Customer Service Rep/ Scheduler

3 weeks ago


Troy, United States U.S. Farathane Full time

** US Farathane, LLC**

** Customer Service Rep/ Scheduler**

Troy, MI 48084

**US Farathane** has been a leading source of plastics manufacturing, supplying the automotive industry for over 40 years. Through highly technical research and development, coupled with a diverse and knowledgeable Management Team and dedicated Associates, US Farathane has continued to grow each year.

We provide customers with a wide range of full-service support from black box design concepts to highly engineered composites, TPEs and TPOs as well as specialized extrusion and compression technologies.

**Job Description**

Vendor releases reviewed and maintained to ensure on time delivery of materials or of parts.

Helps the overflow of telephone calls to the operator.

Effectively respond to schedule changes prompted through quality rejections, production increases, schedule changes, delivery issues, etc.

Helps coordinate and organize the NAFTA requirements by meeting assigned deadlines.

Notify customers of late, missed, or short shipments.

Assure production requirements are shipped to the customer as released to ensure 100% on time delivery requirements.

Leads customer driven requirements such as: FMC-DDL, Visteon DDL, DCXs system requirements, Valeo WEB-EDI, etc.

Inputs manual releases as received and reconciles any release or accum issue.

Maintains premium freight log.

Interface with customers, contractors, and suppliers as appropriate.

On call 24 hours for customer expedites.

Monitors SMART/PC Portal system on a weekend rotational basis with other customer service representatives.

Must be able to back up the Scheduler and complete the following essential job functions.

Draws up master schedule to establish sequence and lead time of each operation to meet shipping dates according to sales forecast or customer orders.

Plans and schedules workflow for each department and operation according to previously established manufacturing sequences and lead times.

Expedites operations that delay schedules and alters schedules to meet unforeseen conditions.

Schedule production using Parts +.

Observe inventory levels to determine if they need to be increased / decreased always focus on inventory reductions.

Assist in smooth transition of any supplier change or product change.

Plan bank builds.

**Job Requirements**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Education and/or Experience- Associate's degree (A. A.) or equivalent from two-year College or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience

**Benefits**

* Medical

* Dental

* Vision

* 401K with Company Match

* Paid Holidays and Vacation

* Job Promotional Opportunities



  • Troy, United States PRT Financial Full time

    About our Entry Level Insurance Sales Rep position: We are actively looking for Sales Reps to help expand business by seeking out and acquiring new clients. You will identify insurance needs and create strong relationships with clients to ensure growth and lasting relationships. Have you always felt a career in sales may be for you? Have you felt the...


  • Troy, United States CycleBar of United Fitness Full time

    Job DescriptionJob DescriptionCycleBar is seeking a Membership Sales Rep for our state-of-the-art location in Troy.  Our Membership Sales Reps are passionate about fitness and delivering a superior experience.  They prioritize driving sales and revenue within the studio.Membership Sales reps are responsible for supporting the General manager in meeting...

  • Customer Sales Rep

    2 days ago


    Troy, United States Spire Limits Inc Full time

    Job DescriptionJob DescriptionCustomer service and support roles - immediate openings! We are located in Troy, MI!REQUIREMENTS :No experience required. We are ready to train! Must have a high school diploma or equivalent. Be authorized to work in the United States. Background check required.Grit and MotivationTeam player, leadership and athletic backgrounds...


  • Troy, United States Trystar Inc Full time

    Job DescriptionJob DescriptionJob Title: Customer Technical Support - EngineeringJob Description:Trystar is a leader in power inverters, distribution equipment, and related services at the heart of supporting our electrical infrastructure. Our team members focus on producing the highest quality products in the industry and providing industry-leading service....


  • Troy, United States Group Management Services Full time

    Sunroof Express is in search of enthusiastic and upbeat Customer Service Agents to join our team in Troy, MI! In this role, you will be working closely with customers and service providers to communicate information about next steps in the repair process as well as addressing customer concerns. Here at Sunroof Express, we take pride in fostering a work...


  • Troy, United States State Farm Full time

    Job DescriptionJob Description*********Offering Higher Salary for people with State Farm Expereince********** We are seeking a Customer Service Representative to join our growing team. In this role, you will field calls, emails, and chat requests from customers who have questions, comments, or complaints about our products and services. You will also assist...


  • Troy, United States QCHI Full time

    LendNation is looking for an energetic, positive Part Time Customer Service Representative to join our team! This position will work at our Store 4158 located at 1334 S Brundidge St Troy, AL 36081. The Customer Service Representative opportunity is a part time entry-level position that has great potential for the right person! We are looking for a team...


