Front Desk Supervisor

4 weeks ago

Kenner, United States Doubletree New Orleans Airport Full time

Job Summary:

The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy.

Responsibilities:

QUALIFICATIONS:

  • At least 2 to 3 years of progressive experience in a hotel or a related field required. High School diploma or equivalent required.
  • College course work in related field helpful.
  • Previous supervisory responsibility preferred.
  • Must have a valid driver's license for the applicable state.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must be able to work well in stressful high pressure situations including ability to handle guest objections and disputes to satisfactory results.
  • Must be able to show initiative in job performance including anticipating what needs to be done before it becomes a necessity.
  • Must maintain composure and objectivity under pressure.
  • Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
  • Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
  • Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.
  • Must be able to work with and understand financial information and data and basic arithmetic functions.

RESPONSIBILITIES:

  • Approach all encounters with guests and associates in a friendly service oriented manner.
  • Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working.
  • Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
  • Maintain a friendly and warm demeanor at all times.
  • Set the standard for guest relations at the Front Desk.
  • Obtain all necessary information when taking room reservations.
  • Monitor all V.I.P. and special guest requests.
  • Review Front Office log and Trace File daily.
  • Fully comprehend and execute all relevant phases of the front desk computer system.
  • Ensure logging and delivery of all messages packages and mail in a timely and professional manner.
  • Be aware of all rates packages and promotions currently underway.
  • Be familiar with all in-house groups.
  • Be aware of all closed out and restricted dates.
  • Follow and enforce all Aimbridge Hospitality hotel credit policies.
  • Be able to perform all duties of Front Desk Agent.
  • Be able to complete and ensure that a proper bucket check room rate verification report and housekeeping report have been accurately done and filed.
  • Maintain proper operation of the P.B.X. console and ensure that all Aimbridge Hospitality standards are met.
  • Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel (set example for other associates be the team leader).
  • Assist the G.S.M. in ensuring that associates are following and maintaining Aimbridge Hospitality standards (i.e. answering phones call-backs to guests guest request log).
  • Have knowledge of and assist in all emergency procedures as required.
  • Oversee and ensure that all guests are checked in/out in a friendly efficient and courteous manner.
  • Be able to perform complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.
  • Ensure that associates are at all times attentive friendly helpful and courteous to all guests managers and all other associates.
  • Ensure the maximization of room revenue through Rooms Merchandising.
  • Answer all guest inquiries in a timely and professional nature.
  • Be involved in departmental meeting planning and execution.
  • Help maintain productivity levels at or above budgeted standards.
  • Perform any other duty as required by management.
  • Assist in training of new hires and current associates on a regular basis.
  • Attend meetings as required by management.
Property Details:

Located one mile from Louis Armstrong New Orleans International Airport, this Louisiana Doubletree Hotel offers free airport shuttles and an outdoor pool. Guest rooms feature cable TV and free Wi-Fi.

Rooms at Doubletree Hotel New Orleans Airport provide seating areas and desks. They also include ironing facilities and coffee makers.

A gym, restaurant and 24-hour pantry market are available to guests at Doubletree. The hotel serves breakfast and offers a business center and meeting rooms.

Company Overview:

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Benefits:

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

  • Now offering Daily Pay Ask your Recruiter for more details
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan

  • Front Desk Supervisor

    3 weeks ago

    Kenner, United States Aimbridge Hospitality Full time

    The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for ma Front Desk, Supervisor, Hospitality, Associate, Operations, Hotel

  • Front Desk Supervisor

    7 days ago

    Kenner, United States Hilton New Orleans Airport Full time

    Job DescriptionJob DescriptionPrimary ResponsibilitiesProvide leadership and guidance to Front Desk staff during the assigned shift to ensure consistent quality service is provided.ESSENTIAL FUNCTIONSSupervises front desk staff to insure smooth and efficient operation during the assigned shift.Communicates effectively both verbally and in writing to provide...

  • Front Desk Supervisor

    3 weeks ago

    Kenner, United States Aimbridge Hospitality Full time

    Job Summary The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. Responsibilities QUALIFICATIONS: * At least 2 to 3 years...

  • Front Desk Supervisor

    1 week ago

    Kenner, United States Aimbridge Hospitality Full time

    Job Summary The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. Responsibilities QUALIFICATIONS: * At least 2 to 3 years...

  • Front Desk Associate

    1 week ago

    Kenner, United States Club4 Fitness Full time

    Job DescriptionJob DescriptionReports to: General ManagerFront Desk:Job SummaryThe Front Desk Associate will be responsible for superior customer service to current CLUB4 Fitness members as well as prospects seeking to join.Responsibilities of Front Desk Associate1. Greet members, prospective members, and guests, providing exceptional customer service.2....

  • Front Desk Associate

    4 weeks ago

    Kenner, United States Club4 Fitness Full time

    Job DescriptionJob DescriptionReports to: General ManagerFront Desk:Job SummaryThe Front Desk Associate will be responsible for superior customer service to current CLUB4 Fitness members as well as prospects seeking to join.Responsibilities of Front Desk Associate1. Greet members, prospective members, and guests, providing exceptional customer service.2....

