Customer Care Representative
4 weeks ago
Are you skilled in customer service and known for your exceptional listening abilities? If this sounds like you, the Customer Care Center at PennDOT is eager to discuss the Customer Service Representative (CSR) role with you. If you can effectively represent PennDOT while navigating complex information with precision and engage with the public courteously and professionally, this opportunity could be ideal for you. Do not hesitate, apply now to become part of our dedicated team
In this position, you will address a range of inquiries concerning Driver and Vehicle Services (DVS) and other topics related to PennDOT. Your responsibilities will include managing questions about BMV, BDL, REAL ID, Snowmobile/ATV, and road conditions via phone, email, and online platforms, with a strong emphasis on customer satisfaction. It is crucial to demonstrate active listening and pose questions to fully grasp customer needs, ensuring effective communication. Furthermore, you will assist customers in identifying necessary products or services, even if they are not explicitly stated in their queries. Regular decision-making and the application of control techniques will be required to navigate unpredictable questions, guiding customers through various procedures. Additionally, you will handle written correspondence with a focus on proper English and craft personalized emails to effectively address customer requirements.
Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:
- Full-time employment, 80 hours bi-weekly
- Work hours are 8:00 AM to 5:00 PM, Monday - Friday, with 60-minute lunch
- This position my be required to work during office closures
- Salary:In some cases, the starting salary may be non-negotiable.
- You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
QUALIFICATIONS
Minimum Experience and Training Requirements:
- One year as a Clerical Assistant 2 (commonwealth title); or
- One year of moderately complex clerical experience; or
- An equivalent combination of experience and training.
Additional Requirement:
- You must be willing and able to travel to Harrisburg for a minimum of 5 weeks for training and orientation.
- You must be able to perform essential job functions.
Preferred Qualifications (not required):
- Experience using a PC or laptop
- Experience using Microsoft computer applications such as Word, Excel, and Outlook
- Experience effectively communicating orally and in writing
- Experience working in a call center
- Experience with customer service
- Bilingual
- This position requires the selected candidate to undergo and pass a Fingerprint and Name-Based Criminal History Check prior to employment.
- Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
- If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
- Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
- Failure to comply with the above application requirements may eliminate you from consideration for this position.
- Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov.
- 711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
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