Front Office Manager
4 weeks ago
Position Purpose
Manages Front Office Operations to insure profitability, control costs and quality standards to ensure total guest satisfaction. Oversees room reservations, front office systems, supplies inventory, scheduling, forecasting and department budget to maximize revenue. Compiles and prepares financial reports, including: rate and availability calendar. Interviews, trains, supervises, counsels, schedules and evaluates staff. Provide leadership and guidance to Front Office staff ensuring consistent quality service is provided.
ESSENTIAL FUNCTIONS
- Encourages a team spirit amongst staff members with leadership and guidance.
- Communicates effectively both verbally and in writing to provide clear direction to staff.
- Assigns and instructs guest service, front office, reservations and front desk agents in the details of work. Observes performance and encourages improvement.
- Uses creative management skills to solve problems. Ensures compliance with Hilton standards to ensure consistent high quality guest relations.
- Manages desk through times of stress, and emergencies, resolves guest concerns, and implements resolutions by using discretion and judgement.
- Greets customers immediately with a friendly and sincere welcome, uses a positive and clear speaking voice, listens to and understands requests, issues, and situations from both guests and team members.
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
- Handles guest relocations as required.
- Prepares daily forecast of expected arrivals and departures.
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
- Basic mathematical comprehension to understand and interpret numbers as they apply to operations in hotels.
- Ability to read, write, speak and understand the English language to communicate effectively with guests and employees
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve
conflicts. - Ability to analyze information and make effective judgements.
- Ability to access and accurately input information using a moderately complex computer system
QUALIFICATION STANDARDS EDUCATION
High school graduate or equivalent required.
4 year college degree preferred.
EXPERIENCE
Two years combined prior front desk and supervisory experience is preferred.
-
Front Desk Supervisor
3 weeks ago
Kenner, United States Aimbridge Hospitality Full timeJob Summary The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. Responsibilities QUALIFICATIONS: * At least 2 to 3 years...
-
Front Desk Supervisor
1 week ago
Kenner, United States Aimbridge Hospitality Full timeJob Summary The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. Responsibilities QUALIFICATIONS: * At least 2 to 3 years...
-
Front Desk Supervisor
3 weeks ago
Kenner, United States Aimbridge Hospitality Full timeThe Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for ma Front Desk, Supervisor, Hospitality, Associate, Operations, Hotel
-
Front Desk Supervisor
4 weeks ago
Kenner, United States Doubletree New Orleans Airport Full timeJob Summary: The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. Responsibilities: QUALIFICATIONS: At least 2 to 3 years of...
-
Front Desk Supervisor
1 week ago
Kenner, United States Doubletree New Orleans Airport Full timeJob Summary: The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. Responsibilities: QUALIFICATIONS: At least 2 to 3 years of...
-
Front Desk Associate
1 week ago
Kenner, United States Club4 Fitness Full timeJob DescriptionJob DescriptionReports to: General ManagerFront Desk:Job SummaryThe Front Desk Associate will be responsible for superior customer service to current CLUB4 Fitness members as well as prospects seeking to join.Responsibilities of Front Desk Associate1. Greet members, prospective members, and guests, providing exceptional customer service.2....
-
Front Desk Associate
4 weeks ago
Kenner, United States Club4 Fitness Full timeJob DescriptionJob DescriptionReports to: General ManagerFront Desk:Job SummaryThe Front Desk Associate will be responsible for superior customer service to current CLUB4 Fitness members as well as prospects seeking to join.Responsibilities of Front Desk Associate1. Greet members, prospective members, and guests, providing exceptional customer service.2....
-
Airport Lounge Front Desk Host
2 days ago
Kenner, United States Hyde Park Hospitality Full timeJob DescriptionJob DescriptionJOIN OUR TEAM! RECEIVE A $200 SIGNING BONUS!Starting Pay: $15.50 per hourWe cover airport badging fees and pay for employees' parking passes!Hyde Park Hospitality, LLC (HPH) is a strategic partner with Airport Dimensions and Sodexo at The Club - located within the Louis Armstrong New Orleans International Airport. HPH brings...
-
Front Desk Supervisor
7 days ago
Kenner, United States Hilton New Orleans Airport Full timeJob DescriptionJob DescriptionPrimary ResponsibilitiesProvide leadership and guidance to Front Desk staff during the assigned shift to ensure consistent quality service is provided.ESSENTIAL FUNCTIONSSupervises front desk staff to insure smooth and efficient operation during the assigned shift.Communicates effectively both verbally and in writing to provide...
