Service Delivery Expert

3 days ago

Mankato, Minnesota, United States First Mainstreet Insurance L.c. Full time
Job Title: Service Specialist

At First Mainstreet Insurance L.c., we are seeking a highly skilled Service Specialist to join our team. As a Service Specialist, you will play a critical role in delivering exceptional service and support to our valued clients.

Key Responsibilities:
  • Develop and maintain strong relationships with clients to ensure their needs are met and exceeded.
  • Provide administrative support to the Account Manager, Account Executive, and Risk Advisor, ensuring seamless communication and collaboration.
  • Process administrative tasks in a timely manner, including data integration and reporting, to ensure accurate and up-to-date information.
  • Monitor account satisfaction levels and take proactive measures to ensure high levels of account retention.
  • Market new business and/or renewal business, in conjunction with a Risk Advisor or Account Manager, to drive growth and revenue.
  • Manage all account work in our agency management system (EPIC) to ensure accurate and up-to-date data.
  • Manage assigned office operations, including mail, phones, and office supplies, to ensure a smooth and efficient work environment.
  • Seek and develop opportunities to increase knowledge of insurance industry trends, market conditions, and competitors to stay ahead of the curve.
  • Maintain confidentiality of client and carrier information at all times.
Requirements:
  • Proven experience in service management or a related client-facing role.
  • Proficient in Microsoft Office and other applications to maximize efficiency and function in a paper-free environment.
  • Excellent communication and interpersonal skills, with the ability to interact effectively with clients and stakeholders at all levels.
  • Exceptional problem-solving skills with a strong focus on client satisfaction.
  • Strong organization and time management skills to prioritize tasks and meet deadlines.
  • Strong collaborative and morale skills to motivate and assist a high-performing team.
  • Ability to adapt to a fast-paced and dynamic environment.
What We Offer:

As a Service Specialist at First Mainstreet Insurance L.c., you will have the opportunity to work in a dynamic and collaborative environment, with a focus on delivering exceptional service and support to our valued clients. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

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