Customer Care Team Lead

1 week ago

Troy, United States Illinois Tool Works Full time

Hobart Service, an Illinois Tool Works Company, has been in business for over 125years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,800 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best customer service, give back to the communities where they live and work, and demonstrate the ITW values of Integrity, Simplicity, Trust, Respect and Shared Risk.

This position is responsible for tactical day to day work instructions while leading a team of non-exempt employees to provide exceptional customer service by responding to customer questions, complaints, inquiries, and orders for the organization’s products and/or services. Position requires strong problem-solving skills and ability to be accurate. ESSENTIAL DUTIES AND RESPONSIBILITIES 50% Efficiently and effectively manage large number of incoming communications and customer requests (quotes, order entry, tracking, returns) while delivering exceptional customer experience which may include assigned accounts and third-party vendors Develop strong relationships with customers by understanding their needs and recommending solutions creating customers for life Provide compliant, accurate, valid, and complete information for the customer by using the right methods/tools Responsible for management of order entry and group emails to ensure timely order entry and issue resolution through professional phone skills, emails, and team involvement. Communicate customer requirements to internal customers to ensure proper execution at the time of service. Ensure that all contractual commitments are being met throughout all stages of the process. Act as a liaison between internal customers and the customer/dealer to provide ongoing, consistent, timely communication. Plan, direct, supervise and evaluate workflow. 50% Train, assist and lead other assigned Customer Care Representatives with all aspects of customer service when needed Responsible for application and day-to-day organizational policies and procedures. Identify and facilitate process simplification to drive improved customer service in cooperation with Customer Care Supervisor/Manager Drive and clarify processes for internal and external customers. Coordinate and monitor work activities to achieve expected volumes and operational requirements. Identifies and directs training needed by team based on analysis of issues and inquiries May make hiring decisions and conduct performance appraisals Responsible for special price concessions, quotes, bid allowances, adjustments, and discounts. Other duties and special projects assigned by Management. Education and Work Experience Associates Degree preferred or high school diploma/GED with equitable years customer service experience. 4 years customer service experience Job —Specific Knowledge To perform this job successfully, the individual needs to demonstrate knowledge of these areas as they relate to the primary functions of the job. Customer Service - highly professional demeanor with excellent telephone skills and etiquette. Utilizes various interpersonal styles and communication methods to positively assist and influence customers. Knowledge of distribution and supply chain operations is preferred. Demonstrates basic mechanical aptitude and ability to read parts manuals. COMPETENCIES To perform the job successfully, an individual should demonstrate the following competencies. Technical and Analytical Skills Understanding of basic math (addition, subtraction, multiplication, division, calculations of percentages). Ability to comprehend specifications provided within orders and translate them to the desired parts per Purchase orders. Basic knowledge of / working knowledge of Windows applications and Microsoft Office programs such as Word and Excel. Time Management and Communication Skills Must be dependable, have good attendance, be punctual, and have a positive attitude Prioritizes regular workload, special tasks, and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established time frame. Demonstrated ability to communicate orally with individuals from within and outside of the organization. Proficient with Microsoft Office Products to include Outlook, Word, and Excel Requires strong interpersonal skills working with internal and external customers Be able to handle multiple priorities in a fast-paced environment Possess a great attitude and professional demeanor Proven ability to multi-task and work independently

#J-18808-Ljbffr

  • Team Lead, IT Customer Services

    Found in: beBee S US - 2 weeks ago

    Troy, United States Magna International Inc. Full time

    #jobreq_print_container div { line-height: 14px; } #jobreq_print_container div span { font-size: 12px; } About us We see a future where everyone can live and move without limitations. That’s why we are developing technologies, systems and concepts that make vehicles safer and cleaner, while serving our communities, the planet and, above all,...

