Client Service Specialist

2 months ago

Omaha, United States Green Plains Full time
Job Description Summary: The Client Service Specialist, reporting to the Trade Operations Manager, will serve as a partner with the sales team and serve as the primary contact for all external customer support.The CSS is responsible for contract entry, management, and order fulfillment; timely entry for invoicing and payment processing. Responds to customer inquiries to resolve problems and communicate solutions or requested information to the customer. Analyzes a customer's order needs and coordinates with internal departments to execute fulfillment. Develops and maintains a deep understanding of the organization, services, and processes, to resolve more complex inquiries.

Responsibilities include but are not limited to:
  • Deliver an excellent customer experience by fostering positive relationships and strong follow-up with customers
  • Work directly with customers to ensure a smooth process in receiving product
  • Work with internal stakeholders and external customers to problem solve logistics, quality concerns, and scheduling
  • Provide support to the sales team including contract entry, reports, management, and execution
  • Continuous communication with operations, logistics and sales team to update and coordinate order schedule
  • Input and/or review of contract and shipment details into CTRM system and maintain the accuracy of those contracts throughout execution
  • Work with customers to fulfill contracts, ensure appropriate application and entry of shipments into system
  • Identify and collaboratively resolve any problems and discrepancies (logistics, quality, scheduling, invoicing, etc.) with counterparties in an efficient and timely manner, as necessary
  • Serve as liaison between internal departments (i.e. credit, payables, etc.), customer and sales team to efficiently resolve inquiries
    • Work with credit manager, sales team, and customer on overdue balances and/or disputes
  • Ensure timely and accurate set up of third-party charges including freight, brokerage, etc.
  • Interact with the plant production schedules on a continuous basis, helping to ensure the reliability and accuracy of information
  • Work closely with accounting to ensure shipments and fees are invoiced appropriately and timely
  • Assist in month-end inquiries, closing of completed contracts, inventory reconciliations, position reconciliation, and other duties
  • Effectively learn and utilize internal software programs - including CTRM and CRM systems
  • Handle time-sensitive responsibilities that may occur outside of regular business hours, as necessary
Qualifications:
  • Bachelor's degree in Business, Accounting, Agribusiness or related field preferred
  • Excellent customer service with internal and external customers
  • Strong mathematical and computation skills
  • Pay excellent attention to details
  • Intermediate Excel skills and experience with other Microsoft Office products
  • Must have excellent written and verbal communication skills
  • Ability to work independently and be task driven
  • Strong analytical and problem-solving skills, enjoys troubleshooting issues
  • Ability to develop and maintain positive relationships with both internal and external customers
  • Ability to work with urgency and deadlines, good time management skills
  • Ability to multi-task and to prioritize different requests, good organization skills
  • Valid driver's license required.

Green Plains Inc. offers competitive pay: a generous benefit package including business casual work environment, health, dental, vision, life insurance, paid holidays, Paid Time Off (PTO) and a 401(k)-retirement plan with immediate vesting and company safe harbor matching. All potential employees of Green Plains Inc. will be required to successfully pass a pre-employment drug screening and background check prior to employment.

Equal Opportunity Employer

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

Company Description:
Green Plains Inc. (NASDAQ:GPRE) is a leading biorefining company focused on the development and utilization of fermentation, agricultural and biological technologies in the processing of annually renewable crops into sustainable value-added ingredients. This includes the production of cleaner low carbon biofuels, renewable feedstocks for advanced biofuels and high purity alcohols for use in cleaners and disinfectants. Green Plains is an innovative producer of Ultra-High Protein and novel ingredients for animal and aquaculture diets to help satisfy a growing global appetite for sustainable protein.

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