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Infrastructure Engineer

3 months ago

Georgetown, United States Tata Consultancy Services Full time

Role: L3 Infrastructure Engineer

Job Type: Full Time

Location: Georgetown, KY(Onsite)

Salary: $90k to $110k

Job Description:

Roles and responsibilities:

● Ability to work within multiple sites. This includes the ability to travel to different sites as necessary or required by the customer.

● Physically fit to walk through large areas.

● Ability to work after hours and weekends if necessary or required by the customer.

● Knowledge using ServiceNow as the ticketing tool.

● Supports the Top level of Technical Management Function and used to provide an expert level of support for product or services.

● Resolve issues that need expert product and service support.

● Able to recreate problems to define root causes, using product designs, code, or specifications. Once the root cause is identified, the fixes to the issues are documented and communicated to L1 and L2 technicians as a future reference.

● Researching and resolving the most difficult and complex problems that other help desk levels have been unable to resolve

● Analyzing and identifying trends in issue reporting and devising preventive solutions

● Mentoring other help desk personnel on hardware and software problem analysis and resolution

● Participate in management, prioritization, minor enhancements, break fix activities, problem management, stability analysis, etc.

● Have deep understanding and expertise in one or two technology platforms.

● Be proactive in nature, identifying problems in advance and looking for continuous service improvement opportunities.

● If a fix involves a major enhancement or a development, then the problem is transferred to engineering or development teams, Level 4.

● Responsible for troubleshooting Network and Server issues.

● Coordinating with vendors or manufacturers if escalation is necessary or required.

● Handles Production hotline Calls (onsite) from respective plant, provide on call support, support for Trailer / Remote buildings outside the plant.

● Documentation - Create and Maintain standardized work required for L3 work.

● Inventory management for Server/Network equipments.

● GALC requests - setting up terminal, creation, physical/virtual.

● Pre-shift checks - GALC/ICS, servers, systems, DPS,etc.

● Change requests - port activations, switch installs, cabinet remediation (ups/hvac), Preventive.

● Maintenance activities (UPS/HVAC/Generator).