Client Services Specialist

2 months ago

Omaha, United States National Indemnity Company Full time

Company:

NICO National Indemnity Company


As a member of the Berkshire Hathaway group of insurance companies, we offer outstanding opportunities for professionals interested in working with a successful company. We offer unparalleled financial strength, stability and "large company" benefits, in addition to an exciting, friendly, "small company" atmosphere.

Want to work for a company with unparalleled financial strength and stability that also offers "large company" benefits with an exciting, friendly, and "small company" atmosphere? That is what you will find within the Berkshire Hathaway Group of Insurance Companies as well as outstanding opportunities for professionals looking to grow in their careers.

The Client Services Specialist will provide excellent customer service to agents, insureds, claimants, and others contacting the Berkshire Hathaway Homestate Companies or the National Indemnity group of insurance companies. Directs callers and emails to the appropriate individual or department. Provides contact information for agents, affiliated companies, etc. as appropriate. Supports various business units by handling daily workflow transactions, including misdirected or returned emails, indexing, submission preparatory work, and basic correspondence..

This position will be in Omaha, NE, and Hybrid eligible after six months. This position is not eligible for employer visa sponsorship.

What will you do?

  • Provides excellent customer service to agents, insureds, claimants, and others contacting the company.
  • Supports Underwriting departments by processing various submission steps which may include, indexing, preparing resource documents, and assigning priorities according to standardized procedures.
  • Correct and/or update address and contact information in various systems at the direction of Underwriting and/or Client Services teams.
  • Process written requests from agents and insureds for copies of policy loss runs in accordance with procedures.

What are we looking for?

  • High school diploma or GED and two years college or equivalent work experience.

Who would excel in this role?

  • Someone who enjoys providing excellent customer service.
  • Someone who has a positive attitude and can communicate effectively with both internal and external stakeholders.
  • Someone who has great attention to detail and can work with accuracy.
  • Someone with active listening skills.

We want you to be involved We offer Employee Resource Groups for volunteering, connecting with others, social gatherings, and professional development as well as companywide surveys to hear from our employees.

We care about your health and wellbeing Our Wellness program is integrated into the Company culture with an online wellness portal that offers a year-round, one-stop-shop to manage and track all areas of health, onsite fitness center, an Employee Relations team ready to assist you and more.

A comprehensive benefits package is available for regular, full-time employees, including health, vision, dental, life and disability insurance as well as a 401(k) with company match. We also proudly offer 100% upfront tuition reimbursement to regular, full-time employees, to further your education. Our Omaha office boasts a complimentary state-of-the-art, on-site gym, a robust wellness program, low-cost downtown parking, and numerous volunteer and networking opportunities with other emerging professionals.

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