Hotel Manager

2 weeks ago

Kalamazoo, United States Staybridge Suites Full time
Job Summary: We are looking for a Hotel Manager to assist in managing under the direction of the General Manager, the day to day activities/functions of hotel operations to ensure guest satisfaction, ensures that all policies and procedures are followed in order to uphold company standards and maximize hotel profitability. Act/perform duties as the General Manager in his/her absence.

Benefits
  • Competitive Pay
  • Paid Time Off
  • Employee Rate Discounts for Hotel Stays
  • Team Work Environment
  • Opportunities for Growth
Responsibilities
  • Manage the day-to-day operations and assignments of the hotel staff. Assist the General Manager in the development and communication of strategies and goals. Ensures systems and procedures are in place and followed for guest safety and security
  • Directly supervise the hotel staff. Ensure that all staff is properly trained and supplied with the equipment and tools needed to effectively perform their job functions/duties
  • Assist General Manager in the execution, development, and monitoring of financial and operation plans for the hotel
  • Manage hotel operations for front and back office, revenue, and reservation functions to ensure superior guest services, the security of monies, credit card transactions, guest information, and that established/set goals are achieved
  • Manage Maintenance and Housekeeping functions to ensure compliance with quality and brand standards in all areas of the hotel. Establish and implement procedures for routine inspections of all guest rooms/suites and public areas, guest rooms/suites, linens, lobby areas, public restrooms, furnishings, fixtures, and equipment, etc. are clean and/or in good repair/working conditions
  • Responsible for preventative maintenance programs, ensure programs are in place to protect the physical assets
  • Advise and/or initiate salary/wages, disciplinary, or other staffing/human resources-related actions in accordance with Company rules and policies
  • Monitor/report inventory and order supplies in a timely and efficient manner
  • Monitor and report variances against budget; and control labor costs and other expenses
  • Establish and implement appropriate service guidelines in order to ensure complete guest satisfaction. Respond to guest complaints and/or concerns in a timely and professional manner
  • Make recommendations for capital improvements to enhance the assets of the company and brand loyalty
  • Conduct weekly meetings with Maintenance, Housekeeping and Front Desk personnel to ensure hotel objectives/goals are met
  • Network and maintain communication with outside contacts
  • Interact with guests to guarantee their total satisfaction
  • Interact with Management Company, Owners and/or Principals regarding operation updates and current issues
  • Comply and keep in communication with regulatory agencies regarding safety and compliance matters
  • Address and resolve any vendor issues/concerns
  • Serve as Manager on Duty as assigned
  • Perform other duties as assigned
Qualifications
  • Experience in operations or some prior general management experience, or an equivalent combination of education and experience. Type and level of experience required may vary slightly based on size and complexity of operation
  • Must speak fluent English. Other languages preferred
  • Excellent communications skills; ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company
  • Excellent reading and writing abilities are
  • Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized on a day to day basis
  • Problem solving, reasoning, motivating, organization and training abilities are used often
  • Ability to travel to attend workshops, trade shows, conventions, etc.
  • May be required to work nights, weekends, and/or holidays
  • Regular attendance is essential
  • Work indoors and out
  • Often deal with hazardous materials, including bodily waste and cleaning chemicals
  • Ability to lift up to 50 pounds
  • Maintain a well-groomed and professional appearance

About Us: American Hospitality Management, Inc. (AHM) is a nationwide, award-winning, hospitality management group servicing limited and full service hotels, extended stay, and resort properties. The team culture throughout AHM Corporate and each property is unlike any other. We are one big team who provide a creative and collaborative environment for one another, supports each other, and assists each other whenever we are able.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

  • Hotel Operations Manager

    3 weeks ago

    Kalamazoo, United States TownePlace Suites Marriot Hotel Full time

    **Overview**: **Responsibilities**: - Manage all aspects of the hotel operations including front desk, housekeeping, and maintenance - Ensure exceptional customer service is provided to all guests - Oversee the training and scheduling of hotel staff - Conduct regular inspections of the property to maintain cleanliness and safety standards - Handle guest...

