![Tata Consultancy Services](https://media.trabajo.org/img/noimg.jpg)
L2 Deskside Support Engineer
3 days ago
Responsible for providing Tier 2(L2) support to customers by researching, diagnosing, troubleshooting issues,and resolving incidents that can not be resolved by Tier 1 (L1)and providing support for software and hardwaretechnical problems. This role is customer facing and requires excellentverbal and written communication skills as well as the ability to work underpressure when customers are experiencing critical incidents. The Tier 2 (L2) support team handlesthe tickets routed by L1 support or can themselves produce tickets for anyissue they observe.
Level 2generally handles break/fix, configuration issues, troubleshooting, softwareinstallations, hardware repair (including in-house repair or coordinatingdepot services). Tier 2 (L2) will sometimes escalate to Level 3, depending onthe issue and the way the Help Desk operates.
Tier 2 (L2) Field Support playsa key role as the front-line interface between our customer and the Product& Engineering team and operates as a second level of support after basicuser-level Remote Support (L1). Their primary responsibility is to providecustomer support by resolving technical support incidents or service requestsin accordance with applicable service level agreements.
•Coordinate with3rd Party vendors for installation/ fixtures for non-IT request (Henderson,OneNeck , C&W etc.).
•Vendor escort orco ordination (mostly for network cab work, data center work, etc.) - (e.g.,ATT, OEMs).
•Act as backup forlocations where L3 presence is limited and there is a need for backup duringproduction additions or OOO situations.
•Elevated skillset up to L2.5 to provide backup support for L3 resources as needed
-
deskside support technician
1 week ago
Georgetown, Kentucky, United States ReqRoute Inc Full timeJob title: DESKSIDE SUPPORT TECHNICIAN LEVEL 2 Location: Georgetown, KY 40324 ONSITE (no hybrid/remote) Term: Contract Required Skills : 3+ years of Desktop Support experience Nice to Have Skills: Leadership Second Shift Hours: 1PM - 9:30PM Level 2 Support Technicians provide on-site for the desktop environment including responsibility for...
-
Deskside Support Technician Level 2
1 month ago
Georgetown, United States Diverse Lynx Full timeJob Tittle: Deskside Support Technician Level 2 Location: Georgetown, KY (Onsite) Position: Contract Years of Experience: 10.00 Years of Experience Required Skills: 3+ years of Desktop Support experience Deskside Level 2 Support Technicians provide on-site for the desktop environment including responsibility for deployment of End User devices including...
-
Deskside Support Technician Level 2
3 weeks ago
Georgetown, United States Diverse Lynx Full timeJob Tittle: Deskside Support Technician Level 2 Location: Georgetown, KY (Onsite) Position: Contract Years of Experience: 10.00 Years of Experience Required Skills: 3+ years of Desktop Support experience Deskside Level 2 Support Technicians provide on-site for the desktop environment including responsibility for deployment of End User devices including...
-
Infrastructure Engineer
1 week ago
Georgetown, United States Tata Consultancy Services Full timeRole: L3 Infrastructure EngineerJob Type: Full TimeLocation: Georgetown, KY(Onsite)Salary: $90k to $110k Job Description:Roles and responsibilities: ● Ability to work within multiple sites. This includes the ability to travel to different sites as necessary or required by the customer.● Physically fit to walk through large areas.● Ability to work after...
-
Infrastructure Engineer
1 week ago
Georgetown, United States Tata Consultancy Services Full timeRole: L3 Infrastructure EngineerJob Type: Full TimeLocation: Georgetown, KY(Onsite)Salary: $90k to $110k Job Description:Roles and responsibilities: ● Ability to work within multiple sites. This includes the ability to travel to different sites as necessary or required by the customer.● Physically fit to walk through large areas.● Ability to work after...
-
IT System Support Specialist I: Service Desk
2 weeks ago
Georgetown, United States Williamson County Full time**JOB SUMMARY**: - Reporting directly to an IT Manager, responsible for providing tier II moderately complex support to employees by investigating, troubleshooting, and resolving issues related to technology systems. Level I of III System Support Specialists.- **_The vacancy related to this posting is in the _**_Service Desk Support Specialist_**_...
-
IT System Support Specialist I: Service Desk
7 days ago
Georgetown, United States Williamson County Full timeJOB SUMMARY: Reporting directly to an IT Manager, responsible for providing tier II moderately complex support to employees by investigating, troubleshooting, and resolving issues related to technology systems. Level I of III System Support Specialists. _The vacancy related to this posting is in the __Service Desk Support Specialist__ assignment._EXAMPLES OF...
