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Field Services Trainer

3 months ago

Lake Havasu City, United States ALLO Communications Full time

At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the success and progress of each of our GIG Communities.

We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and leaders and teammates show up for each other at work and in life.

The ALLO Field Services Trainers are a learner-focused group of trainers who are dedicated to delivering effective training to both new hires and existing teammates. Trainers understand the importance of learning styles and use multiple teaching methods in the classroom. ALLO Field Service Trainers will work closely with Leadership and Subject Matter Experts in their assigned content areas to stay current with procedures and processes.

RESPONSIBILITIES:

  • Commit to Performance Based Organization (PBO) & Easy To Do Business With (ETDBW) philosophy. Identify trends and problems.
  • Contribute to Continuous Process Improvement.
  • Plan, organize & implement special training or document projects as required.
  • Communicate with other trainers throughout ALLO.
  • Document and provide training when new policies, procedures or regulations are implemented.
  • Train new and existing teammates and serve as their resource on core processes.
  • Provide one on one training when necessary.
  • Review and assess employees' progress using learning materials and inform supervisors of progress.
  • Develop department's member's skills and aiding in the process of career planning.
  • Maintain documentation of processes, procedures and regulations on intranet.
  • Serve as liaison to company-wide training department and safety department.
  • Work with managers, supervisors, analysts, and team leads regarding technical training objectives.
  • Review and ascertain quality standards on department training and assessment materials.
  • Schedule, lead, and monitor new employee and skills training classes.
  • Conducts training needs assessment by collecting information pertaining to work procedures, workflow, and reports, understanding job-specific functions and tasks.
  • Maintains hassle free service by establishing and enforcing organization standards.
  • Demonstrates Company's Values-Local, Hassle Free, Honest and Exceptional.
  • Maintains a positive open demeanor, encourages different points of view.
  • Moves training team forward through change, provides timely information, communicates issues with team leads or supervisor.
  • 50% Travel
EDUCATION:
  • High School Diploma or equivalent
  • Associates degree or 2-4 years of equivalent work experience preferred
EXPERIENCE:
  • 5 years telecommunication experience preferred
  • Training and course development experience preferred
  • Utility pole climbing certification preferred
SKILLS / KNOWLEDGE / ABILITIES:
  • Service Excellence
  • Oral communications
  • Written communications
  • Understanding of basic home and business construction
  • Proficient with both hand and power tools
  • Ability to climb a 30 foot ladder and work at height
  • Working with MS Office
  • Managing Multiple Priorities
  • Decision Making and Critical Thinking
  • Presentations
  • Facilitation
  • Training/Development
  • High energy and engaging demeanor
People are our passion. At ALLO, we don't treat you like a number. You're a human being.

Get ready to plug into the perks at ALLO:
  • Free ALLO Service: We'll pick up the tab on your ALLO fiber internet, TV, and phone bill. Seriously
  • Retirement Plan: The fiber future isn't the only one we care about. We match your 401(k) savings up to 5%.
  • Health and Wellness: Participate in quarterly wellness challenges, and we'll deposit extra cash into your checking or health savings accounts.
  • Benefits: Our benefits include medical, vision, and dental with low employee costs. Not to mention generous Earned Time Off (ETO) program.
  • Sponsorships: Are you passionate about a local fundraiser or philanthropy? We strive to give back to what matters most to our communities.
  • Tuition Assistance: Have a thirst for knowledge? We like that, which is why we're proud to offer assistance with the cost of your tuition.


ALLO is an Equal Opportunity Employer. We are committed to providing opportunities to all applicants and associates without regard to race, color, religion, sex, pregnancy, national origin, age, disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. ALLO believes that diversity and inclusion within our team is critical to our success as a company. We seek to recruit, develop, and retain the most talented people.

Qualified individuals with disabilities who require reasonable accommodations in order to apply may contact Recruiting at recruiting@allofiber.com.

ALLO is a Drug Free and Tobacco Free Workplace.