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Customer Service Associate

5 months ago

Cary, United States Coilcraft Full time

Coilcraft is a successful, privately-held company in Cary, IL with a worldwide reputation for high quality passive electronic components. Coilcraft operates in a wide range of industries, including telecommunications, computers, automotive, broadband communications and consumer electronics. We are seeking a skilled individual to join our customer service team.

Job Responsibilities:

  • Accurately process customer transactions such as orders, quotes or returns for Critical Products group.
  • Respond to customer requests, answers questions, and handle customer problems in a direct manner, treating the customer with dignity and a positive attitude.
  • Communicate with external and internal customers on a daily basis to ensure that orders are fulfilled and/or upgraded and quotes are processed.
  • Perform all customer verifications as appropriate.
  • Refer customer complaints and problems immediately.
  • Manage time effectively, meet personal goals and work effectively with other members of the customer service team.
  • Present a professional image at all times to customers and vendors.
Job Requirements:
  • 2+ years customer service experience preferred.
  • High school diploma.
  • Proficient with Microsoft Office Suite.
  • Effective listening and communication (verbal and written) skills.
  • Accuracy, attention to detail and organizational skills.
  • Able to handle difficult customers with diplomacy and tact.
  • Able to multi-task and follow through.


EOE/Minorities/Females/Veterans/Disabled

This position may require compliance with ITAR export regulations, applicants must be U.S. citizens or have permanent resident status.