-
Engineer - Production Engineering
1 month ago
Georgetown, United States Toyota Motor Sales, U.S.A., Inc. Full timeOverviewWho we are Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world's most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We're looking for diverse,...
-
Engineer - Production Engineering
3 weeks ago
Georgetown, United States Toyota Motor Sales, U.S.A., Inc. Full timeOverviewWho we are Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world's most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We're looking for diverse,...
-
Engineer
2 weeks ago
Georgetown, United States Kaygen Full timeKAYGEN is an emerging leader in providing top talent for technology based staffing services. We specialize in providing high-volume contingent staffing, direct hire staffing and project based solutions to companies worldwide ranging from startups to Fortune 500 and Managed Service Providers (MSP) across a wide variety of industries. Description: Required...
-
Mechanical Engineer
1 month ago
Georgetown, United States Synerfac Full timeMechanical Engineer Georgetown, KYFull Time (M-F)$60K-$80K The Mechanical Engineer is responsible for evaluating current processes, recommending and implementing process changes, evaluate, design and install specialty equipment as well as support our continuous improvement and lean manufacturing efforts.* Take ownership for our manufacturing machines and are...
-
Mechanical Engineer
1 week ago
Georgetown, United States Synerfac Full timeMechanical Engineer Georgetown, KYFull Time (M-F)$60K-$80K The Mechanical Engineer is responsible for evaluating current processes, recommending and implementing process changes, evaluate, design and install specialty equipment as well as support our continuous improvement and lean manufacturing efforts.* Take ownership for our manufacturing machines and are...
-
Systems Engineer
2 months ago
Georgetown, United States AVA Consulting Full timeJOB ID: TYAPE 1243926 Job Title: Systems Engineer Duration: 12 M+ Location: Georgetown, KY Company Background: Our client, a major employer in the area, is looking for Systems Engineer to be part of its team in its North merican operations. Description: Who we are: Collaborative. Respectful. A place to dream and do. These are just a few...
-
Field Desktop Support L3
3 weeks ago
Georgetown, United States TATA Consulting Services (USA) Full timeTier 3 (L3) IT infra support is the final line of support and comprises a technical team that deals with technical problems. Troubleshooting, configuration, database administration, and repair for server, network, infrastructure, Data Center, email, file shares, and other infrastructure issues. Besides always having the ability to deploy solutions to new...
-
Engineer
2 weeks ago
Georgetown, United States Tekwissen Full timeOverview: TekWissen Group is a workforce management provider throughout the USA and many other countries worldwide. Our client is an automotive behemoth, etched in history recognized as a global powerhouse, and holds a prestigious spot among the top 50 automotive players in the prestigious Global Fortune rankings. As a trailblazer in the industry, our...
-
Mechanical Engineer
1 month ago
Georgetown, United States Synerfac Full timeMechanical Engineer Georgetown, KY Full Time (M-F) $60K-$80K The Mechanical Engineer is responsible for evaluating current processes, recommending and implementing process changes, evaluate, design and install specialty equipment as well as support our continuous improvement and lean manufacturing efforts. * Take ownership for our manufacturing machines and...
-
Field Desktop Support L3
7 days ago
Georgetown, Kentucky, United States TATA Consulting Services (USA) Full timeTier 3 (L3) IT infra support is the final line of support and comprises a technical team that deals with technical problems. Troubleshooting, configuration, database administration, and repair for server, network, infrastructure, Data Center, email, file shares, and other infrastructure issues. Besides always having the ability to deploy solutions to new...
-
Mechanical Engineer
7 days ago
Georgetown, Kentucky, United States International Staff Consulting Full timeMechanical Engineer (metal forging industry)Candidates must have a Bachelor degree in engineering and currently reside in the United StatesLocation:Georgetown, KYRole Overview: The Mechanical Engineer will evaluate and improves current processes, design and install equipment for enhanced performance, and support continuous improvement in lean manufacturing...
-
Project Engineer
7 days ago
Georgetown, Texas, United States Garver Full timeCareers Project Engineer Georgetown, Texas Garver is seeking a Project Engineer to join our growing Transportation Team in our Austin or Georgetown, Texas office to continue the tradition of providing reputable service to our clients. As part of the Transportation Team, this position will work under a project manager and support the team through the...
-
Engineer Powertrain
1 week ago
Georgetown, Kentucky, United States Toyota Motor Corporation Full timeToyotas Powertrain Department is looking for a passionate and highly motivated Engineer. The primary responsibility of this role is to support the operations of Powertrain manufacturing, while applying innovative ideas and technology to advance the Powertrain, Engineer, Power, Leadership, Operations, Manufacturing, Business Services