Retail Sales Representative
4 weeks ago
The Retail Sales Representative is responsible for making a positive customer experience for customers of all ages that walk into a Legacy Toys store. The experience should be fun and repeatable, a customer coming into Legacy Toys should be able to expect an experience that can be repeated over and over again ensuring stability in the customers visit. Customers expect to have a similar experience each time they come into one of our stores.
Candidates with strong communication skills who can make customers feel welcome in our store will stand out. You will help to identify client needs, present and answer questions about our products and services and recommend solutions. A positive attitude and a desire to promptly resolve potential customer issues or complaints will make you successful in this role.
You will ensure that customers leave our store satisfied and you will contribute to the stores profitability.
General Responsibilities:
Greeting and directing customers
Provide accurate information (e.g. product features, pricing, special orders, etc...)
Answer customers questions about specific products/services
Conduct price and feature comparisons to facilitate purchasing
Cross-sell products
Ensure racks are fully stocked
Coordinate with the Sales team to provide excellent customer service (especially during peak times)
Inform customers about discounts, special offers and our rewards program
Provide customer feedback to the Store Manager
Stay up-to-date with new products/services
Engage in positive conversation with customers of all ages
Help educate customers on our products, including demonstrations when possible
Complete Customer Checkouts
General cleaning in store and backroom
Present for team meetings
Make someones day a little brighter
Requirements:
Experience as a Retail Sales Representative, Sales Associate or similar role (preferred, but not required)
Understanding the retail sales process
Basic math skills
Track record of achieving sales quotas
Excellent communication skills, capable of building trusting relationships
Ability to perform in fast-paced environments
Flexibility to work various shifts
Completes task with enthusiasm, and positivity (both are contagious)
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