  • Troy, United States Binson's Home Health Care Centers Full time

    As an industry-leading health care organization, our mission is to provide our communities with “Better Products, Better Services, Better Lives.” We are a dynamic, growing, family-owned company with locations in Michigan, Indiana and Florida. Join our team at Binson’s Medical Equipment & Supplies today! WHAT WE'RE LOOKING FOR: High School diploma or...


  • Troy, United States Sycamore Specialty Underwriters Full time

    Sycamore Specialty Underwriters is a Michigan-based specialty wholesale broker, focusing on hospitality, cannabis, energy and niche personal lines dwellings. We are seeking a Customer Service Representative for our Troy, MI office.The Customer Service Representative will be responsible for obtaining all the information an Underwriter needs to make their...


  • Troy, United States Sycamore Specialty Underwriters Full time

    Sycamore Specialty Underwriters is a Michigan-based specialty wholesale broker, focusing on hospitality, cannabis, energy and niche personal lines dwellings. We are seeking a Customer Service Representative for our Troy, MI office.The Customer Service Representative will be responsible for obtaining all the information an Underwriter needs to make their...


  • Troy, United States Sycamore Specialty Underwriters Full time

    Sycamore Specialty Underwriters is a Michigan-based specialty wholesale broker, focusing on hospitality, cannabis, energy and niche personal lines dwellings. We are seeking a Customer Service Representative for our Troy, MI office.The Customer Service Representative will be responsible for obtaining all the information an Underwriter needs to make their...


  • Troy, United States JPS INSURANCE AGENCY LLC Full time

    Job DescriptionJob DescriptionWe are a family owned independent insurance agency seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.Responsibilities:Handle inbound calls, client inquiries and service requestsProvide information...


  • Troy, United States Binson's Hospital Supplies Inc. Full time

    Job DescriptionJob DescriptionAs an industry-leading health care organization, our mission is to provide our communities with “Better Products, Better Services, Better Lives.” We are a dynamic, growing, family-owned company with locations in Michigan, Indiana and Florida. Join our team at Binson’s Medical Equipment & Supplies today!WHAT WE'RE...


  • Troy, United States Michigan Farm Bureau Full time

    OBJECTIVE: Agency Customer Service Representative/Trainer Objective To lead the Field Force for success by providing comprehensive customer service in preparing information for independent contractor insurance agents to quote, sell, and service clients. To provide excellent customer service in a prompt and professional manner. To provide operator service...


  • Troy, United States BIO-CAT Full time

    BIO-CAT is a growing and innovative biotech company and Research facility. We provide the very latest enzyme technology and custom formulations to our customers from around the world in a variety of industries. We are hiring for a Customer Service representative. Must be reliable, punctual, detail oriented, organized and have excellent phone skills. Strong...


  • Troy, United States Intrepid Control Systems Full time

    **Position:** Customer Service Representative **Location:** Troy, MI **Job Id:** 128 **# of Openings:** 3 **Job description:** Intrepid Control Systems is looking for a professional and friendly Customer Service Representative who can quickly and effectively drive tasks through to completion. This role would assist our team and customers with any...


  • Troy, United States First Option Bank Full time

    >> Customer Service Representative - Troy Customer Service Representative - Troy Summary Title:Customer Service Representative - TroyID:1169Location:TroyPosition Type:Full TimeDepartment:Customer ServiceDescription Provides prompt, efficient, and friendly services to customers and to recognize customers needs with suggestions appropriate to the Banks...


  • Troy, United States First Option Bank Full time

    Provides prompt, efficient, and friendly services to customers and to recognize customers' needs with suggestions appropriate to the Bank's services. Expected to deliver customer service as outlined in our "customer pledge" and "customer service standards", and adhere to our "code of conduct". Requires a sound knowledge of established procedures, methods,...


  • Troy, Ohio, United States Hobart Service Full time

    Job Description Serve as a single source contact to ensure timely and accurate execution of programs, repairs and pricing for key account customers through 3rd party support, scorecard management and special projects. Responsible for driving field improvements through enhanced training and documentation of key processes. Work with cross functional team and...


  • Troy, United States LPD MUSIC INTERNATIONAL Full time

    Job DescriptionJob DescriptionHigh-potential sales opportunity with a leading music industry wholesaler. This will be a combination of handling Nationwide inbound calls and making outbound phone leads, maintaining existing territory along with the excitement of new business development. You will be working with a seasoned sales expert, that can help further...