Convention Services Manager

3 weeks ago

Kalamazoo, United States Greenleaf Hospitality Group Full time

Overview:
**Top Reasons to Work With GHG**:

- We are one of the Nation's 101 Best and Brightest Companies to work for
- You’ll have the opportunity to work with a team that is fun, creative, and enthusiastic
- You will have the opportunity to grow your skills and experience in an environment that fosters growth and development.

**Responsibilities**:
**JOB PURPOSE**:
Curate exceptional guest experiences through planning, organizing and communicating the details for group and convention bookings while supporting Greenleaf Hospitality Group’s vision, mission, and core values and maximizing profit.

**What You’ll Be Doing**
- Conduct pre-planning meetings with guests to understand the groups objectives and needs as well as give expert advice so that Radisson Plaza Hotel is able to meet and exceed every group’s expectations.
- During events, support operations team to ensure that all arrangements are to the guest’s specifications and satisfaction and manage on-site changes.
- Entertain new and existing guests in a professional manner to establish long term relationships.
- Provide exceptionally detailed and accurate communications to both guest and operations departments in the form of banquet event orders, rooming lists, group resumes, etc. The goal is to identify and verify all group needs from overall objective to smallest details.
- Ensure all communications have been clearly understood by participating in recurring meetings
- Monitor group room blocks and pick up with the goal of supporting the group to meet contractual agreements.
- Ability to use acquired knowledge to upsell groups and promote a level of service that Radisson Plaza Hotel’s is known for.
- Partner with the Finance Team to generate accurate bills and follow contracted payment guidelines.
- Support the Sales Team through the entire sales cycle from initial inquiry through rebooking.
- Recommend improvements in products and services by continuously evaluating results and actively seeking guest feedback. Insist on continuous improvement in all areas.
- Resolve customer concerns with support from team and Director of Event Sales and Services to sustain long term guest engagement with support of leadership.
- Create and sustain positive leadership interactions with all catering, restaurant and hotel personnel by being a promoter of Radisson Plaza vision, mission and core values to all colleagues.
- Support Department’s Guest Service, Business Plan and Financial objectives.

Qualifications:
***What You Need for this Position**:

- Minimum of 2 years of experience in event planning required. Hotel convention services experience preferred.
- Must have ability to work well under pressure; handling many guest requests/questions with quick deadlines
- Must have ability to connect with a guest, understand their needs and build long term relationships
- Must be able to work a flexible schedule including nights and weekends
- Must have strong organizational skills and acute attention to detail with the ability to prioritize and multitask in a fast paced environment
- Must demonstrate ability to think clearly, quickly and make conscious decisions
- Must be a self-starter
- Must have a passion for complete guest satisfaction with proven ability to orchestrate the total guest experience for each guest
- Must be revenue driven with ability to calculate figures and amounts such as final bills, discounts, percentages and with added focus on how this affects profit
- Must have ability to accurately and efficiently enter information into a variety of different software programs
- Must be knowledgeable with food and beverage trends and banquet and audio visual setups
- Must have the ability to travel to other venues while servicing Radisson Catering events
- Long periods of standing or sitting
- Able to lift 40 lbs

**What's in it for You**
- Joining an award winning and high performing team that values fun and relationships
- Monthly, Quarterly, and Annual Bonus Program
- Robust Employee Assistance Program providing a wide range of services including up to 7 free counseling sessions per year
- Health and Wellness reimbursement up to $600 annually for items like massages, gym memberships, running shoes etc.
- 10% Discount on GHG outlets
- Remote work program offering up to 5 days per month remote work, based around schedule of groups assigned.
- Complimentary access to Employee Cafeteria
- Discounted hotel rates at Radisson Hotel Group branded properties worldwide
- Cell Phone Reimbursement
- Parental Leave Program
- 401K with 100% match up to 3%
- Medical/Dental/Vision

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