Hotel Operations Manager

3 weeks ago


Kalamazoo, United States TownePlace Suites Marriot Hotel Full time

**Overview**:
**Responsibilities**:

- Manage all aspects of the hotel operations including front desk, housekeeping, and maintenance
- Ensure exceptional customer service is provided to all guests
- Oversee the training and scheduling of hotel staff
- Conduct regular inspections of the property to maintain cleanliness and safety standards
- Handle guest inquiries, concerns, and complaints in a professional manner
- Implement and maintain hotel policies and procedures
- Manage budgets, expenses, and financial transactions
- Coordinate with vendors and suppliers for hotel supplies and services

**Requirements**:

- Previous experience in hotel management or a similar role
- Strong knowledge of hotel operations including front desk procedures, night audit, and human resources
- Excellent communication and interpersonal skills
- Proficiency in budgeting and financial management
- Familiarity with phone systems and reservation software

Join our team as a Hotel Manager and be part of a dynamic hospitality environment where your skills and expertise will contribute to the success of our hotel.

Pay: From $38,000.00 per year

**Benefits**:

- Employee discount
- Paid time off

Schedule:

- Day shift
- Evening shift
- Morning shift
- Night shift
- On call
- Weekends as needed

People with a criminal record are encouraged to apply

**Experience**:

- Hotel management: 1 year (preferred)
- Hospitality: 1 year (preferred)

Ability to Commute:

- Kalamazoo, MI 49009 (preferred)

Ability to Relocate:

- Kalamazoo, MI 49009: Relocate before starting work (required)

Work Location: In person


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