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IT Support Specialist

5 months ago

Vienna, United States latitude Full time

Job Summary: We are currently seeking a skilled and customer-oriented IT Support Specialist to join our dynamic team. As an IT Support Specialist, you will play a vital role in providing technical assistance and support to our employees, ensuring their smooth and efficient use of technology. Your strong problem-solving skills, excellent communication, and dedication to customer satisfaction will contribute to the overall success of our IT department.

Responsibilities:

  • Provide timely technical support and assistance to employees via various channels, including in-person, phone, email, and remote tools.
  • Diagnose and troubleshoot hardware and software issues, including desktops, laptops, printers, peripherals, and mobile devices.
  • Install, configure, and maintain software applications and operating systems.
  • Set up and maintain user accounts and permissions in various systems.
  • Assist with network connectivity and resolve network-related problems.
  • Collaborate with team members to identify and implement process improvements to enhance efficiency and user experience.
  • Create and maintain technical documentation and knowledge base articles.
  • Stay updated with the latest technology trends and industry best practices.
  • Provide excellent customer service and ensure customer satisfaction with every interaction.
  • Escalate complex issues to the appropriate teams or external vendors when necessary.