![Starbucks](https://media.trabajo.org/img/noimg.jpg)
customer success manager sr
3 months ago
From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.
As a Customer Success Manager Senior, you will work closely with several teams internally including our Licensee Business Development team, Starbucks technology & Support and externally facing customers including Licensee owners and our installation vendors.
Your main responsibility will be overseeing the Connect platform deployment and successful use of the application for the group of Licensee you manage. Delivering exceptional customer experience during the onboarding process to the Connect platform, deployment & installation schedules, ensuring contracts are completed and continuing to ensure the Licensee knows what is coming with our next releases will be your focus upon installation completion. Additionally, you will act as a mentor, driving business and technology initiatives to Licensees and team members.
Summary of Key Responsibilities
Responsibilities include but are not limited to the following:
Onboard new and existing Licensee Team through the Connect platform process: Connect Program onboarding, implementation/deployment, discovery around API integration, reporting needs, ongoing maintenance, and growth.
Act as the go-to resource for Licensees to brainstorm and implement both business and technical solutions to address challenges including the ability to identify and suggest practices to suit the specific needs of a licensee.
Assist the Licensee Sales team in setting up prospective Connect customers for success, and then manage the onboarding of new customers, driving them quickly to first value and assisting with discovery, design and configuration as needed.
Partner with cross-functional teams including Product Management, Customer Support, and Engineering to translate customer business needs and product feedback into product improvements.
Study, learn and become a subject matter expert with our business, customers and their unique needs, our data and visualizations.
Assist current Customer Success Managers and Associate Customer Success managers in delivering best in class service to our Licensees.
Production Support
Receive, manage, clarify and prioritize (along with the Project Manager) communications from multiple customers including new features and general inquiries. Requests may be delivered via ticketing system, email or phone.
Collaborate with customer to collect business requirements for the initial deployment and ongoing feature requests.
Meet with customers to discuss current successes, challenges and travel to those headquarters as required.
Update internal tracking systems and customers on request status & any known problems. Licensees will not have access to tracking systems.
Assist with communication plans for production rollouts
Efficiently & effectively handle multiple tasks and requests simultaneously and manage competing priorities.
Leadership
Self-directed; is successful with minimal direction from other team members, providing escalation when necessary.
Partners with business teams, responding quickly and thoroughly to requests and issues related to the Connect Platform.
Provides constructive input and perspective to team conversations.
Able to lead streams of implementation work for many licensees, interfacing with Project Manager, Analysts, and other team members.
Develops and trains junior level CSM Partners to achieve business goals.
Treat customers with integrity, compassion, and respect
Basic Qualifications
We’d love to hear from people with:
Proficiency in retail installation processes, including network, payments, and coordination with vendors.
Deployment of hardware working onsite with vendors and managed licenses.
Networking knowledge of VLANs, segmentations and components including firewall, DMZ, and VPN products.
An ability to break down complex topics in simple terms to ensure client understanding.
Strong attention to detail.
Ability to communicate clearly and concisely, both orally and in writing.
Proven experience in conducting presentations to key individuals and C-level team members.
Effective Customer Success skills.
Proficiency in Microsoft Office Suite.
Working knowledge of POS systems and IT operations & Support.
Ability to balance multiple priorities and meet deadlines.
Preferred Qualifications
We’d especially love to hear from people with:
Experience with client-facing roles in technology and business operations.
Retail installation experience and building of processes to support the Customer Success Manager program.
General Point-of-Sale technology knowledge and experience with technology.
Relevant work experience in a customer-facing position preferably in a professional services, solutions, or technical account management role.
Experience with integrating to 3rd party vendors and connections to a proprietary system.
Ability to make data-driven decisions related to partners.
Demonstrated project management abilities.
Ability to travel up to 25% for onsite customer workshops and events.
