Customer Service Representative

4 weeks ago


Hamilton, United States Monarch Automation, Inc. Full time

Company: Monarch Automation About Us: Monarch Automation, Inc. is a High Technology Distributor and Factory Automation Solutions Provider, offering our customers application experience and product knowledge since 1980. Our company has grown as a result of establishing long-term relationships with our customers by identifying their automation needs and providing competitive and reliable automation solutions. Essential Functions: Handling of incoming phone calls for pricing, lead times, expediting, literature, data sheets, etc. Processing of incoming orders and quote requests through our ERP system. Handle requests and provide support, which can include: Creation and maintenance of quotations. Processing and expediting customer orders, verification of confirming orders. Satisfying customer requests for literature, sales samples, and technical information. Communication to outside sales team for opportunities deserving additional attention. Creation of purchase orders for drop ships, rush or special orders, entered on vendor websites, when required. Customer Service Support: Filing, record keeping and data base clean-up/maintenance. Assist in the resolution of AR/AP discrepancy issues. Assist with Product Integration Group order entry. Qualifications: Required Education: High school or equivalent. Strong communication skills (both verbal and written). Ability to multi-task and familiarity with general office duties. Knowledge of Excel, Word, and Outlook. Customer service experience is required with a positive attitude. No Agencies, Please #J-18808-Ljbffr



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