORTS TO: Operations Department CLASSIFICATION: Non-exempt EEO CLASSIFICATION: Administrative POSITION SUMMARY: A Service Specialist is responsible for overseeing the delivery of high-quality service and support to our valued clients. Service Specialists will provide administrative support to the...

  • Service Specialist

    1 week ago

    Mankato, United States First MainStreet Insurance, L.C. Full time

    POSITION TITLE: Service Specialist DATE: January 2024REPORTS TO: Operations Department CLASSIFICATION: Non-exempt EEO CLASSIFICATION: AdministrativePOSITION SUMMARY:A Service Specialist is responsible for overseeing the delivery of high-quality service and support to our valued clients. Service Specialists will provide...

  • Service Specialist

    2 weeks ago

    Mankato, United States First MainStreet Insurance, L.C. Full time

    Job DescriptionJob DescriptionPOSITION TITLE: Service Specialist DATE: January 2024REPORTS TO: Operations Department CLASSIFICATION: Non-exempt EEO CLASSIFICATION: AdministrativePOSITION SUMMARY:A Service Specialist is responsible for overseeing the delivery of high-quality service and support to our valued clients. Service Specialists will provide...

  • Service Specialist

    6 days ago

    mankato, United States First MainStreet Insurance, L.C. Full time

    POSITION TITLE: Service Specialist DATE: January 2024REPORTS TO: Operations Department CLASSIFICATION: Non-exempt EEO CLASSIFICATION: AdministrativePOSITION SUMMARY:A Service Specialist is responsible for overseeing the delivery of high-quality service and support to our valued clients. Service Specialists will provide...

  • Service Specialist

    2 weeks ago

    Mankato, United States First MainStreet Insurance, L.C. Full time

    POSITION TITLE: Service Specialist DATE: January 2024REPORTS TO: Operations Department CLASSIFICATION: Non-exempt EEO CLASSIFICATION: AdministrativePOSITION SUMMARY:A Service Specialist is responsible for overseeing the delivery of high-quality service and support to our valued clients. Service Specialists will provide...

  • Senior Service Specialist

    1 week ago

    Mankato, Minnesota, United States Diversion Hub Full time

    The Diversion Hub often has positions available such as Senior LinkAge Line Information and Assistance Specialists.These positions provide comprehensive, clear, and objective information and assistance to older adults and their family members.Candidates must live in one of the 27-county service area.A Bachelor's degree in social work, gerontology, nursing,...

  • Service Delivery Specialist

    2 weeks ago

    Mankato, Minnesota, United States First MainStreet Insurance, L.C. Full time

    Service Specialist RoleAt First MainStreet Insurance, L.C., we are seeking a highly skilled Service Specialist to join our team. As a Service Specialist, you will play a critical role in delivering exceptional service and support to our valued clients.Key Responsibilities:Develop and maintain strong relationships with clients to ensure their needs are met...

  • Senior Service Specialist

    2 weeks ago

    Mankato, Minnesota, United States Diversion Hub Full time

    Job SummaryThe Minnesota River Area Agency on Aging is seeking a dedicated and compassionate Senior Service Specialist to join our team. As a key member of our staff, you will provide comprehensive support to older adults and their families, connecting them with essential resources and services.Key ResponsibilitiesProvide clear and objective information and...

  • Senior Services Information Specialist

    2 months ago

    Mankato, Minnesota, United States Minnesota River Area Agency on Aging Inc Full time

    Job OverviewThe Minnesota River Area Agency on Aging Inc. frequently seeks qualified candidates for roles such as Senior Services Information Specialists.These specialist roles are designed to deliver thorough, clear, and unbiased information and support to senior citizens and their families. Responsibilities may also include educational outreach to...

  • Behavioral Health Specialist

    2 weeks ago

    Mankato, Minnesota, United States Lutheran Social Service of Minnesota Full time

    About the RoleLutheran Social Service of Minnesota is seeking a skilled Behavioral Health Specialist to join our team. As a Behavioral Health Specialist, you will provide individual, partner, family, and/or group therapy to improve the quality of individuals and family lives.You will provide services to individuals representing a broad range of mental health...