  • Airport Lounge Front Desk Host

    2 days ago

    Kenner, United States Hyde Park Hospitality Full time

    Job DescriptionJob DescriptionJOIN OUR TEAM! RECEIVE A $200 SIGNING BONUS!Starting Pay: $15.50 per hourWe cover airport badging fees and pay for employees' parking passes!Hyde Park Hospitality, LLC (HPH) is a strategic partner with Airport Dimensions and Sodexo at The Club - located within the Louis Armstrong New Orleans International Airport. HPH brings...

  • Front Office Manager

    4 weeks ago

    Kenner, United States Hilton New Orleans Airport Full time

    Job DescriptionJob DescriptionPosition PurposeManages Front Office Operations to insure profitability, control costs and quality standards to ensure total guest satisfaction. Oversees room reservations, front office systems, supplies inventory, scheduling, forecasting and department budget to maximize revenue. Compiles and prepares financial reports,...

  • Front Desk Associate

    2 weeks ago

    Kenner, United States Pet Paradise Full time

    Description Pet Paradise is looking for individuals with a passion for pets to be the welcoming face of our New Orleans resort as a Front Desk Associate.Starting Rate: $13.00/hour ($0.50 increase 6 months from hire date, additional $0.50 increase on annual anniversary date)PERKS AND BENEFITS: Opportunity for ADVANCEMENT! You will be eligible to apply for: ...

  • Front Desk Agent

    3 weeks ago

    Kenner, United States Palette Hotels Full time

    Job DescriptionJob DescriptionPosition: Front Desk Agent -Holiday Inn Express Kenner - New OrleansEssential Duties and ResponsibilitiesAs a Front Desk Agent, hours of operation mid-shift and evening-shift. Assistance of Guests and Guest services to contribute to an overall exceptional experience from check-in through check-out. A Front Desk Agent contributes...

  • Front Desk Agent

    1 week ago

    Kenner, United States Palette Hotels Full time

    Job DescriptionJob DescriptionPosition: Front Desk Agent -Holiday Inn Express Kenner - New OrleansEssential Duties and ResponsibilitiesAs a Front Desk Agent, hours of operation mid-shift and evening-shift. Assistance of Guests and Guest services to contribute to an overall exceptional experience from check-in through check-out. A Front Desk Agent contributes...

  • Front Desk Associate

    3 weeks ago

    Kenner, United States Pet Paradise Resort Full time

    Description Pet Paradise is looking for individuals with a passion for pets to be the welcoming face of our New Orleans resort as a Front Desk Associate. Starting Rate: $13.00/hour ($0.50 increase 6 months from hire date, additional $0.50 increase on annual anniversary date) PERKS AND BENEFITS: Opportunity for ADVANCEMENT! You will be eligible to apply...

  • Front Desk Associate

    4 days ago

    Kenner, United States Pet Paradise Resort Full time

    Description Pet Paradise is looking for individuals with a passion for pets to be the welcoming face of our New Orleans resort as a Front Desk Associate. Starting Rate: $13.00/hour ($0.50 increase 6 months from hire date, additional $0.50 increase on annual anniversary date) PERKS AND BENEFITS: Opportunity for ADVANCEMENT! You will be eligible to apply...

  • Front Desk Agent

    1 month ago

    Kenner, United States Comfort Inn New Orleans Airport Full time

    Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

  • Front Desk Agent

    1 month ago

    Kenner, United States Comfort Inn New Orleans Airport Full time

    Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

  • Safety & Security Officer

    3 weeks ago

    Kenner, United States Aimbridge Hospitality Full time

    Job Summary A Safety & Security Guard is responsible for providing protection for hotel guests employees and property. They are also responsible for providing guests with a sense of comfort and well being by maintaining a level of visibility. Depending on the hotel may be stationed in the base office for security of the Associate entrance and for conducting...

  • Safety & Security Officer

    1 week ago

    Kenner, United States Aimbridge Hospitality Full time

    Job Summary A Safety & Security Guard is responsible for providing protection for hotel guests employees and property. They are also responsible for providing guests with a sense of comfort and well being by maintaining a level of visibility. Depending on the hotel may be stationed in the base office for security of the Associate entrance and for conducting...

  • Guest Service Agent

    2 months ago

    Kenner, United States J Hospitality Full time

    The Guest Service Agent has overall responsibility for efficiently and courteously handling the requests and transactions of the hotel guests in all Front Desk related functions. The incumbent must utilize available resources to provide excellent guest satisfaction. Required to meet or exceed productivity standards, taking corrective action as needed to...

  • Guest Services Agent

    2 weeks ago

    Kenner, United States La Quinta New Orleans Airport Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Guest Services Agent

    2 weeks ago

    Kenner, United States La Quinta New Orleans Airport Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...