Contact Center Member Experience Representative I

3 months ago


Portage, United States KALSEE Credit Union Full time

Member Experience Representatives (MERs) build relationships and cultivate financial wellness empowering people to focus on what matters. MERs deliver extraordinary service by creating value for Members through recommending appropriate products and services to which will help them make money, save money, save time, and add peace of mind and convenience to their lives.

1) Provide extraordinary member service over the phone by being knowledgeable, engaging with Members, making Members feel valued and consistently applying defined service standards.

2) Listen actively to fully understand and answer Members' questions/concerns and offer guidance to appropriate products and services. Proactively identify and make appropriate qualified referrals for Members that will help them make money, save money, save time, and/or add convenience and peace of mind. Look for ways to enhance members' relationships by building trust and confidence.

3) Accurately verify Members to process transactions and requests for information in accordance with the MER 1 responsibilities, including but not limited to account transfers, balance inquiries, loan payments, card services related requests, ordering checks, and online banking password resets.

4) Provide follow up to Members, where needed, in a timely manner.

5) Review all activities for compliance with established policies, procedures, and regulations. Regulations include but are not limited to: Bank Secrecy Act / Anti-Money Laundering / Office of Foreign Assets Control regulations. Participate in annual training as required by the BSA/OFAC Compliance Officer.

#zr

Requirements

  1. Must have a High School Diploma or equivalent.
  2. Previous financial industry experience preferred.
  3. Must be able to learn and apply a variety of software applications.
  4. High degree of accuracy and attention to detail
  5. Prior experience in a retail service environment to include cash handling and member service preferred.


  • Portage, United States Kalsee Credit Union Full time

    Job DescriptionJob DescriptionDescription:Member Experience Representatives (MERs) build relationships and cultivate financial wellness empowering people to focus on what matters. MERs deliver extraordinary service by creating value for Members through recommending appropriate products and services to which will help them make money, save money, save time,...


  • Portage, United States Kalsee Credit Union Full time

    Job DescriptionJob DescriptionDescription:Member Experience Representatives (MERs) build relationships and cultivate financial wellness empowering people to focus on what matters. MERs deliver extraordinary service by creating value for Members through recommending appropriate products and services to which will help them make money, save money, save time,...


  • Portage, United States Kalsee Credit Union Full time

    Job DescriptionJob DescriptionDescription: Member Experience Representatives (MERs) build relationships and cultivate financial wellness empowering people to focus on what matters. MERs deliver extraordinary service by creating value for Members through recommending appropriate products and services to which will help them make money, save money, save time,...


  • Portage, United States Kalsee Credit Union Full time

    Job DescriptionJob DescriptionDescription: Member Experience Representatives (MERs) build relationships and cultivate financial wellness empowering people to focus on what matters. MERs deliver extraordinary service by creating value for Members through recommending appropriate products and services to which will help them make money, save money, save time,...


  • Portage, United States KALSEE Credit Union Full time

    Job Type Full-time Description Member Experience Representatives (MERs) build relationships and cultivate financial wellness empowering people to focus on what matters. MERs deliver extraordinary service by creating value for Members through recommending appropriate products and services to which will help them make money, save money, save time, and add...

  • Solar Energy Support

    2 weeks ago


    Portage, United States Fronius USA Full time

    As a Technical Support Representative, you will work both independently and as a team player focusing on technical support through telephone calls and email communication. This position provides support for our customers and promotes the Fronius brand in the solar industry. The Technical Support Representative reports to the Head of Technical Support...


  • Portage, United States Strykermeded Full time

    **Customer Experience Representative** **Portage, MI, US** ****About Stryker**** Stryker is one of the worlds leading medical technology companies and, together with our customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and...


  • Portage, Indiana, United States MCI Careers Full time

    Job SummaryMCI Careers is seeking highly motivated and customer-focused individuals to join our team as Hurricane Relief Call Center Representatives. As a key member of our disaster response team, you will play a vital role in providing exceptional customer service to individuals affected by hurricanes.Key ResponsibilitiesCustomer Service: Provide timely and...

  • Technician I

    1 week ago


    Portage, United States The Judge Group Full time

    Our client is currently seeking a Technician I Additional Description This job will have the following responsibilities: Performs in-house servicing and repair of company products at established company repair site or service center. Diagnoses mechanical, hardware, software and systems failures using established procedures. Performs maintenance, testing and...


  • Portage, United States MCI Careers Full time

    POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are looking for call center representatives to support our...


  • Portage, United States Castle Automotive Group Full time

    At Castle Automotive Group, **we have openings for entry-level and experienced Customer Care Representatives for both our BDC sales and service departments**. We truly believe that our team members are the driving force behind our success and are committed to delivering the greatest customer experience every day. **Responsibilities** * Answer customer calls...


  • Portage, United States Castle Subaru Full time

    At Castle Automotive Group, **we have openings for entry-level and experienced Customer Care Representatives for both our sales and service departments**. We truly believe that our team members are the driving force behind our success and are committed to delivering the greatest customer experience every day. **Responsibilities** * Answer customer calls and...


  • Portage, United States Interstate Companies Inc Full time

    Job DescriptionJob DescriptionInterstate Power Systems is looking for a Power Generation Service Sales Representative to support our Portage Indiana location by working and residing in the greater Indianapolis area. We are seeking a motivated and results-driven Generator Service Sales Representative to join our team. The ideal candidate will be responsible...


  • Portage, United States Interstate Companies Inc Full time

    Job DescriptionJob DescriptionInterstate Power Systems is looking for a Power Generation Service Sales Representative to support our Portage Indiana location by working and residing in the greater Indianapolis area. We are seeking a motivated and results-driven Generator Service Sales Representative to join our team. The ideal candidate will be responsible...


  • Portage, United States Midwest Vision Partners Full time

    Patient Services Representative IDepartment: Clinical Operations Employment Type: Full Time Location: Portage Office Reporting To: Todd Totzke Description Greet patients as they arrive and leave our clinic in a friendly manner. The Front Desk/Receptionist is responsible for greeting patients in a professional manner; updating and verifying patient...


  • Portage, United States MCI Careers Full time

    POSITION OVERVIEW IMMEDIATE OPENINGS - HURRICANE RELIEF AGENTS MCI is seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurricane disaster relief needs. Candidates accepted for this role will be e-mailed and texted on an as-needed basis. Hours of operation are from 8:00 AM - 8:00 PM...


  • Portage, United States MCI Careers Full time

    POSITION OVERVIEW IMMEDIATE OPENINGS - HURRICANE RELIEF AGENTS MCI is seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurricane disaster relief needs. Candidates accepted for this role will be e-mailed and texted on an as-needed basis.  Hours of operation are from 8:00 AM - 8:00...


  • Portage, United States MCI Careers Full time

    POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. MCI is seeking agents to work as needed in response to...


  • Portage, United States Eagle-I Healthcare Staffing Full time

    *Certified Nursing Assistant-(CNA)* for Eagle-I Healthcare Staffing EAGLE-I is looking for *Certified Nursing Assistant-(CNA)* to join our fast-growing team. Work full or part time and have the freedom to choose where and when you'd like to work. Eagle-I provides you the opportunity to work for a great company that understands our employee's needs. We only...


  • Portage, United States Meijer Full time

    As a family company, we serve people and communities. When you work at Meijer, youre provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family take care of your career and your community! Meijer Rewards Weekly pay Scheduling flexibility Paid parental leave Paid education...