L1 Support Specialist

3 days ago


Charlotte, United States Collabera Full time

Description

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L1 Support Specialist

Contract: Charlotte, North Carolina, US

Salary: $37.00 Per Hour

Job Code: 350957

End Date: 2024-07-21
Days Left: 27 days, 3 hours left

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Industry: Banking & Financial Services

Location: Charlotte, NC

Duration: 6 months

DayToDay Responsbilities:
  • Operational Support of Cloud Technologies including Kubernetes, VMWare Tanzu (PCF) Application Service (TAS), Tanzu Kubernetes Grid Integrated (TKGI), and Public Cloud services related to Azure and GCP.
  • Perform initial triage for all incoming alerts, incidents, requests and questions to the Cloud Operations and Support team.
  • Assist application teams and our Cloud Operations and Engineering partners by troubleshooting issues with platform alerts, onboarding, migrations to new cloud platforms, and day-to-day break-fix activities and inquiries.
  • Prompt escalation for engagement with the appropriate operational support teams for critical incidents and transitioning other tickets as necessary.
  • Creating and maintaining FAQs, knowledge base articles, operational runbooks, and process documentation.
  • Transition of open incidents between shifts, prompt response to alerts, incidents and request queues is expected
  • This position requires the ability to work in a dynamic virtual team, working specific shifts that may include weekends to help provide 24/7 follow-the-sun support coverage.
Must Have:
  • 2+ years of relevant experience
  • Linux Administration experience
  • Experience with ServiceNow or another IT Service Management Tool managing tickets & issues
  • Experience with JIRA, Confluence and an understanding of Agile methodology
  • Application or Middleware, IIS, Java, Tomcat, or relevant Web Technologies support experience
  • Experience troubleshooting in a Cloud environment.
Job Requirement
  • Cloud
Reach Out to a Recruiter
  • Recruiter
  • Email
  • Phone
  • Preet Shah
  • preet.shah@collabera.com


Apply Now
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