  • Team Lead, IT Customer Services

    Found in: beBee jobs US - 1 week ago

    Troy, Michigan, United States Magna International Inc. Full time

    About usWe see a future where everyone can live and move without limitations. That's why we are developing technologies, systems and concepts that make vehicles safer and cleaner, while serving our communities, the planet and, above all, people. Forward. For all. Group SummaryMagna is more than one of the world's largest suppliers in the automotive space. We...

  • Team Lead

    Found in: beBee jobs US - 2 weeks ago

    Troy, Michigan, United States Louis Vuitton Full time

    Want to join the Louis Vuitton teams? The Team Lead job may be for you Find all the details in the job description.

  • Team Lead

    3 days ago

    Troy, United States Lend-A-Loan LLC Full time

    Description Do you have a proven track record of creating lending solutions for your clients and a desire to assist buyers in obtaining the property of their dreams? If so, we'd love to talk with you about joining our team! Lend-A-Loan is growing and we're on the lookout for a talented individual to help lead our sales team to new heights. Responsibilities...

  • GSRP Lead Teacher

    Found in: Talent US C2 - 1 week ago

    Troy, United States Learning Care Group Full time

    Hiring for Fall 2024 The State Pre-K Lead Teacher is responsible for all aspects of planning, assessing and instructing based on the needs of each child, and the requirements of the program. We want change makers who never stop being curious, inventive, and open-hearted to prepare children for Kindergarten and beyond! As a Lead Pre-K Teacher, you’ll: ...

  • Benefits Relationship Consultant Team Lead

    5 days ago

    Troy Hills, United States ADP Full time

    ADP is hiring a** Benefit Relationship Life Cycle Consultant, Team Lead in **Northern NJ and NYC area** - Are you ready to join a company offering career advancement opportunities throughout your career journey? - Are you looking for an inclusive environment with a culture of collaboration and belonging? - Do you like to mentor and coach others? **Well,...

  • Medical Care Manager

    8 hours ago

    Troy, United States Physician Care Solutions, PC Full time

    Job DescriptionJob DescriptionPhysician Care Solutions is looking for a highly motivated and energetic medical assistant to join our team! This position is responsible for reaching out to qualifying patients and on-boarding them to the Chronic Care Management (CCM) program. We focus heavily on coordinating care for our patients as well as improving patient...

  • Medical Care Manager

    2 days ago

    Troy, United States Physician Care Solutions, PC Full time

    Job DescriptionJob DescriptionPhysician Care Solutions is looking for a highly motivated and energetic medical assistant to join our team! This position is responsible for reaching out to qualifying patients and on-boarding them to the Chronic Care Management (CCM) program. We focus heavily on coordinating care for our patients as well as improving patient...

  • Pca Personal Care Assistant

    2 days ago

    Troy, United States Anchor Health Home Care Full time

    **Full job description** - Caregivers are the heartbeat of our organization._ At Anchor Home Care we understand the honor of being invited into the family circle to care for our neighbor’s loved ones. If you’re a caregiver who wants to be able to build relationships with families in your community and provide compassionate, individualized care... this...

  • Lead Teacher in Childcare

    1 week ago

    Troy, United States The Learning Experience #229 Full time

    Job DescriptionJob DescriptionIncluded benefits:Paid holidaysGenerous paid time off (after 90 days of employment)Child care discountsEmployer sponsored Medical, Dental, and Vision insuranceEmployer sponsored state qualified trainingThe Learning Experience of Troy is looking for a professional, highly motivated, and passionate teacher to lead our Prepper...

  • Customer Service Rep/ Scheduler

    3 days ago

    Troy, United States U.S. Farathane Full time

    ** US Farathane, LLC** ** Customer Service Rep/ Scheduler** Troy, MI 48084 **US Farathane** has been a leading source of plastics manufacturing, supplying the automotive industry for over 40 years. Through highly technical research and development, coupled with a diverse and knowledgeable Management Team and dedicated Associates, US Farathane has continued...