  • Hotel Manager

    1 week ago

    Kalamazoo, United States Staybridge Suites - Kalamazoo, MI Full time

    **Job Summary**: We are looking for a Hotel Manager to assist in managing under the direction of the General Manager, the day to day activities/functions of hotel operations to ensure guest satisfaction, ensures that all policies and procedures are followed in order to uphold company standards and maximize hotel profitability. Act/perform duties as the...

  • Hotel Manager

    1 week ago

    Kalamazoo, United States Ahm Hotels Full time

    Job Summary : We are looking for a Hotel Manager toassist in managing under the direction of the General Manager, the day to day activities/functions of hotel operations to ensure guest satisfaction, ensures that all policies and procedures are followed in order to uphold company standards and maximize hotel profitability. Act/perform duties as the General...

  • Hotel General Manager

    5 days ago

    Kalamazoo, United States CUSA, LLC Full time

    Job DescriptionJob DescriptionNow Hiring: Hotel General ManagerCUSA, LLC, one of the most successful hotel management companies in the industry is searching for a Hotel General Manager to oversee a 65-room Holiday Inn Express in Kalamazoo, Michigan. This hotel is an older building with the need for an experienced general manager who can prioritize projects...

  • Hotel General Manager

    1 month ago

    Kalamazoo, United States N&P Hospitality, Inc (formerly Grand Hospitality Management, Inc) Full time

    Job DescriptionJob DescriptionN&P Hospitality, Inc currently owns and operates 16 hotels in West Michigan and is currently hiring for a Hotel General Manager in Kalamazoo, Michigan.Additional Information:General Manager position will include manage the functional areas of guest registration, night audit, guest reservations, housekeeping/laundry, and food and...

  • Hotel General Manager

    4 weeks ago

    Kalamazoo, United States N&P Hospitality, Inc (formerly Grand Hospitality Management, Inc) Full time

    Job DescriptionJob DescriptionN&P Hospitality, Inc currently owns and operates 16 hotels in West Michigan and is currently hiring for a Hotel General Manager in Kalamazoo, Michigan.Additional Information:General Manager position will include manage the functional areas of guest registration, night audit, guest reservations, housekeeping/laundry, and food and...

  • Hotel General Manager

    3 weeks ago

    Kalamazoo, United States Holiday Inn & Suites Kalamazoo West Full time

    **General Manager** We are on the lookout for true leaders. We need a new General Manager to take the top job and make it their own. Taking ownership of the day-to-day hotel direction, maximizing financial returns, driving people development and empowering our team to create memorable guest experiences every step along the way. **A little taste of your...

  • Hotel General Manager

    2 weeks ago

    Kalamazoo, United States Holiday Inn & Suites Kalamazoo West Full time

    **General Manager** We are on the lookout for true leaders. We need a new General Manager to take the top job and make it their own. Taking ownership of the day-to-day hotel direction, maximizing financial returns, driving people development and empowering our team to create memorable guest experiences every step along the way. **A little taste of your...

  • Hotel Housekeeper

    4 weeks ago

    Kalamazoo, United States Fairfield Inn & Suites by Marriott Full time

    _**Rate of pay begins at $12.50/hr. A raise of up to.50 cents will be given based on an evaluation at day 90. **_ **Failure to show or complete your mandatory 2-week training-even if paperwork has been done, will result in no pay.** **Monday through Friday shifts are from 9a until your board is complete with management approval.** **Saturday & Sunday...

  • Hotel Housekeeper

    2 weeks ago

    Kalamazoo, Michigan, United States Fairfield Inn & Suites by Marriott Full time

    _Rate of pay begins at $12.50/hr. A raise of up to.50 cents will be given based on an evaluation at day 90. _Failure to show or complete your mandatory 2-week training-even if paperwork has been done, will result in no pay.Monday through Friday shifts are from 9a until your board is complete with management approval.Saturday & Sunday shifts are from 10a...

