Front Desk Receptionist

2 weeks ago

Marlborough, United States Benchmark Senior Living Full time

Front Desk Receptionist in Marlborough, MA at Benchmark Senior Living **Location:**

**Experience:**

Not Specified **Job Description**

Come grow with us **The Branches of Marlboro** is looking for an energetic individual to join our front desk team Hours include night shifts, 3pm-8pm weekdays and one weekend night. Apply today

The Front Desk Receptionist serves as the information referral center for all residents, families, potential residents, staff, guests, community contacts, and others visiting the community. S/he must be aware of all daily activities, administrative staff, and management company roles and responsibilities and direct or answer questions accordingly. In addition, the Front Desk Receptionist shall provide support for some computer processing duties as appropriate.

**PRINCIPLE DUTIES AND RESPONSIBILITIES**

Demonstrates basic understanding of emergency call system and nurse paging system

Greets visitors immediately upon arrival

Professionally handles all phone calls and routes callers or answers questions in a timely and courteous manner

Offers refreshments (coffee, water, etc.) to visitors, where applicable

Greets all residents, associates, and visitors with a warm smile and pleasant tone of voice

Manages doctor appointment book

Manages beauty and barber appointment book

Acts as concierge for residents (calling taxis, handling telephone and/or cable problems, checking newspaper deliveries, etc.)

Keeps lobby clean and neat, free of clutter and trash

Reports any mal-functioning equipment to maintenance

Assists the Community Sales Team, led by the Executive Director, with sales and marketing programs and initiatives

Develops and practices the 30 second commercial to be used when greeting visitors

Participates in in-service trainings as required by state regulations

**Job Requirements**

**EDUCATION/EXPERIENCE/LICENSURE- CERTIFICATICATION**

High school diploma or equivalent certificate preferred.

Possesses expert knowledge of telephone system and capable of teaching others

**SKILLS AND ABILITIES**

Possesses expert knowledge of telephone system and capable of teaching others

Demonstrates proficient computer skills (word processing, email, internet, Excel, etc.)

Maintains awareness of all daily activities (and changes)

Has full knowledge of the administrative staff, ownership, and management company

Possesses excellent verbal communication skills

**BENEFITS**

We believe in offering our employees competitive pay. To learn more about our pay and benefits, please apply today

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