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Night Auditor

4 weeks ago

Saratoga Springs, New York, United States BBL Hospitality Full time
Job Details

Job Location
Residence Inn Saratoga - Saratoga Springs, NY

Salary Range
$19.00 Hourly

Job Shift
Overnight

Job Category
Hospitality - Hotel

Description

We are seeking a Night Auditor to join our team at the Residence Inn Saratoga. As a Night Auditor, you will be responsible for performing night audit functions according to hotel policies and procedures. Audit experience is preferred, but not required. You will also be able to perform Manager On Duty responsibilities during audit shift.

The ideal candidate will have excellent math and reasoning skills, as well as the ability to deal with intoxicated guests. You will be responsible for registering guests into the hotel in a prompt and courteous manner, checking guests out, processing customer payments, and responding to guest requests.

You will also be responsible for reconciling point of sale areas, reconciling room rates charged, and reconciling all revenues to the Property Management System.

We offer a competitive salary and benefits package, including paid time off, 401K investment, referral bonus, and associate development plan opportunities.

If you are a detail-oriented and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

Duties:
  • Registers guests into the hotel in a prompt and courteous manner using up selling techniques to maximize room rates: prepares for group check in and out, and VIP arrivals; becomes informed of events/functions in the hotel during the shift.
  • Checks guests out of the hotel; processes customer payments according to established policies and procedures.
  • Responds to guest requests promptly; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase guest satisfaction.
  • Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.
  • Books guest reservations or coordinates with reservation center.
  • Handles departmental accounting of moneys, receipts, guest accounts and other forms of credit; posts all charges; completes cashier's report, prepares deposit and counts cashier bank.
  • Issues, controls and releases guest safe-deposit boxes.
  • Reconciles point of sale areas of Banquets, Lounge, and the Restaurant and all cash, credit card and related sales activity.
  • Reconcile room rates charged.
  • Reconcile all revenues to Property Management System.
  • Performs night audit functions in Property Management System.