Service Delivery Expert
3 days ago
At First Mainstreet Insurance L.c., we are seeking a highly skilled Service Specialist to join our team. As a Service Specialist, you will play a critical role in delivering exceptional service and support to our valued clients.
Key Responsibilities:- Develop and maintain strong relationships with clients to ensure their needs are met and exceeded.
- Provide administrative support to the Account Manager, Account Executive, and Risk Advisor, ensuring seamless communication and collaboration.
- Process administrative tasks in a timely manner, including data integration and reporting, to ensure accurate and up-to-date information.
- Monitor account satisfaction levels and take proactive measures to ensure high levels of account retention.
- Market new business and/or renewal business, in conjunction with a Risk Advisor or Account Manager, to drive growth and revenue.
- Manage all account work in our agency management system (EPIC) to ensure accurate and up-to-date data.
- Manage assigned office operations, including mail, phones, and office supplies, to ensure a smooth and efficient work environment.
- Seek and develop opportunities to increase knowledge of insurance industry trends, market conditions, and competitors to stay ahead of the curve.
- Maintain confidentiality of client and carrier information at all times.
- Proven experience in service management or a related client-facing role.
- Proficient in Microsoft Office and other applications to maximize efficiency and function in a paper-free environment.
- Excellent communication and interpersonal skills, with the ability to interact effectively with clients and stakeholders at all levels.
- Exceptional problem-solving skills with a strong focus on client satisfaction.
- Strong organization and time management skills to prioritize tasks and meet deadlines.
- Strong collaborative and morale skills to motivate and assist a high-performing team.
- Ability to adapt to a fast-paced and dynamic environment.
As a Service Specialist at First Mainstreet Insurance L.c., you will have the opportunity to work in a dynamic and collaborative environment, with a focus on delivering exceptional service and support to our valued clients. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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Service Delivery Expert
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Mankato, Minnesota, United States First MainStreet Insurance, L.C. Full timeJob Title: Service SpecialistAt First MainStreet Insurance, L.C., we are seeking a highly skilled Service Specialist to join our team. As a Service Specialist, you will play a critical role in delivering exceptional service and support to our valued clients.Key Responsibilities:Develop and maintain strong relationships with clients to ensure their needs are...
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