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Oracle Service Cloud Engineer
1 month ago
For one of our Clients in the Insurance Segment we are searching for Oracle Service Cloud Engineer.
Responsibilities
- Strong Oracle RightNow implementation experience with below activities.
- Agent console and CP customizations.
- Chat, Knowledge & CP interfacing with custom portals.
- Rules & Workflow Implementation.
- eMail Management.
- Custom Add-in development.
- Custom Processes development.
- REST API development.
Skills
Must have
- Must have strong technical experience demonstrating a solid background on successful Oracle B2C Service Cloud (Rightnow) implementations. o Agent console and CP customizations o Chat, Knowledge & CP interfacing with custom portals o Rules & Workflow Implementation o eMail Management o Custom Add-in development o Custom Processes development o REST API development
- Sound knowledge on AJAX, HTML/CSS, PHP.
- Conduct operational support for Oracle RightNow CRM workspaces.
- Define, document and align users profiles with business functions, create workspaces, and develop automated workflows.
- Provide administrative support on a daily basis, including provisioning and de-provisioning.
- Develop operational reports and dashboards, provide documentation of processes and procedures.
- Troubleshooting experience in variety of technical issues.
- Knowledge of SSO, SAML & OAUTH implementation.
Nice to have
- Insurance domain exp.
- Below trainings/certifications completed, is preferred
- Oracle Service Cloud Administration
- Oracle Service Cloud Analytics
- Oracle Service Cloud Integration for Developers
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