Senior Network Specialist

4 weeks ago

Duluth, United States RIT Solutions, Inc. Full time
PURPOSE OF THE JOB:
We are currently searching for an experienced Network Support Specialist to join our technical Support team. The ideal candidate will have significant experience with WAN/LAN, VPN, Enterprise Wireless, and other networking technologies. We are looking for someone who is motivated, detail-oriented, and able to work independently and as part of a team. The ideal candidate will have 3-5 years of experience in Network support and administration of multi-platform LAN/WAN environments with an active CCNA or higher certification.
The Network Support Specialist performs activities required to support our customer's Enterprise LAN/WAN network and supporting operations, production datacenters, Wireless, and other devices. This is a technical position and requires strong troubleshooting and analytical skills - combined with a keen ability to communicate well in both verbal and written form.
? Responsibilities:
  • Provide all levels of support to the customers for all LAN/WAN issues.
  • Demonstrate familiarization and hands-on experience with Cisco Routing & Switching, SonicWall Firewall, Windows Server 2019.
  • Conduct data captures to obtain network performance information when required.
  • Handle all escalations.
  • Keep abreast of new technologies and recommend adoption as appropriate. Identify areas for automation or other process improvement.
  • Participate in team on-call rotation and provide support during project and operations related cutovers.
  • Respond, troubleshoot, identify root cause, and remediate issues in a complete, documented, and timely manner.
  • Work with cross-functional teams supporting our Team Members.
  • Communicate effectively with both internal and external senior-level management to understand internal system needs.
Position requirements (Technical Skills):
  • Knowledge and experience VPN technologies, modern switching platforms, Cisco Routing & Switching, Sonicwall Firewall.
  • Knowledge of Cisco Enterprise Wireless or other Enterprise Wireless
  • Knowledge and experience with routing protocols.
  • Knowledge of Cisco Client experience is a plus.
  • Strong knowledge in numerous types of hardware, software/applications
  • Knowledge and experience working with CRM Ticketing systems
  • Familiarity with Microsoft Windows operating systems, and Microsoft Servers.
  • Strong interpersonal skills, oral communication skills, and proven analytical and problem-solving abilities.
  • Strong understanding of the organization's goals and objectives.
? Education and Experience:
  • Minimum 3 years of experience in IT networking
  • dvanced Network Industry certification e.g., CCNA
  • Hands-on experience with the Cisco Nexus, Cisco Catalyst Layer2 /3 Switches Cisco ISR and ASR series routers.
  • Knowledge of Aruba Switching and Ruckus Switching is a plus.
  • Knowledge of Firewall technologies including Cisco Firewalls, Fortinet, Sonicwall
  • Knowledge and experience in IP networking, L2/L3 network protocols (spanning-tree, OSPF, BGP), LAN/WAN, TCP/IP, DHCP, DNS, routing, , VLAN, ACL, NAC.
  • Demonstrated ability to systematically troubleshoot problems in complex systems and network environments.
  • Experience of supporting customers in production data centers.
  • Experience in improving network monitoring in order to avoid service disruptions.
  • Excellent problem solving, debugging/troubleshooting skills are required.
  • bility to multi-task in a fast-paced environment is a must.
  • Demonstrated ability to systematically troubleshoot problems in complex systems and network environments.

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