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Customer Service Associate

2 months ago

New York, United States Novitex Full time

* Less than 1-year experience in a mailroom operation

* Minimum of 1-year customer service related experience required

* Ability to communicate both verbally and written with customers and company personnel

* Ability to effectively work individually or in a team environment

* Ability to handle multiple projects simultaneously

* Ability to lift, push, carry and pull up to 50lbs.

* Basic knowledge of Microsoft Office Applications (Excel and Word)

Customer Service Rep 1 (Mail Clerk)

Prepare materials for mailing including: applying postage, preparing items for shipment of collection, distributing

items as needed, ensuring items are properly labeled and documenting data according to management guidelines.

Scan all incoming mail and properly send to recipients.

Transport mail and packages on Ferry run up to 3 times per day.

Create shipping labels for domestic and international shipments

Ensure that all mail and packages are properly labeled for mailing, with correct postage utilizing automatic postage meter machines.

Sort, deliver and pick-up mail and packages according to established time frames and service standards on multiple floors pushing mail cart as needed.

Assist with loading and unloading of deliveries as needed, maintain shipping and receiving area as required.

Handle time-sensitive material like confidential, urgent packages

Receive and log all incoming items, letters and packages, including certified, registered, return receipt, Federal Express, UPS and all accountable mail.

Cross train and utilize equipment in all areas (copy, fax , messenger) and perform other duties as required

Must become fully familiar with a variety of onsite equipment and be capable and willing to perform first level troubleshooting.

Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude.

Demonstrate flexibility in satisfying customer demands in a high volume, production environment.

Maintain mail carts and other important documents related to associate or employee moves

Adhere to all safety procedures

"The pay range for this position starts at $16.00; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered."

We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

Minimum Salary: 16.00 Maximum Salary: 16.00 Salary Unit: Hourly