  • Customer Service Specialist

    5 months ago

    Mankato, United States Citizens Community Federal N.A Full time

    Customer Service Specialist Description At CCFBank we are in the business of Making More Possible by delivering exceptional customer experiences every interaction, every day! We strive to be the bank our communities trust to Make More Possible. Youll find purpose in your work at CCFBank. But youll also find great benefits and a place filled with respectful,...

  • Care Management Specialist

    5 days ago

    Mankato, Minnesota, United States Lutheran Social Service of Minnesota Full time

    Lutheran Social Service of Minnesota is a leading social service organization dedicated to serving vulnerable populations.Job SummaryWe are seeking a highly skilled Care Management Specialist to join our team. As a key member of our staff, you will deliver tailored case management services to youth under 25 who are facing homelessness, housing instability,...

  • Taxpayer Services Specialist

    2 weeks ago

    Mankato, Minnesota, United States U.S. Department of the Treasury Full time

    Job SummaryWe are seeking a highly skilled Taxpayer Services Specialist to join our team at the U.S. Department of the Treasury. As a key member of our team, you will be responsible for providing expert advice and assistance to taxpayers on a wide range of tax-related matters.Key ResponsibilitiesProvide technical assistance and advice to taxpayers on...

  • Financial Services Specialist

    2 weeks ago

    Mankato, Minnesota, United States Minnesota State Full time

    Job Title: Financial Services SpecialistThis position supports the objectives of Student Financial Services by providing comprehensive technical, hands-on service to students and families regarding all aspects of financial aid and billing, with a significant focus on individual counseling in the areas of cost of attendance, financial aid award eligibility...

  • Radiologic Technologist

    1 week ago

    Mankato, Minnesota, United States Core Staffing Service Full time

    Job Summary: We are seeking a skilled Radiologic Technologist to join our team as a CT Specialist. The ideal candidate will have experience in producing high-quality images for interpretation by physicians, using a variety of imaging equipment and technology.Responsibilities:* Produce high-quality images for interpretation by physicians* Competence in...

  • Service Delivery Expert

    2 weeks ago

    Mankato, Minnesota, United States First Mainstreet Insurance L.c. Full time

    Job Title: Service SpecialistAt First Mainstreet Insurance L.c., we are seeking a highly skilled Service Specialist to join our team. As a Service Specialist, you will play a critical role in delivering exceptional service and support to our valued clients.Key Responsibilities:Develop and maintain strong relationships with clients to ensure their needs are...

  • Enrichment and Leisure Services Assistant

    2 weeks ago

    Mankato, Minnesota, United States Mankato Area Public Schools Full time

    Job Title: Enrichment and Leisure Services AssistantJoin Mankato Area Public Schools as an Enrichment and Leisure Services Assistant and contribute to creating a positive learning environment for students. This role involves assisting with instructional tasks, supervising students, and supporting basic program duties under the guidance of program...

  • Enrichment and Leisure Services Assistant

    2 weeks ago

    Mankato, Minnesota, United States Mankato Area Public Schools Full time

    Job Summary:The Enrichment and Leisure Services Program Assistant will provide support to the Enrichment and Leisure Services team in creating a positive learning environment for students. This role will assist with instructional tasks, supervise students, and help with basic program duties. The successful candidate will work under the guidance of program...

  • Enrichment and Leisure Services Assistant

    6 days ago

    Mankato, Minnesota, United States Mankato Area Public Schools Full time

    Job Summary:The Enrichment and Leisure Services Program Assistant will provide support to create a positive learning environment for students. This role involves assisting with instructional tasks, supervising students, and helping with basic program duties. The position works under the guidance of program leadership to ensure a safe and engaging environment...

  • Customer Service Representative

    5 days ago

    Mankato, Minnesota, United States Cognizant North America Full time

    Job Title: Customer Service SpecialistJob Summary:We are seeking a highly skilled Customer Service Specialist to join our team at Cognizant North America. As a Customer Service Specialist, you will be responsible for providing technical assistance and support to our internal and external clients, trading partners, and vendors who are utilizing our...