Account Care Representative

3 weeks ago

Tampa, United States Laboratory of Florida LLC Full time
Job DescriptionJob Description

As an Account Care Representative for our Medical Laboratory in Tampa, FL, you will play a vital role in retaining clients and strengthening relationships with our accounts, primarily assisted living facilities for the elderly. In this customer-facing role, you will be responsible for visiting 15-20 accounts per day to ensure they have the collection supplies, books, and information necessary to service the clinical testing needs of their residents. You will also respond to client calls promptly and act on requests for additional information or help.

We are looking for a candidate who possesses basic knowledge of medical terminology and lab testing, but most importantly, has excellent communication skills, a pleasant demeanor, attention to detail, and a desire to learn and excel in the job. You will spend most of your days driving a company car to see directors of nursing at ALF communities, and occasionally schedule meetings for the VP Marketing as needed. Assisting in all marketing efforts and continuously building relationships with clients are also critical aspects of this role.

To qualify for this position, you must have a high school diploma or equivalency, excellent phone skills in English, and preferably, but not necessarily, in Spanish as some clients prefer to speak Spanish. Additionally, you should have a pleasant personality and compassion for clients' needs.

At our independent reference lab, we pride ourselves on providing superior quality service for physicians and their patients. We operate at a fast pace, but customer service and individual attention to every account and patient are our top priorities.

If you are a person who enjoys building relationships, has excellent communication skills, and is passionate about providing superior quality customer service, we would love to hear from you.

Company DescriptionLaboratory of Florida (LabFlorida) is a Tampa-based independent diagnostic lab serving Assisted Living communities and home bound patients in the state of Florida.Company DescriptionLaboratory of Florida (LabFlorida) is a Tampa-based independent diagnostic lab serving Assisted Living communities and home bound patients in the state of Florida.

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