Onsite- Community Manager Senior Property

2 weeks ago

Corona, United States Apartment Association of Orange County Full time

The Community Manager is responsible for: Leading the overall administration, compliance, and maintenance of

the property, while striving to maintain 100% occupancy. Strong leasing skills Must assume proactive behavior and measures to properly represent

the Company and build relationships in the community. The Community Manager reports to the Regional Supervisor. The Community Manager directs and supervises a minimum of 3 on-site personnel and/or temporary resources. RESPONSIBILITIES Compliance Ensure resident files are maintained in accordance with Compliance

and Property Management policies and regulations. Review and approve all resident notices; including all legal notices

to prepare and post to residents- Attend all UD (unlawful detainers) and

any court appearance as a representative to the property. Ensure applications including Housing required paperwork Comply with all aspects of Fair Housing and Harassment Awareness

training and protocols in performance of all tasks and assignments Property Operations Handle marketing and advertising for vacancies Maintain high occupancy levels to keeping informed of market

conditions, understanding competitive pricing, utilizing appropriate

marketing resources, demonstrating the value in our communities to

prospective and current residents, and ensuring all interactions are

distilled through the principle of service. Define expose to thresholds and lease expiration goals in

consideration of emergent comps and lead traffic seasonality. This

includes updating market surveys monthly and visiting in person comps when

needed · Ensure that all appropriate notices are remitted to residents in a timely manner and are completed and served within the requirements set forth in the lease. · Visually inspect grounds, buildings and apartment units on a regular basis between inspections. · Manage office supply inventory and work closely with Resident Services to ensure maintenance supplies are purchased in a timely manner and in accordance with the approved budget. · Work cohesively with resident services staff to ensure vacancies turn times are met in accordance with company policy. · Ensure work orders are processed in Resman within established timelines. NOTE---Resman software. However, if you have Yardi or any property management software experience we will train right person on Resman. Financial · Accurately account for and balance petty cash in accordance with company policies and procedures. · Prepare deposits for banking and posts resident payments into Resman within timelines established by management. · Approving of account receivables and ensuring all damages are charged to the residents ledger to collect –work with property accountant to do necessary steps · Keeps resident ledgers accurate and works diligently with accounting to resolve any errors. COLLECT outstanding balances including RUBS (water/trash and sewer) bills per household. Human Resources · Manages a team of employees in the roles of Assistant Community Manager, Maintenance Technician and Porter. · Train and be responsible for work performed by all staff members under his/her direction. · Provide training and support where needed Customer Service Respond to all resident complaints in a timely and professional

manner. Create a community of caring and excitement that is contagious for

our residents and noticeable to the community at large. Resident Programs Designs, implements and manages appropriate resident programs and is

responsible for their on-going success. Resident retention, willing to set up and assist when needed for

activities for residents in and around rec room/club house Lite clean up and well-kept office and great organization skills Community Relations Manage ongoing positive relationships with all City staff and other

local representatives and social service providers. HUD voucher Knowledge EXPERIENCE: Minimum of 2 years' experience in conventional property management Minimum of 2 years or more in a leadership role overseeing other

employees Minimum 2 years working in a customer service environment Minimum 2 years’ Supervisory experience Minimum of a high school education or equivalent Spanish

speaking a plus Preferably experience with seniors Proficient in English language in verbal and written communications

and in writing reports Computer literacy in Outlook, Word, Excel and the Internet Must possess a valid Driver License and automobile insurance to

operate vehicles for company business ESSENTIAL SKILLS: Excellent customer service skills and ability to be flexible, a team

player and interface professionally with all levels of internal and

external The ability to hold the residents and employees accountable without

being hostile Clear communication both written and oral including diplomacy and

discretion Must have a strong work ethic and positive attitude Must be able to stand and walk up and downstairs, bend and stoop Relate to others beyond giving and receiving instructions Handle high stress situations effectively Exhibit strong leadership skills The ability to both prioritize and delegate as needed Work schedule is Monday- Friday, but willing to work weekends Will be on call after hour emergencies and lock up of common area rotation >>>MUST PASS BACKGROUND AND DRUG SCREENING- CLEAN DRIVING RECORD > >>>Must complete Fair housing and work force Harassment course in 90days. Reliable transportation to travel to main office in (OC) for meetings and possible drop off when needed #J-18808-Ljbffr

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