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Front Services Agent

3 months ago

Sulphur, United States The Chickasaw Nation Full time

We are currently looking for a Part Time 38 Front Services Agent to join our Artesian Hotel and Spa Front Services Unit 4 team located at the Artesian Hotel and Spa working .

Summary:
Responsible for processing guest reservations, registrations, payments, departures, answering the switchboard, greeting guests, valet parking, and bell services, ensuring our guests have a winning experience.

Responsibilities:
* Provides first class customer service - courteous and helpful to all internal and external customer types
- Answers questions in a courteous and professional manner
- Partners with internal and external services as needed to ensure appropriate referral is made
- Greets and engages with a smile
- Determines and meets needs
- Seeks positive experience and outcomes
* Completes all training and development requirements and participates in continuing education opportunities
* Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
- Shares responsibilities for maintaining adequate supplies and equipment
- Maintains general upkeep of work area and maintains a safe environment
- Observes and addresses potential environmental hazards and risks
- Maintains and promotes professionalism
- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
- Adheres to Chickasaw Nation dress code standards
- May provide break coverage for others as assigned
- May augment staff in other areas as needed based on staffing and needs ratio in regularly assigned unit
* Maintains knowledge of and follows all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.
* Explains various aspects of programs, promotions, benefits, rewards and or requirements to internal and external customers, citizens, etc.
* Cleans assigned area
- Cleans and sweeps floors
- Cleans and sanitizes bathrooms
- May empty ash trays
- Disposes of trash
- May clean exterior areas such as parking lots and sidewalks
- Aligns seats close to machines in gaming areas
* Processes all inquiries received, arrange, coordinate and confirms all hotel reservations through the Lodging Management System (LMS)
* Completes daily check to ensure keys and units are ready for check in
* Completes daily bag pulls, luggage pick up and drop off as well as guest pick up and drop off
* Actively assist in marketing of casino, hotel, citizen, employee and or other events, promotions and activities to both internal and external customers as assigned
* Prepares daily reports
* Audits and reconciles credit card receipts, cash received, and balance cash drawer on assigned shift, and complete cash report for all cash denomination and credit card receipts
* Greets patrons in the Valet area by opening car door and offering to take their keys
* Receives vehicle from guest and complete valet retrieval slip, to be given to the customer and maintained for retrieval purpose in Valet booth
* Completes a walk around of the vehicle and finishes valet checklist; checks for damage prior to parking the vehicle
* Performs all other duties as assigned

Competencies:
Essential:
* Good driving record and be insurable by the Chickasaw Nation
* Operate standard and automatic vehicles
* Proficiency in computer applications specific to role
* Builds effective working relationships

Skills:
Essential:
* Basic Computer skills
* Must be able to operate a computer or other equipment related to specific role (i.e. automated currency counters, calculator, projector, binding machine, other related office equipment)
* Operate point-of-sale terminal

Experience:
Essential:
* No prior experience required.

Education:
Essential:
* Not required

Credentials:
Essential:
* Must be over 21 years old
* Pass gaming background check
* Standard Driver's License
* Gaming license or permit as required by assigned position

Working Conditions:
Essential:
* Mix of office/non-office settings
* Outside, all weather conditions