  • Lead Toolmaker/Machine Builder

    2 weeks ago

    Troy, United States EDAG, Inc. Full time

    Job DescriptionJob DescriptionDescription:Who we are:The EDAG Group is a globally leading, independent engineering services provider that combines excellent engineering with the latest technology trends.With a global network of some 60 branches, the EDAG Group realizes projects in the Vehicle Engineering, Electrics/Electronics and Production Solutions...

  • Lead Toolmaker/Machine Builder

    1 week ago

    Troy, United States EDAG, Inc. Full time

    Job DescriptionJob DescriptionDescription:Who we are:The EDAG Group is a globally leading, independent engineering services provider that combines excellent engineering with the latest technology trends.With a global network of some 60 branches, the EDAG Group realizes projects in the Vehicle Engineering, Electrics/Electronics and Production Solutions...

  • Lead Teacher in Childcare

    2 weeks ago

    Troy, United States The Learning Experience of Troy Full time

    Job DescriptionJob DescriptionIncluded benefits:Paid holidaysGenerous paid time off (after 90 days of employment)Child care discountsEmployer sponsored Medical, Dental, and Vision insuranceEmployer sponsored state qualified trainingThe Learning Experience of Troy is looking for a professional, highly motivated, and passionate teacher to lead our Prepper...

  • Customer Technical Support

    1 week ago

    Troy, United States Trystar Inc Full time

    Job DescriptionJob DescriptionJob Title: Customer Technical Support - EngineeringJob Description:Trystar is a leader in power inverters, distribution equipment, and related services at the heart of supporting our electrical infrastructure. Our team members focus on producing the highest quality products in the industry and providing industry-leading service....

  • Customer Care Representative

    Found in: Careerbuilder One Red US C2 - 2 weeks ago

    Troy, OH, United States VXI, Global Solutions Full time

    Please note: Candidates Must live in an approved county (Brevard, Broward- FL, Sumter, Jefferson, Rockdale, Fulton, Douglas- GA, Miami- OH, Tarrant, Dallas, Harris- TX)Our client wants to change health care to make it more affordable, more personalized, and more focused on helping the whole person to achieve better health outcomes. And that’s only the...

  • QA Automation Lead

    1 week ago

    Troy, United States Billhighway Full time

    The Role: QA Automation Lead As a QA Automation Lead at Billhighway, you will be responsible for leading the automation testing efforts, with a focus on implementing and maintaining automation frameworks. Using your hands-on experience, you will be responsible for improving the overall quality, efficiency, stability, and reliability of our platforms....

  • Customer Technical Support

    1 week ago

    Troy, United States Trystar Inc Full time

    Job DescriptionJob DescriptionJob Title: Customer Technical Support – Sr. Estimator Job Description:Trystar is a leader in power inverters, distribution equipment, and related services at the heart of supporting our electrical infrastructure. Our team members focus on producing the highest quality products in the industry and providing industry-leading...

  • Caregivers / Direct Care Workers / CNAs - FT & PT, promotion opportunities, full benefits - Group Home Environment - must have reliable transportation

    1 week ago

    Troy, United States Care First Rehabilitation Full time

    Care First Rehabilitation is looking for compassionate, reliable, motivated individuals to join our growing team!  At Care First, we care for clients who have traumatic brain injuries from car accidents.  We have six different residential/AFC homes that our Caregivers, CNA's, therapists, and nurses work in (five in Troy, one in...

  • Caregivers / Direct Care Workers / CNAs - FULL TIME, promotion opportunities, full benefits - Group Home Environment - must have reliable transportation

    1 week ago

    Troy, United States Care First Rehabilitation Full time

    Care First Rehabilitation is looking for compassionate, reliable, motivated individuals to join our growing team!  At Care First, we care for clients who have traumatic brain injuries from car accidents.  We have six different residential/AFC homes that our CNA's, therapists, and nurses work in (five in Troy, one in Farmington).   Setting/Facility Group...