-
Safety & Security Officer
3 weeks ago
Kenner, United States Aimbridge Hospitality Full timeJob Summary A Safety & Security Guard is responsible for providing protection for hotel guests employees and property. They are also responsible for providing guests with a sense of comfort and well being by maintaining a level of visibility. Depending on the hotel may be stationed in the base office for security of the Associate entrance and for conducting...
-
Safety & Security Officer
1 week ago
Kenner, United States Aimbridge Hospitality Full timeJob Summary A Safety & Security Guard is responsible for providing protection for hotel guests employees and property. They are also responsible for providing guests with a sense of comfort and well being by maintaining a level of visibility. Depending on the hotel may be stationed in the base office for security of the Associate entrance and for conducting...
-
Front Desk Associate
2 weeks ago
Kenner, United States Pet Paradise Full timeDescription Pet Paradise is looking for individuals with a passion for pets to be the welcoming face of our New Orleans resort as a Front Desk Associate.Starting Rate: $13.00/hour ($0.50 increase 6 months from hire date, additional $0.50 increase on annual anniversary date)PERKS AND BENEFITS: Opportunity for ADVANCEMENT! You will be eligible to apply for: ...
-
Office Manager
2 months ago
Kenner, United States Archdiocese of New Orleans Full timeJob DescriptionJob DescriptionOFFICE MANAGERDIVINE MERCY PARISHKenner, LouisianaJOB SUMMARYThe Office Manager is responsible for the day-to-day operations of the parish's church office. Coordinates and handles activities pertaining to the finances, administration, and personnel. This position reports directly to the Pastor but works closely with school...
-
Office Manager
1 week ago
Kenner, United States Archdiocese of New Orleans Full timeJob DescriptionJob DescriptionOFFICE MANAGERDIVINE MERCY PARISHKenner, LouisianaJOB SUMMARYThe Office Manager is responsible for the day-to-day operations of the parish's church office. Coordinates and handles activities pertaining to the finances, administration, and personnel. This position reports directly to the Pastor but works closely with school...
-
Front Desk Associate
3 weeks ago
Kenner, United States Pet Paradise Resort Full timeDescription Pet Paradise is looking for individuals with a passion for pets to be the welcoming face of our New Orleans resort as a Front Desk Associate. Starting Rate: $13.00/hour ($0.50 increase 6 months from hire date, additional $0.50 increase on annual anniversary date) PERKS AND BENEFITS: Opportunity for ADVANCEMENT! You will be eligible to apply...
-
Front Desk Associate
4 days ago
Kenner, United States Pet Paradise Resort Full timeDescription Pet Paradise is looking for individuals with a passion for pets to be the welcoming face of our New Orleans resort as a Front Desk Associate. Starting Rate: $13.00/hour ($0.50 increase 6 months from hire date, additional $0.50 increase on annual anniversary date) PERKS AND BENEFITS: Opportunity for ADVANCEMENT! You will be eligible to apply...
-
Front Desk Agent
3 weeks ago
Kenner, United States Palette Hotels Full timeJob DescriptionJob DescriptionPosition: Front Desk Agent -Holiday Inn Express Kenner - New OrleansEssential Duties and ResponsibilitiesAs a Front Desk Agent, hours of operation mid-shift and evening-shift. Assistance of Guests and Guest services to contribute to an overall exceptional experience from check-in through check-out. A Front Desk Agent contributes...
-
Front Desk Agent
1 week ago
Kenner, United States Palette Hotels Full timeJob DescriptionJob DescriptionPosition: Front Desk Agent -Holiday Inn Express Kenner - New OrleansEssential Duties and ResponsibilitiesAs a Front Desk Agent, hours of operation mid-shift and evening-shift. Assistance of Guests and Guest services to contribute to an overall exceptional experience from check-in through check-out. A Front Desk Agent contributes...
-
Assistant Manager Trainee
4 weeks ago
Kenner, United States NOLA Management Full timeJob DescriptionJob DescriptionNOLA Management Group is a premier marketing and promotions firm specializing in direct marketing campaigns in New Orleans. Our nationally accredited management team is our reason for continued success and development. As we begin to launch new direct marketing campaigns for an essential service provider, we need an Assistant...
-
Assistant Manager Trainee
3 weeks ago
Kenner, United States NOLA Management Full timeJob DescriptionJob DescriptionNOLA Management Group is a premier marketing and promotions firm specializing in direct marketing campaigns in New Orleans. Our nationally accredited management team is our reason for continued success and development. As we begin to launch new direct marketing campaigns for an essential service provider, we need an Assistant...