From free coffee to competitive pay, Starbucks is proud to offer a comprehensive compensation and benefits package to our eligible part-time and full-time partners. Benefits include 100% tuition coverage through our Starbucks College Achievement Plan, health coverage with a variety of plans to choose from, and stock & savings programs like our equity reward program, Bean Stock. What’s more, Starbucks offers flexible scheduling and opportunities for paid time off. Visit starbucksbenefits.com for details.
If you live in the greater Seattle area, we offer a flexible workplace that allows for hybrid work. Partners can work remotely up to two days per week.
If you live outside of the greater Seattle area, we offer a flexible remote workplace environment and accommodations.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com.
#J-18808-Ljbffr
-
Customer Success Manager
1 month ago
Seattle, United States Customer Labs Full timeNeara is a high-growth, venture-backed Series B, tech company headquartered in Sydney, Australia. We work with 75% of the utilities in Australia and New Zealand and are growing rapidly across the US and Europe. Our mission is to revolutionize the utilities industry by helping them future-proof their infrastructure and navigate the challenges of the clean...
-
Customer Success Manager
2 months ago
Seattle, Washington, United States Formations Full timeOur customers are our most valued asset, and developing a strong relationship is paramount to our success. The Customer Success Manager (CSM) will act as a trusted advisor to their portfolio of clients as they manage the full customer lifecycle management and be actively involved in all phases of the customer's journey with Formations, including customer...
-
Customer Success Manager
2 weeks ago
Seattle, United States Shiftboard Full timeWe are looking for a dynamic, high-volume Customer Success Manager to join our outstanding customer success team! In this role, you will manage an extensive portfolio of accounts, focusing on customer retention, satisfaction, and engagement. You aim to ensure customers maximize the value of their Shiftboard’s workforce management solutions through...
-
Seattle, United States Amazon Full timeJob ID: 2734165 | Amazon.com Services LLC The Amazon Vendor Services organization is seeking a Senior Customer Success Manager to shape the future of the program. The Senior Customer Success Manager drives business growth for some of the most influential Sellers on the Amazon Store, ensuring Seller satisfaction by delivering an optimal level of service...
-
Customer Success Manager
3 hours ago
Seattle, Washington, United States Youreka Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Youreka. As a key member of our organization, you will be responsible for driving client success and growth, ensuring that our clients realize the full value of our product and service.Key Responsibilities:Develop and execute strategic account plans to drive user...
-
Customer Success Manager
2 weeks ago
Seattle, United States Shiftboard Full timeWe are looking for a dynamic, high-volume Customer Success Manager to join our outstanding customer success team! In this role, you will manage an extensive portfolio of accounts, focusing on customer retention, satisfaction, and engagement. You aim to ensure customers maximize the value of their Shiftboard's workforce management solutions through proactive...
-
Customer Success Manager
3 weeks ago
Seattle, United States Shiftboard Full timeJob DescriptionJob DescriptionWe are looking for a dynamic, high-volume Customer Success Manager to join our outstanding customer success team! In this role, you will manage an extensive portfolio of accounts, focusing on customer retention, satisfaction, and engagement. You aim to ensure customers maximize the value of their Shiftboard’s workforce...
-
Customer Success Manager
3 weeks ago
Seattle, United States Shiftboard Full timeJob DescriptionJob DescriptionWe are looking for a dynamic, high-volume Customer Success Manager to join our outstanding customer success team! In this role, you will manage an extensive portfolio of accounts, focusing on customer retention, satisfaction, and engagement. You aim to ensure customers maximize the value of their Shiftboard’s workforce...
-
Customer Success Manager
15 hours ago
Seattle, United States Amazon Full timeJob ID: 2710433 | Amazon.com Services LLC Amazon Vendor Services has teams in multiple locations. This role can be based in one of our approved office locations in Seattle, WA, Santa Monica, CA or Arlington, VA dependent on business need. Want to own the tactical implementation of plans and projects that create an immediate impact on customers and...
-
Customer Success Manager
2 months ago
Seattle, United States Zillow Group Full timeAbout the team ShowingTime+ is a collection of brands and software solutions that focus on providing services to all real estate agents, teams, and brokers to facilitate a seamless shopping and transaction experience for their customers. ShowingTime+ is part of Zillow Group, whose mission is to give people the power to unlock life's next chapter. The team...