  • Hotel Front Desk Agent

    2 weeks ago

    Kalamazoo, United States Baymont Inn and Suites Full time

    Front Desk Agent **Duties**: - Greet and welcome guests in a friendly and professional manner - Check-in and check-out guests efficiently and accurately - Answer phone calls and provide information about hotel services, amenities, and local attractions - Assist guests with inquiries, requests, and complaints, ensuring their satisfaction - Handle cash...

  • Hotel Front Desk Clerk

    3 weeks ago

    Kalamazoo, United States Twins Hospitality Group Full time

    Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the...

  • Second Shift Desk Agent

    2 weeks ago

    Kalamazoo, United States Fairfield Inn & Suites by Marriott Full time

    We are seeking a dedicated Front Desk Agent to join our team in providing exceptional customer service and hospitality at our establishment. **You MUST be over the age of 18 and OUT of high school to work in a Marriott hotel.** **We are only hiring for 2nd shift at this time. (3pm-11pm)** **Please note call offs are NOT acceptable within the first 90...

  • Second Shift Desk Agent

    5 days ago

    Kalamazoo, United States Fairfield Inn & Suites by Marriott Full time

    We are seeking a dedicated Front Desk Agent to join our team in providing exceptional customer service and hospitality at our establishment. **You MUST be over the age of 18 and OUT of high school to work in a Marriott hotel.** **We are only hiring for 2nd shift at this time. (3pm-11pm)** **Please note call offs are NOT acceptable within the first 90...

  • Housekeeper

    3 weeks ago

    Kalamazoo, United States Avid hotel by IHG Full time

    Housekeeping Attendants are responsible for the cleanliness of guest rooms, hallways, and public areas in the hotel. Responsibilities include: servicing guest rooms daily in accordance with hotel procedures, reporting maintenance issues via appropriate procedures, and communicating with the Head Housekeeper and/or Front Desk on room status and issues. This...

  • Second Shift Desk Agent

    2 weeks ago

    Kalamazoo, United States Fairfield Inn & Suites by Marriott Full time

    We are seeking a dedicated Front Desk Agent to join our team in providing exceptional customer service and hospitality at our establishment. **We are only hiring for 2nd shift at this time. (3pm-11pm)** **Please note call offs are NOT acceptable within the first 90 days. The hotel is NOT responsible for transportation, housing or childcare-please have...

  • Night Auditor

    2 weeks ago

    Kalamazoo, United States Avid hotel by IHG Full time

    Guest Service Agents/Night Auditors are team players with high energy, an upbeat personality, and outstanding customer service skills. They are responsible for greeting and registering the guest, providing outstanding guest service during their stay, settling the guest’s account upon completion of their stay, and ensuring the public areas of the hotel stay...

  • Night Auditor/front Desk

    2 weeks ago

    Kalamazoo, United States Delta Hotel by Marriott Kalamazoo, MI Full time

    As Night Auditor, you will - Ensure all aspects of hotel accounting for all areas of hotel operations are processed correctly and accurately recorded, protecting the brand and asset against liability and fraud. - Audit, balance, post and report on front desk, rooms, and all food and beverage outlets’ cash and credit operations and reset all registers to...

  • Convention Services Manager

    3 weeks ago

    Kalamazoo, United States Greenleaf Hospitality Group Full time

    Overview: **Top Reasons to Work With GHG**: - We are one of the Nation's 101 Best and Brightest Companies to work for - You’ll have the opportunity to work with a team that is fun, creative, and enthusiastic! - You will have the opportunity to grow your skills and experience in an environment that fosters growth and...

  • General Manager

    7 days ago

    Kalamazoo, United States Patrice & Associates - KARPA Full time

    **Join Our Growing Team as a General Manager!** General Manager Salary Range: $65k - $80k + 12% Annual Bonus Potential, we are one of the Nation's 101 Best and Brightest Companies to work for. You’ll have the opportunity to work with a team that is fun, high-energy, and passionate! You will have the opportunity to grow your skills and experience in an...