Support Specialist

1 week ago


Charlotte, United States Apex Systems Full time

Role: Support Specialist

PR: $15-18/hr

Loc: CLT - Onsite

Job Responsibilities:

  • Control IT assets in one or more areas and administer the acquisition, storage, distribution and disposal of assets is carried out.
  • Produce and analyze registers and histories of authorized assets.
  • Respond to requests for support by providing information to enable incident resolutions and promptly allocate unresolved tickets as appropriate.
  • Ensure that there are no unauthorized assets in use.
  • Provides first level support for all end-users via telephone, email or chat.
  • Troubleshoots and resolves hardware, software and voice/data communication systems issues. Escalates calls when appropriate.
  • Writes concise, informative service tickets. Follows up on all tickets in a timely manner and pursues issues through to resolution.
  • Requires experience using ticketing systems and writing technical support reports and documentation.
  • Must possess broad knowledge and proficiency with popular operating systems, application software, desktop and laptop computers, printers and networks.
  • The main function of an IT fulfillment agent is to work closely with service delivery for hardware and software purchasing, user device purchasing and asset management.

Skills:

Verbal and written communication skills, and attention to detail.

Ability to work independently and manage one's time.

Knowledge of generic software tools and computer hardware.

Problem solving and analytical skills.

Education/Experience:

Associate's degree in computer science or related

0-2 years experience.


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