-
Sr Customer Solutions Manager
1 month ago
Seattle, Washington, United States Amazon Full timeAre you customer obsessed, speak cloud, and want to help customers build at unbelievable scale? Come join a collaborative and talented team, dedicated to helping customers achieve new possibilities leveraging AWS. As an Amazon Web Services (AWS) Sr. Customer Solutions Manager you will be responsible for helping guide AWS customers along their multi-year...
-
Customer Success Manager
4 days ago
Seattle, Washington, United States Jobot Full timeJob OverviewWe are seeking a highly skilled Customer Success Manager to join our team at Jobot. As a key member of our organization, you will be responsible for developing and maintaining strong relationships with our clients, ensuring they are getting maximum value from our services.Key ResponsibilitiesClient Relationship Management: Develop and maintain...
-
Principal Customer Success Manager
4 days ago
Seattle, United States Signifyd Full timeAs a Principal CSM , you will be responsible for the success of Signifyd’s most complex and strategic accounts. You will own the relationship across the entire customer journey, ensuring the customer’s seamless transition onto the Signifyd platform and driving optimal outcomes for the customer within core products utilized. You will collaboratively build...
-
Sr Customer Solutions Manager
2 weeks ago
Seattle, United States Amazon.com Inc Full timeAre you customer obsessed, speak cloud, and want to help customers build at unbelievable scale? Come join a collaborative and talented team, dedicated to helping customers achieve new possibilities leveraging AWS. As an Amazon Web Services (AWS) Sr. AWS, Manager, Solutions, Solutions Architect, Customer Experience, Solution, Technology
-
Senior Customer Success Manager
2 months ago
Seattle, United States Orby, Inc. Full timeOrby builds the next-generation Automation AI platform to automate repetitive processes. It provides a unique “observe, learn, and automate” end-to-end experience powered by an actions-based foundation model. Orby observes a user’s activities, identifies repetitive work steps, and generates the suggestions that ultimately automate these tasks....
-
Principal Customer Success Manager
2 months ago
Seattle, United States Signifyd Full timeAs a Principal CSM , you will be responsible for the success of Signifyd’s most complex and strategic accounts. You will own the relationship across the entire customer journey, ensuring the customer’s seamless transition onto the Signifyd platform and driving optimal outcomes for the customer within core products utilized. You will collaboratively build...
-
Customer Success Manager
4 weeks ago
Seattle, United States Neara Full timeNeara is a high-growth, venture-backed Series B, tech company headquartered in Sydney, Australia. We work with 75% of the utilities in Australia and New Zealand and are growing rapidly across the US and Europe. Our mission is to revolutionize the utilities industry by helping them future-proof their infrastructure and navigate the challenges of the clean...
-
Seattle, United States Amazon Web Services, Inc. Full timeAWS is seeking a strategic and customer-centric Sr. Market Research Manager to drive insights that shape our future product roadmaps and go-to-market strategies. In this pivotal role, you'll be responsible for executing primary research, analyzing data, and delivering compelling narratives that guide decision-making across AWS product and marketing teams. As...
-
Seattle, United States Amazon Web Services, Inc. Full timeAWS is seeking a strategic and customer-centric Sr. Market Research Manager to drive insights that shape our future product roadmaps and go-to-market strategies. In this pivotal role, you'll be responsible for executing primary research, analyzing data, and delivering compelling narratives that guide decision-making across AWS product and marketing teams. As...
-
Customer Success Manager
4 weeks ago
Seattle, United States Neara Full timeNeara is a high-growth, venture-backed Series B, tech company headquartered in Sydney. We work with 75% of the utilities in Australia and New Zealand and are growing rapidly across the US and Europe. Our mission is to revolutionize the utilities industry by helping them future-proof their infrastructure and navigate the challenges of the clean energy...